Contacting Support; Preparing To Call Technical Support; Locating The Serial Number And Product Number - HP HC241 User Manual

seconds. This functionality is only available when the monitor is turned on and displaying an active signal,
and the OSD is closed.

Contacting support

To resolve a hardware or software problem, go to http://www.hp.com/support. Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also find information on how to contact HP and open a support case.

Preparing to call technical support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
Display model number
●
Display serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software you are using
●

Locating the serial number and product number

The serial number and product number are located on a label on the rear of the monitor head. You may need
these numbers when contacting HP about the monitor model.
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