Janome Quilt Maker Pro 20 VERSA ST User Manual
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Janome Quilt Maker Pro 20 VERSA ST User Manual

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USER MANUAL
VERSION 1.0
The information contained in this document is subject to change without notice. If you find any problems
in the manual, please report them to us in writing. This document is not warranted to be error-free.
Janome America, Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear
in the informational content contained in this manual.
© 2023 Janome America, Inc. All rights reserved. Printed in the U.S.A.

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Summary of Contents for Janome Quilt Maker Pro 20 VERSA ST

  • Page 1 This document is not warranted to be error-free. Janome America, Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational content contained in this manual.

  • Page 2: How To Use This Manual

    U CAUTION: A CAUTION indicates a potential for causing harm to your quilting machine, the quilt, or to yourself. “ QUILTING TIP: Janome Educators share tips to get you started quilting. Finding Information What are you looking for? ................... Find it here Warranty Information ..................

  • Page 3: Table Of Contents

    Threading the Machine ....................26 Quilting with the Quilt Maker Pro Versa ST ..........28 Preparing to Quilt ......................28 Using the Touchscreen Displays ..............30 Overview of the Main Screen ..................30 Stitching Modes ......................... 34 Quilt Maker Pro 20 Versa ST User Manual...
  • Page 4 Controlling the Lights ......................39 Machine Tools ........................40 Machine Settings ........................47 Information Screens ......................53 Machine Maintenance ..................56 Clean and Oil Your QMP20 Versa ST .................56 Maintenance Schedule .....................57 Troubleshooting ....................58 Appendix 1 ......................65 QMP20 Versa ST Warranty ................ 66-67 www.janome.com...

  • Page 5: Congratulations On Your Purchase

    Congratulations on Your Purchase! You haven’t just purchased a quilting machine; you’ve joined the Janome family, and we welcome you. You have acquired the most advanced quilting machine available in today’s market. Janome is committed to innovation, reliability, customer service, and education. Our machines are designed by Quilters, for Quilters, and we are committed to your quilting success.

  • Page 6: Important Safety Information

    • Switch the machine to the symbol off, or 0, position to turn it off when making any adjustments in the needle area, such as threading needle, changing needle, threading bobbin, changing hopping foot, and so forth. www.janome.com...
  • Page 7 • Do not pull or push the fabric under the machine excessively while stitching. It may deflect the needle enough to cause it to break. • Use only needles designed for free motion quilting and recommended by Janome for this machine. Other types of needles may be break during normal quilting.
  • Page 8 This machine is intended for household or commercial use. Disclaimer Janome and its Retailers are in no way legally responsible or liable for damage to the QMP20 Versa ST when used improperly or not in accordance with the guidelines stated in this manual or when used on machine quilting tables not recommended by Janome.
  • Page 9 If the machine breaks down or needs adjustment, first check the troubleshooting chart in the appendix to inspect and adjust the machine yourself. For more product information and updates, visit our website at www.janome.com. The contents of this manual and product specifications are subject to change without prior notice.

  • Page 10: About Your Machine

    About Your Machine General Specifications The Quilt Maker Pro 20 Versa ST machine uses high-tech electronics and an innovative touchscreen user interface to offer greater functionality and ease of operation to home quilters than ever before conceived in the quilting industry. The QMP20 Versa ST quilting machine is a high quality machine that both incorporates robust design features and is easy to service.
  • Page 11 Outlet Power 120 watts maximum Sew Foot Stroke/Lift 5 mm Needle Bar Stroke 35.3 mm Take-Up Stroke 73 mm Lubrication, main Kluber Lube, permanent components Lubrication of hook Velocite 10, Texaco 22 Quilt Maker Pro 20 Versa ST User Manual...

  • Page 12: Get To Know Your Qmp20 Versa St

    Get to Know Your Quilt Maker Pro 20 Versa ST Side View 1. Handwheel 2. Thread Mast 3. Touchscreen Display 4. Front ON/OFF Switch 5. Front Base 6. Rear Base Close-up View of Needle Area 7. Needle Stop/Sight Hole 8. Needle Bar Clamp Screw 9.
  • Page 13 Close-up of Tension Assembly 17. Thread Take-up Lever 18. Three-hole Thread Guide 19. Thread Guide 20. Top Tension Assembly with Take-up Spring 21. Thread Stirrup 22. Thread Break Sensor 23. Lower Thread Guide Quilt Maker Pro 20 Versa ST User Manual...
  • Page 14 Machine Connections 24. Machine rear display connection (not used) 25. Machine auxiliary power connection (not used) 26. Machine to handlebar connection (not used) 27. Machine to Pro-Stitcher communication (not used) 28. Main power connection 29. Main on/off power switch connection www.janome.com...

