HP EliteDisplay E24d G4 User Manual
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HP EliteDisplay E24d G4 User Manual

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  • Page 1 User Guide...
  • Page 2 United States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 About this guide This guide provides technical specifications and information about monitor features, setting up the monitor, and using the software. Depending on the model, your monitor may not have all the features included in this guide. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
  • Page 4 About this guide...

  • Page 5: Table Of Contents

    Installing a security cable ......................... 14 Turning on the monitor ........................15 HP watermark and image retention policy ..................15 Docking an HP notebook or desktop computer ....................16 2 Using the monitor ............................17 Software and utilities ............................17 The Information file ...........................
  • Page 6 Monitor mode ............................ 25 Updating the docking monitor ..........................26 Downloading the HP firmware installer .................... 26 3 Support and troubleshooting ........................27 Solving common issues ............................27 Contacting support .............................. 28 Preparing to call technical support ........................29 Locating the serial number and product number ....................29 4 Maintaining the monitor ..........................
  • Page 7 Contacting support .............................. 40...
  • Page 8 viii...

  • Page 9: Getting Started

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at http://www.hp.com/ergo. IMPORTANT: For the protection of the monitor, as well as the computer, connect all power cords for the computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection device such as a power strip or uninterruptible power supply (UPS).

  • Page 10: Product Features And Components

    68.6 cm (27 in) diagonal viewable screen area with 2560 × 1440 resolution, plus full-screen support for ● lower resolutions USB Type-C port for docking an HP notebook or HP desktop mini ● Single power button on the monitor to turn the monitor and docked notebook on and off ●...

  • Page 11: Rear And Side Components

    Connects the DisplayPort cable to a source device such as a computer or game console. USB Type-C port Connects a USB Type-C cable to an HP notebook or desktop computer. Serves as a single connection for video, data, and power delivery (up to 100 W).

  • Page 12: Front Components

    Table 1-1 Rear and side components and their descriptions (continued) Component Function (11) RJ-45 (network) jack Connects a network cable. (12) USB SuperSpeed ports (2) Connect USB cables to peripheral devices, such as a keyboard, mouse, or USB hard drive. NOTE: When HDMI or DP input is active, the monitor is in monitor mode.
  • Page 13 In Dock mode, the light is white when the computer is on, and blinking white when the monitor is in sleep mode. NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. Product features and components...

  • Page 14: Setting Up The Monitor

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at http://www.hp.com/ergo. IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the panel may cause nonuniformity of color or disorientation of the liquid crystals.

  • Page 15: Mounting The Monitor Head

    Mounting the monitor head The monitor head can be attached to a wall, swing arm, or other mounting fixture. IMPORTANT: This monitor supports the VESA® industry-standard 100 mm mounting holes. To attach a third-party mounting solution to the monitor, use four 4 mm, 0.7 pitch, 10 mm–long screws. Longer screws might damage the monitor.

  • Page 16: Attaching The Monitor Head To A Mounting Device

    Attaching the monitor head to a mounting device Remove the four screws from the VESA holes located on the rear of the monitor head. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws through the holes on the mounting device and into the VESA screw holes on the back of the monitor head.

  • Page 17: Connecting The Cables

    Connect one end of a USB Type-C cable to the USB Type-C port on the rear of the monitor and the ● other end to the USB Type-C port on the source device. (Use only the HP-approved USB Type-C cable provided with the monitor.)
  • Page 18 NOTE: The monitor’s USB Type-C port provides network, data, video, and power delivery (up to 100 W). The host device must be able to support DisplayPort Alt Mode (video, charging and USB 3.1) over the USB Type-C connector. The host device must also be compatible with USB Type-C, Thunderbolt-enabled ports.
  • Page 19 Connect one end of a network cable to the network jack on the monitor and the other end to a network wall jack or router. NOTE: To enable the network function, make sure the USB upstream port is connected. Connect one end of the power cord to a grounded AC outlet and the other end to the power connector on the monitor.

