Janome Quilt Maker Pro 20 User Manual
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Janome Quilt Maker Pro 20 User Manual

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Quilt Maker Pro 20
™
USER MANUAL
Version 1.0
Janome America

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Dianna
February 12, 2025

How to install thread mast on janome QMP20

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1 comments:
Mr. Anderson
February 12, 2025

To install the thread mast on the Janome Quilt Maker Pro 20:

1. Locate the two small M4x10mm hex button head screws and the thread mast assembly.
2. Align the screws in the thread mast bracket with the two holes in the side of the machine (top tension side).
3. Use a 2.5mm hex tool to tighten the bracket firmly to the side of the machine.

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Summary of Contents for Janome Quilt Maker Pro 20

  • Page 1 Quilt Maker Pro 20 ™ USER MANUAL Version 1.0 Janome America...

  • Page 2: How To Use This Manual

    This document is not warranted to be error-free. Janome, Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this manual.

  • Page 3: Table Of Contents

    What’s Included With Your Machine ......................5 Important Safety Information (English/French) ................... 6 About Your Machine ......................... 11 General Specifications ..........................11 Get to Know Your Janome QMP 20 ......................12 Installation and Setup ........................15 Carriage ..............................15 Power Cord ............................... 16 Front Handlebars ............................
  • Page 4 Tie-offs ..............................62 Set Language ............................62 Information Screens ......................... 63 Machine Maintenance ........................66 Clean and Oil Your Janome QMP 20 ......................66 Maintenance Schedule ..........................67 Troubleshooting ..........................68 Appendix 1 ............................73 Federal Communications Commissions (FCC) Declaration of Conformity (For USA Only)......73 Canadian Department of Communications Compliance Statement (For Canada Only) ......

  • Page 5: Congratulations On Your Purchase

    User Manual Congratulations On Your Purchase! You haven’t just purchased a quilting machine, you’ve joined the Janome family and we welcome you. You have acquired the most advanced quilting machine available in today’s market. Janome is committed to innovation, reliability, customer service, and education. We are committed to your quilting success.

  • Page 6: Important Safety Information (English/French)

    — To reduce the risk of burns, fire, electric shock, or injury to persons: • The Janome QMP 20 is heavy. Never attempt to lift it alone. Always use two people when lifting. Always lift from the throat of the machine, not from the handlebars.
  • Page 7 • To disconnect from the wall outlet, push the switch to the off position, then remove the plug from outlet pulling from the plug, not the cord. Never operate the Janome QMP 20 if the cord is damaged or not working correctly. If a mechanical or electrical problem is encountered, return the Janome QMP 20 to the nearest authorized service center or the manufacturer for examination, repair, electrical, or mechanical adjustment.
  • Page 8 Pour débrancher la machine de la prise murale, mettez l’interrupteur sur arrêt, puis retirez la fiche de la prise en tirant à partir de la fiche et non du cordon. N’utilisez jamais la Janome QMP 20 si le cordon est endommagé...
  • Page 9 This machine is intended for household or commercial use. Disclaimer Janome and its Retailers are in no way legally responsible or liable for damage to the Janome QMP 20 when used improperly or not in accordance with the guidelines stated in this manual or when used on machine quilting frames not recommended by Janome.
  • Page 10 If the machine breaks down or needs adjustment, first check the troubleshooting chart in the appendix to inspect and adjust the machine yourself. For more product information and updates, visit our website at www.Janome.com. The contents of this manual and product specifications are subject to change without prior notice.

  • Page 11: About Your Machine

    The Janome QMP 20 uses high-tech electronics and an innovative touch-screen user interface to offer greater functionality and ease of operation to home quilters than ever before conceived in the quilting industry. The Janome QMP 20 quilting machine is a high quality machine that both incorporates robust design features and is easy to service.

  • Page 12: Get To Know Your Janome Qmp 20

    QUILT MAKER PRO 20 User Manual Get to Know Your QMP 20 Left side view (picture shown with optional rear handlebars) 1. Rear display (optional accessory) 2. Rear handlebars (optional accessory) 3. Machine "Y" encoder 4. Front on/off switch 5. Front display 6.
  • Page 13 QUILT MAKER PRO 20 User Manual Right side view (picture shown with optional rear handlebars) 13. Hand wheel 14. Thread tray 15. Spool pins 16. Thread mast 17. Thread guide 18. Ruler base mounts Close-up view of tension assembly area 19.
  • Page 14 QUILT MAKER PRO 20 User Manual Back Panel (picture shown with optional rear handlebars) 34 35 Display Connections 26. Rear display power outlet (not used) 27. Rear display power and communication (#28 to #32) 28. Rear handlebar to machine connection (#29 to #34) 29.