  • Page 15: Installation And Setup

    2. Align the screws in the thread mast bracket with the two holes in the side of the machine (top tension side). Use a 2.5mm hex tool to tighten the bracket firmly to the side of the machine. Quilt Maker Pro 20 Versa ST User Manual...

  • Page 16: Installing The Color Touchscreen

    Installing the Color Touchscreen The Quilt Maker Pro 20 Versa ST comes with a touchscreen front display. To install the Front Display 1. For the front display, locate the four 4-40 screws and a small Phillips screwdriver (not provided).
  • Page 17 Â IMPORTANT: Note the other connections on the bottom of the display for power and audio are not functional. Also the SD card slot on the left of the display is not used at this time. Quilt Maker Pro 20 Versa ST User Manual...

  • Page 18: Using Your Machine

    To control the lights on the machine in the Toolbar Options section of this manua Magnetic Tool Minder Collar Use the left side of the collar to store steel tools, such as mini scissors, close at hand. www.janome.com...

  • Page 19: Machine Needle

    1. Move the needle bar to the up position by pressing the needle up/down control on the touchscreen. 2. Turn off all power to the machine. Sight hole Needle bar clamp 3. Loosen the needle bar clamp screw screw with the 2.5mm hex wrench. Quilt Maker Pro 20 Versa ST User Manual...
  • Page 20 “ QUILTING TIP: A size 16/100 needle will accommodate most threads and fabrics. Heavier threads, such as top stitch and some decorative threads, require a larger needle such as 18/110 or 21/130. Lofty batts and heavier fabrics such as denim, canvas, or densely woven fabric may also require a larger needle. www.janome.com...

  • Page 21: Hopping Feet

    It should pull smoothly with light to medium tension. If thread pulls freely with no tension, re-thread the machine, ensuring that the thread is flossed into the tension discs. Quilt Maker Pro 20 Versa ST User Manual...

  • Page 22: Bobbin And Bobbin Tension

    To Insert the Bobbin into the Bobbin Case U CAUTION: To prevent personal injury, always turn off the front power switch while inserting and/or removing the bobbin case or anytime your hands are near the needle area, such as when you change the needle. www.janome.com...
  • Page 23 Make the adjustment using the screw in the center of the tension spring. (The larger of the 2 screws) Turn clockwise to tighten and counterclockwise to loosen the tension. Make tiny adjustments to the bobbin tension and test again. Quilt Maker Pro 20 Versa ST User Manual...

  • Page 24: Thread Tension

     NOTE: Dark threads will be thicker (because of dye) than light threads of the same weight and may require a tension adjustment. The type or brand of thread may also affect tension settings. Each time you change threads, you should check your tension. www.janome.com...
  • Page 25 The value changes as you turn the tension dial. 3. Continue to test the stitching on the fabric scrap and adjust by turning the tension dial until you are happy with the stitches. Quilt Maker Pro 20 Versa ST User Manual...

  • Page 26: Tension Quick Start Guide

    Threading the Machine Janome recommends that you select and use only high-quality threads for your quilts. To thread the machine 1. Place thread cone onto spool post ① on the thread tray, insert the thread through the thread-mast eyelet ②...
  • Page 27 6. Make sure the thread follows the groove down the front of the needle and insert the thread through the eye of the needle from front to back ⑫. While pulling thread through the eye of the needle, be careful that the thread does not twist around the needle. Quilt Maker Pro 20 Versa ST User Manual...

  • Page 28: Quilting With The Quilt Maker Pro Versa St

    (down and back up). 3. Pull the fabric 3-4 inches away while holding the needle thread. 4. The bobbin thread will pull up and through to the top, allowing you to grasp the loop and pull it to the desired length. www.janome.com...
  • Page 29 When the foot pedal is released, this button will return to the green button with the play icon. Quilt Maker Pro 20 Versa ST User Manual...