  • Page 20: Connecting Usb Devices

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web at http://www.hp.com/ergo. Tilt the monitor head forward or backward to set it to a comfortable eye level.
  • Page 21 Swivel the monitor head to the left or right for the best viewing angle. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s top bezel edge should not exceed a height that is parallel to your eye height. A monitor that is positioned low and reclined may be more comfortable for users with corrective lenses.

  • Page 22: Installing A Security Cable

    To rotate the OSD from portrait to landscape, open the OSD menu and select Menu, and then select Menu Position. Installing a security cable You can secure the monitor to a fixed object with an optional security cable available from HP. Use the key provided to attach and remove the lock. Chapter 1 Getting started...

  • Page 23: Turning On The Monitor

    A burned-in image on the monitor is not covered under the HP warranty. To avoid image retention damage, either turn off the monitor when it is not in use or use the power management setting, if supported on your system, to turn off the monitor when the system is idle.

  • Page 24: Docking An Hp Notebook Or Desktop Computer

    Docking an HP notebook or desktop computer You can dock the computer to the monitor with a single USB Type-C connection. The USB Type-C port provides network, data, video, and power delivery when docking the computer. Make sure the network cable is connected from the network source jack to the monitor’s network jack for a network connection through USB...

  • Page 25: Using The Monitor

    Using the monitor Software and utilities You can download and install the following files to your computer from http://www.hp.com/support: INF (Information) file ● ICM (Image Color Matching) files ● HP Display Assistant software ● The Information file The INF file defines monitor resources used by Windows® operating systems to ensure monitor compatibility with the computer’s graphics adapter.

  • Page 26: Using The On-Screen Display (Osd) Menu

    Using the on-screen display (OSD) menu Use the on-screen display (OSD) menu to adjust the screen image based on your viewing preferences. You can access and make adjustments in the OSD using the buttons at the bottom of the monitor's front bezel. To access the OSD menu and make adjustments: If the monitor is not already on, press the power button to turn on the monitor.

  • Page 27: Using The Function Buttons

    Using the function buttons Pressing one of the four OSD buttons activates the buttons and displays icons above the buttons. The following illustration shows the default button icons and functions. Table 2-2 Button names and descriptions Button Function Menu button Opens the OSD main menu, selects a menu item from the OSD, or closes the OSD menu.

  • Page 28: Changing The Power Mode Setting

    Changing the power mode setting To comply with international power standards, when the monitor is in sleep mode, the monitor’s default setting is Power Saver mode. If your monitor supports Performance mode, then to keep the USB ports enabled when the monitor is in sleep mode, change the power mode setting from Power Saver mode to Performance mode.

  • Page 29: Using The Camera

    Using the camera Gently pull up the camera to unlock it by using the grips on the back of the camera. NOTE: If a camera firmware update is required, the camera must be in the unlocked position while updating the firmware. You can use the camera on the monitor to: Sign in to Windows by using Windows Hello facial recognition ●...

  • Page 30: Using Windows Hello

    Using Windows Hello You can use Windows Hello to sign in to Windows devices using either your computer’s IR camera or your monitor’s IR camera. Your computer’s IR camera is set as the default for Windows Hello facial recognition. To set up Windows Hello using the computer’s IR camera: Select the Start button, select Settings, select Accounts, and then select Sign-in options.

  • Page 31: Using Auto-Sleep Mode

    Using Auto-Sleep Mode The monitor supports an OSD menu option called Auto-Sleep Mode that allows you to enable or disable a reduced power state for the monitor. When Auto-Sleep Mode is enabled (enabled by default), the monitor enters a reduced power state when the computer signals low power mode (absence of either horizontal or vertical sync signal).

  • Page 32: Displayport Multistreaming

    DisplayPort multistreaming If you are using USB Type-C or DisplayPort as the primary video input source, you can multistream to other DisplayPort monitors connected in a daisy chain configuration. The number of monitors you can connect through DisplayPort multistreaming depends on a number of factors, including the resolutions and scan rates used for each monitor and the capabilities of your GPU or embedded graphics system.