  • Page 15: Installation And Setup

    Installation and Setup Carriage You should have already set up the Janome Studio2 Frame™. Refer to the frame manual for detailed instructions about setting up the frame. Â IMPORTANT: Make sure the frame is set up for a 20-inch machine, not an 16/18-inch machine.

  • Page 16: Power Cord

    QUILT MAKER PRO 20 User Manual Power Cord To install the power cord • Insert the cord into the power connector on the rear of the machine. Plug the three-prong end into power source. Do not turn on the machine until the handlebars and display are installed.
  • Page 17 QUILT MAKER PRO 20 User Manual 2. From the front of the machine, bring the handlebar set up into the “U” shaped slot in the machine casting located behind and below the top tension assembly 3. Looking through the hole found on the left side of the machine just above the “U”...
  • Page 18 QUILT MAKER PRO 20 User Manual 6. Each side of the handlebar can be individually adjusted forward or backward to a comfortable position for quilting. Loosen and tighten the handlebar lever bolt closest to the machine body. Fully hand-tighten the levers once in the desired position.

  • Page 19: Configurable Handlebar Buttons

    User Manual Configurable Handlebar Buttons The Janome QMP 20 handlebars are configurable; you can decide which functions you want select buttons to operate. Once configured, the front and back handlebars work the same. The machine comes from Janome configured to have the right handlebar control starting and stopping quilting, and increasing stitching speed in Manual mode or stitches per inch in Regulated mode.

  • Page 20: Optional Accessory: Rear Handlebar Kit

    QUILT MAKER PRO 20 User Manual Optional Accessory: Rear Handlebar Kit 1. Locate the four 4mm hex screws for the rear handlebars and the 4mm hex wrench. 2. Align the four holes in the handlebars with the holes on the back of the machine.

  • Page 21: Touch-Screen Displays

    QUILT MAKER PRO 20 User Manual Touch-Screen Displays The QMP 20 comes with one 7-inch touch-screen front display. If you have purchased the optional Quilt from the Back Kit, a second indentical display will be included. To install the front display 1.
  • Page 22 QUILT MAKER PRO 20 User Manual To install the optional rear display 1. Locate four 2.5mm hex screws and the 2.5mm hex wrench. You’ll also need a display with the hinges attached to the bottom row of connectors on the back of the display, plus the USB mini B cable with 90˚...

  • Page 23: Thread Tray And Thread Mast

    If you plan to use rulers and templates with the QMP 20, you will need to purchase the ruler base to give you a large, stable surface on which to rest the ruler or template. The ruler base and rulers and templates are optional accessories. For more information, visit http://www.Janome.com. To install the ruler base 1.

  • Page 24: Rear Laser Stylus

    3. Press ruler against ruler base with only as much force as is necessary to keep the ruler from slipping. Too much pressure will keep the machine from moving. The quilting line will be approximately 1/4 inch away from the ruler edge. The markings on all Janome rulers take this into consideration.
  • Page 25 QUILT MAKER PRO 20 User Manual 3. Slide the laser clamp onto the mounting post and tighten the two knobs on opposite sides of the clamp. 4. Plug the laser cable end into the laser stylus port on the back of the machine. This is found on the tension side of the machine inset in the rectangular shaped opening.

  • Page 26: Machine Head Usb Port (Included)

    QUILT MAKER PRO 20 User Manual Laser Operation and Safety Unplug the laser from the back of the machine to turn it off. Be sure the laser is attached to the machine and pointed downward toward the table before connecting it to the port. Never point it in a direction that would project the beam into someone’s eyes.

  • Page 27: Using Your Machine

    QUILT MAKER PRO 20 User Manual Using Your Machine Power Switch There are two power switches for your machine. The main power switch is at the rear of the machine and another power switch is at the front of the machine for added convenience.
  • Page 28 QUILT MAKER PRO 20 User Manual The QMP 20 uses the 134 needle system. Note that the needle has a round shank rather than a shank with a flat side like home sewing machines use. If you use the recommended needle, you will experience: •...

  • Page 29: Hopping Feet

    QUILT MAKER PRO 20 User Manual 4. Remove the old needle by pulling it down. Discard the old needle in a safe way. 5. With the scarf of the needle (indentation at the back of the needle just above the needle eye)
  • Page 30 QUILT MAKER PRO 20 User Manual To change the hopping foot 1. Raise the needle and foot to their highest position. Remove the foot that is on the mount by using the 2.5mm hex wrench to loosen the mounting screw far enough that you can slide the foot off of the mount.