  • Page 33: Configuring An External Monitor

    When an HDMI or DisplayPort cable is connected to the computer, the monitor is in Monitor mode. The default power mode is Power Saver. The monitor will also be in Monitor mode when the USB Type-C cable is connected to a non-HP USB-C notebook.

  • Page 34: Updating The Docking Monitor

    Verify that updates are available, and then select which updates to install. TIP: You must be connected to the Internet for new updates to download to the HP firmware installer. Select one of the following: Update now: Installs the update immediately.

  • Page 35: Support And Troubleshooting

    Support and troubleshooting Solving common issues The following table lists possible issues, the possible cause of each issue, and the recommended solutions. Table 3-1 Common issues and solutions Issue Possible cause Solution Screen is blank or video is Power cord is disconnected. Connect the monitor power cord.

  • Page 36: Contacting Support

    Contacting support To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more information about your product, including links to discussion forums and instructions on troubleshooting. You can also find information about how to contact HP and open a support case.

  • Page 37: Preparing To Call Technical Support

    Locating the serial number and product number The serial number and product number are located on a label under the front bezel of the monitor head. You may need these numbers when contacting HP about the monitor. Preparing to call technical support...

  • Page 38: Maintaining The Monitor

    ● increase the life expectancy of the monitor. NOTE: A burned-in image on the monitor is not covered under the HP warranty. Never block the slots and openings of the cabinet or push objects into them. These openings provide ●...

  • Page 39: Appendix A Technical Specifications

    Technical specifications NOTE: All specifications represent the typical specifications provided by HP’s component manufacturers; actual performance may vary either higher or lower. For the latest specifications or additional specifications on this product, go to http://www.hp.com/go/ quickspecs/ and search for your specific monitor model to find the model-specific QuickSpecs.

  • Page 40: 68.6 Cm (27 In) Model Specifications

    Table A-1 60.5 cm (23.8 in) model specifications (continued) Specification Measurement Typical settings 70 W Sleep 0.5 W 0.5 W USB Type-C power supply output 5 V DC, 5.0 A 9 V DC, 5.0 A 12 V DC, 5.0 A 15 V DC, 5.0 A 20 V DC, 5.0 A Input terminal...

  • Page 41: Preset Display Resolutions

    Table A-2 68.6 cm (27 in) model specifications (continued) Specification Measurement Storage 0 m to 12,192 m 0 ft to 40,000 ft Power source 100–240 VAC 50/60 Hz Measured power consumption Full power 175 W Typical settings 80 W Sleep 0.5 W 0.5 W USB Type-C power supply output...

  • Page 42: Entering User Modes

    Table A-4 68.6 cm (27 in) preset display resolutions Preset Pixel format Horz freq (kHz) Vert freq (Hz) 640 × 480 31.469 59.940 720 × 400 31.469 70.087 800 × 600 37.879 60.317 1024 × 768 48.363 60.004 1280 × 720 45.000 60.000 1280 ×...

  • Page 43: Energy Saver Feature

    Energy saver feature The monitor supports a reduced power state. The reduced power state is initiated if the monitor detects the absence of either the horizontal sync signal or the vertical sync signal. Upon detecting the absence of these signals, the monitor screen is blank, the backlight is turned off, and the power light turns amber. When the monitor is in the reduced power state, the monitor uses <...

  • Page 44: Appendix B Accessibility

    Accessibility HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world.

  • Page 45: Finding The Best Assistive Technology

    HP is committed to increasing accessibility awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specific situation—a variety of assistive technologies make HP products easier to use.

  • Page 46: Standards And Legislation

    Assistive Technologies sorted by impairment type ● Assistive Technologies sorted by product type ● Assistive Technology vendors with product descriptions ● Assistive Technology Industry Association (ATIA) ● Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.

  • Page 47: Useful Accessibility Resources And Links

    The following organizations might be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page does not imply endorsement by HP.

  • Page 48: Hp Links

    Time. Customers with other disabilities or age-related limitations who have questions about technical support ● or accessibility of HP products, choose one of the following options: Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. –...

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