  • Page 31: Bobbin And Bobbin Tension

    QUILT MAKER PRO 20 User Manual Bobbin and Bobbin Tension The QMP 20 quilting machine uses M-class bobbins that are larger than home sewing machine L-class bobbins. The larger bobbins hold more thread and enable you to quilt for a longer time between bobbin changes.
  • Page 32 QUILT MAKER PRO 20 User Manual 2. Wrap the thread two to three times around the index finger of the opposite hand and attempt to lift the bobbin up by the thread. The bobbin case should stand up on its side, and slightly lift out of your hand.

  • Page 33: Easy-Set Tension

    QUILT MAKER PRO 20 User Manual Easy-Set Tension™ One of the joys of quilting with the QMP 20 is its ability to handle many different types of thread. You can quilt with almost any high-quality thread as long as you first adjust the bobbin tension and then adjust the top tension to suit the thread you’ve chosen.

  • Page 34: Threading The Machine

    Threading the Machine Janome recommends that you select and use only high-quality threads for your quilts. To thread the machine 1. Place thread cone onto spool post  on the thread tray, insert the thread through the thread-mast eyelet ...
  • Page 35 QUILT MAKER PRO 20 User Manual 3. The thread continues down to thread guide  just above the top tension and then on to the top tension assembly . Â IMPORTANT: The thread must be flossed up between the two tension discs. If the thread is not firmly in place between the two tension discs, the thread will lay on top of the tension discs (no tension) and thread looping on the bottom of the quilt can occur.

  • Page 36: Quilting With The Janome Qmp 20

    QUILT MAKER PRO 20 User Manual Quilting With the Janome QMP 20 Preparing to Quilt 1. Make sure your machine has been cleaned, oiled, has a new needle, and that the tracks on the frame are free from threads or other debris. If the machine isn’t already plugged in, plug it in now.

  • Page 37: Free-Motion Quilting

    “ QUILTING TIP: When quilting, relax your hands and maintain a light touch on the handlebars. Gripping the handlebars too tightly may cause body tension resulting in poor quilting quality. The QMP 20, in combination with the Janome Studio2 Frame system, will give you a smooth even glide while quilting.

  • Page 38: Optional Computer-Guided Quilting: Pro-Stitcher

    User Manual Optional Computer-Guided Quilting: Pro-Stitcher® The Pro-Stitcher® quilting system integrates Janome’s quilting machines with the best computer technology for computer-guided quilting using digital designs. The software is managed from a state-of-the-art tablet computer that is conveniently mounted on top of the machine. This rich and full-featured software is easy...
  • Page 39 Programmable Button Updating the Janome QMP 20 Software If you are running the QMP 20 from a Pro-Stitcher tablet computer, the Update screen has only the machine icon.

  • Page 40: Using The Touch-Screen Displays

    QUILT MAKER PRO 20 User Manual Using the Touch-Screen Displays The QMP 20 has touch-screen displays on the front and rear handlebars. They each work the same. For example, use the displays to alternate between stitch-regulated and non-stitch-regulated operation, to control settings for how you prefer your machine to operate, and to use tools such as counting stitches on a quilt or logging how much time it took to finish your quilt.

  • Page 41: Overview Of The Main Screen

    QUILT MAKER PRO 20 User Manual Overview of the Main Screen The QMP 20 main screen provides quick access to all functions. This Toolbar appears This icon on every screen to indicates whether provide quick access your machine is to often-used op- stitching or paused.
  • Page 42 QUILT MAKER PRO 20 User Manual This area of the main screen controls the stitch- ing modes. It is currently The on-screen hand wheel set to manual mode. STITCH MODE enables you to rotate the It also shows the cur-...

  • Page 43: Stitching Modes

    QUILT MAKER PRO 20 User Manual Reset-bobbin: The number on this button shows an estimate of how much thread remains on the bobbin. This number updates as you quilt. As the number gets closer to zero, the bobbin is running out of thread. Press the reset button after a bobbin change if you are using the low-bobbin alarm.
  • Page 44 QUILT MAKER PRO 20 User Manual • Touch the Manual button and then specify the stitches per minute (SPM) by pressing the plus (+) or minus (–) buttons on the screen or selecting one of the stitches-per-minute presets. Pressing the plus (+) or minus (–) buttons on the screen to change the stitches per minute has the same effect as...
  • Page 45 (stitches per minute) until you press the stop button on the handlebars. The minimum speed of the needle is dependent upon the stitches-per-minute setting you choose. Janome recommends beginning with a setting of 200. Begin moving the machine immediately after pressing the Start/Stop button to avoid stitching in place for too long.
  • Page 46 QUILT MAKER PRO 20 User Manual To use Precision stitch regulation • Touch the Regulated button and then press the Precision button. STITCH MODE The Regulated Regulated Mode button is The Precision selected. stitch regulation Manual button is selected. After you press the Start/Stop button on the handle bars, you must begin moving the machine for it to begin quilting according to the stitches-per-inch setting.
  • Page 47 QUILT MAKER PRO 20 User Manual Basting Mode The QMP 20 includes five basting stitch options for basting a quilt. The basting stitch options are available in stitch regulation mode only. The stitches-per-inch setting ranges between 24 stitches per inch and 5 stitches per inch. If you continue to press the minus (–) button on the screen, after 5 you will see B1/4", B1/2", B1", B2", and B4".

  • Page 48: Toolbar Options

    QUILT MAKER PRO 20 User Manual Toolbar Options Home/Main Screen The toolbar is in the upper-left corner of the screen at all times. Lighting STITCH MODE Regulated Manual Tools Settings Information Controlling the Lights Your QMP 20 comes equipped with three standard lighting areas: throat, needle, and bobbin.

  • Page 49: Machine Tools

    QUILT MAKER PRO 20 User Manual Diagnostics Machine Tools To open the machine tools menu, touch the Tools icon in the Toolbar. After selecting it, the icon turns blue. Choose from the five Tools Option. TOOLS Timers & Counters Easy-Set Tension...
  • Page 50 QUILT MAKER PRO 20 User Manual • Touch the Tools icon in the Toolbar. Then touch the Timers & Counters button. Press the Home button to return to the Main screen. Timers & Counters Sets a quilting alarm. 000:03:35 Quilt timer tracks how...

  • Page 51: On-Screen Calculator

    QUILT MAKER PRO 20 User Manual To set the quilting alarm Use the quilting alarm to set a reminder that alerts you when the time you’ve allotted for quilting is done. After you enable the alarm, the time begins to count down. Unlike the quilting timer, this alarm measures elapsed time, not machine quilting time.

  • Page 52: Software Updates

    User Manual Software Updates From time to time Janome releases a software update for our machines. This update feature enables you to take advantage of the latest new capabilities added to machines. When an update is released, download the updated file(s) to a USB drive using a computer that is connected to the Internet.
  • Page 53 QUILT MAKER PRO 20 User Manual To update the machine software  IMPORTANT: If you are running the QMP 20 from a Pro-Stitcher tablet computer, the Update screen has only the machine icon because you update the machine software only. The QMP 20 display software is part of the Pro-Stitcher software.
  • Page 54 QUILT MAKER PRO 20 User Manual Software Updates To update the display software You will need to update the display on both the front and rear. Update Machine Soft ware 1. After inserting the USB drive into the USB port on the...

  • Page 55: Easy-Set Tension Reset

    There are several diagnostics tests that you may be asked to perform by Janome's technical solutions team or an authorized Janome retailer. They will give you a code to enter into the Diagnostics screen to be able to perform the tests.

  • Page 56: Machine Settings

    QUILT MAKER PRO 20 User Manual Machine Settings To open the machine settings, touch the Settings icon in the Toolbar. After selecting it, the icon turns blue. Choose one of the six Settings Options. After you select an option, the screen changes allowing you to customize that setting. At the bottom of the screen, the Settings Options icons will appear, allowing you to quickly and easily switch between screens.
  • Page 57 QUILT MAKER PRO 20 User Manual To add new bobbin configuration and record bobbin capacity 1. When you are ready to define a new bobbin capacity for a particular type of thread, completely fill a bobbin with that thread and insert it into the machine.

  • Page 58: Handlebar Button Options

    QUILT MAKER PRO 20 User Manual 7. Make sure the alarm icon is enabled (blue). If not, touch the Alarm icon to toggle it on. When the bobbin level reaches zero, the low-bobbin alarm will sound.  NOTE: If you turn on or off the low-bobbin alarm on this screen, it is also turned on or off on the Alarms screen.
  • Page 59 QUILT MAKER PRO 20 User Manual To customize the handlebar buttons • Touch the Settings icon in the Toolbar. Then touch the Configure Handlebars button. Return to the Main menu at any time by touching the Home button. To switch the left and right handlebar buttons...

  • Page 60: Pinpoint Needle Laser

    Pro-Stitcher with the QMP 20, refer to the Pro-Stitcher user manual. Pinpoint Needle Laser The Janome QMP 20 comes equipped with a needle laser. It precisely shows where the needle will enter the quilt. Turn the laser on or off with the Laser settings.

  • Page 61: Alarms

    QUILT MAKER PRO 20 User Manual Alarms The alarm settings enable you to quickly turn on or off the alarms for the low bobbin, thread breaks, and over-speed. Low-bobbin alarm: Alerts you when the low-bobbin threshold has been reached, indicating you will soon run out of bobbin thread.

  • Page 62: Tie-Offs

    QUILT MAKER PRO 20 User Manual Tie-offs Use tie-offs to begin and end your quilting to ensure the stitching doesn’t come out. You can manually do the tie-offs by simply stitching a few very tiny stitches, or let the QMP 20 perform a predefined number of quick, micro stitches for you.

  • Page 63: Information Screens

    QUILT MAKER PRO 20 User Manual Information Screens The Information option provides system information and quick reference guides about your QMP 20. Needle and Machine Thread About this Thread Chart Diagrams Machine To see the needle and thread chart For quick reference, the QMP 20 has an on-screen guide for which size needle is appropriate for different weights of thread.
  • Page 64 QUILT MAKER PRO 20 User Manual To see the machine threading diagram For quick reference, the QMP 20 has an on-screen guide that shows how to thread the machine. For more information about threading the QMP 20, see Threading the Machine in the Using Your Machine section of this manual.
  • Page 65 10-12 To monitor system information about your machine You may need to provide system information to Janome or an authorized Janome Retailer when purchasing machine accessories or receiving technical assistance. • Touch the Information icon in the Toolbar. Then touch the Information button.

  • Page 66: Machine Maintenance

    User Manual Machine Maintenance Clean and Oil Your Janome QMP 20 The only place where you need to regularly oil your machine is the bobbin hook assembly. Failure to keep the hook assembly lubricated can cause severe damage to the machine. We recommend that you oil the hook assembly with each bobbin change and before use if you haven’t used the machine for a few days.

  • Page 67: Maintenance Schedule

    In addition to the ongoing cleaning and oiling maintenance, you should have your machine serviced by an authorized Janome retailer every 24 months or 10 million stitches, whichever occurs first. They will take care of oiling and greasing internal parts and ensure the machine is in proper working order. When your machine reaches 10 million stitches, a pop-up message appears to remind you to have your QMP 20 serviced.

  • Page 68: Troubleshooting

    User Manual Troubleshooting You can correct many problems on your own. If you need additional help, contact your local, authorized Janome retailer. You can also contact Janome technical solutions at (800) 631-0183 or email custrel@janome-america.com.. First check the following: 1. The AC power cord is properly connected and both power switches are turned on.
  • Page 69 QUILT MAKER PRO 20 User Manual The needle is not positioned properly • Position the needle properly to the needle bar. Inspect the position of the needle to make sure the needle is at the 6 o’clock position. When you stand directly in front of the needle (facing the bobbin case side of the machine), you will see the entire needle eye directly facing you.
  • Page 70 QUILT MAKER PRO 20 User Manual Tension is Poor Corrective Measure(s) Lint caught under the tension spring in • If using short staple threads, inexpensive, or industrial threads, or the bobbin coated threads, lint and other material will build up under the tension spring and begin to lift the spring, reducing the spring’s ability to...
  • Page 71 Check that poles are inserted completely together with the push pins engaged so bowing won’t occur. Leaders are stretched or worn • If fabric is beginning to stretch or fray, contact Janome to purchase replacement leaders. Thread Breaks Corrective Measure(s) Debris in tension discs •...
  • Page 72 Wrong type of needle • Use only the needles recommended by Janome (134, sizes 12 through 21). Other possible problems • Needle too close to hook, causing friction and possible collision of hook point and needle (causing broken thread).

  • Page 73: Federal Communications Commissions (Fcc) Declaration Of Conformity (For Usa Only)

    Mahwah, NJ 07430 Declares that the product Product Name: Quilt Maker Pro 20 Complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 74: Canadian Department Of Communications Compliance Statement (For Canada Only)

    QUILT MAKER PRO 20 User Manual Canadian Department of Communications Compliance Statement (For Canada Only) This digital apparatus does not exceed the Class B limits for radio noise emission from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Department of Communications.

  • Page 75: Warranty

    Warranty We thank you for purchasing this Quilt Maker Pro 20 (the “Product”) and hope you will enjoy it for years to come. In the event that your Product needs service covered by this warranty, please contact the authorized Janome dealer from whom you purchased it.
  • Page 76 Janome Customer Support or warranty repair personnel on a case by case basis. The warranty does not cover and the user assumes the risk of and there is hereby excluded any liability to Janome for failure, defects, loss, deterioration, personal injury or damage which are due to: (1) ordinary wear and tear or exposure, (2) abuse, misuse, negligence, or (3) use of parts not authorized by Janome.

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