  • Page 30: Using The Touchscreen Displays

    The QMP20 Versa ST Main Screen provides quick access to all functions. This Toolbar appears on every These buttons indicate screen to provide quick access whether your machine to often-used options. When is stitching or paused. selected, the icons will be BLUE, not gray/white. www.janome.com...
  • Page 31 This area changes according to the stitching mode you've selected. These buttons remain the same regardless of the stitching mode you choose. Quilt Maker Pro 20 Versa ST User Manual...
  • Page 32 IMPORTANT: Touch this button only to reset the bobbin capacity to indicate a full bobbin. If you want to open the Low Bobbin Alarm screen, select the Machine Settings toolbar button and then select the Low Bobbin Alarm screen. www.janome.com...
  • Page 33  NOTE: You can, if necessary, move your finger in an upward motion to turn the handwheel in the opposite direction. You’ll typically do this only when you need to break a thread lock Quilt Maker Pro 20 Versa ST User Manual...

  • Page 34: Stitching Modes

    Press the plus (+) or minus (-) buttons to increase or decrease the setting. To save it as a preset, touch one of the save buttons. Touch one of the The Manual speed percentages Mode button is to quickly change selected. the current speed percentage setting. www.janome.com...
  • Page 35 The stitching speed can be decreased, while maintaining a constant motion with the fabric to bring the stitches to the desired length. Quilt Maker Pro 20 Versa ST User Manual...
  • Page 36 The minimum speed of the needle is dependent upon the speed percentage setting you choose. Janome recommends beginning with a setting of 8%. Begin moving the machine immediately after pressing the Start/Stop button to avoid stitching in place for too long.
  • Page 37 However, if you do, it will result in an over-speed condition and the machine will not maintain stitch regulation. An over-speed alarm, if turned on, will alert you that you should slow down your quilting to maintain stitch regulation Quilt Maker Pro 20 Versa ST User Manual...
  • Page 38 4 to 8 stitches per inch, rather than one of the basting-mode stitches. This will help to prevent the hopping foot from going between the batting and quilt top. www.janome.com...

  • Page 39: Toolbar Options

    Lights screen opens. The Lights Main Light is under button is the arm of the selected machine. (blue). Ring Light is the light ring that illuminates the needle and Quilt Maker Pro 20 Versa ST User Manual...

  • Page 40: Machine Tools

    Calculator software selected (blue). After you select an option, the button background turns blue and the screen changes allowing you to customize that setting. The next time you touch the Tools icon, the last Tools option you used appears. www.janome.com...
  • Page 41 When you are through quilting for a time, press Pause. 3. When you resume quilting, press Play again. The quilting timer will continue tracking your time and add it to the previously recorded time. Quilt Maker Pro 20 Versa ST User Manual...
  • Page 42 For example, press a number button and a function button followed by another number button. Function buttons include addition (+), subtraction (–), multiplication (x) and division (÷). After you’ve pressed the numbers and the function buttons, press the equal sign (=) for the answer. www.janome.com...
  • Page 43 Blue. Software Updates From time to time, Janome releases a software update for our machines. This update feature enables you to take advantage of the latest new capabilities added to machines. When an update is released, download the updated file(s) to a USB drive using a computer that is connected to the Internet.
  • Page 44 (The software version you download may be different or more recent than what is shown here.) 3. Be patient as this will take a few minutes. 4. When complete, the machine will beep. Restart the machine to apply the updates. www.janome.com...
  • Page 45 4. Be patient as this will take a few minutes. 5. Confirm that you want to overwrite the current software with the new software by choosing Install. If you decide to not update the software, choose Cancel. Quilt Maker Pro 20 Versa ST User Manual...
  • Page 46 There are several diagnostics tests that you may be asked to perform by Janome's technical solutions team or an authorized Janome retailer. They will give you a code to enter into the Diagnostics screen to be able to perform the tests.

  • Page 47: Machine Settings

    The next time you touch the Settings icon, the last Settings option you used appears. • Press the Home icon in the upper left corner of the screen to close Settings and return to the Main screen. Quilt Maker Pro 20 Versa ST User Manual...
  • Page 48 2. Touch the icon to add a new bobbin. Use the pop- up keyboard to enter a descriptive name, so you will know which type of thread this configuration applies to. Close the pop-up keyboard by touching the arrow in the lower-left corner of the screen. www.janome.com...
  • Page 49 Insert a full bobbin with that thread into the machine and press the Reset Bobbin button on the Main screen. Quilt Maker Pro 20 Versa ST User Manual...
  • Page 50 ON or OFF. Control the Needle Laser. The laser is currently on. To turn the laser ON or OFF • Touch the Settings icon in the Toolbar. Then touch the Laser Icon to turn the laser ON or OFF. www.janome.com...
  • Page 51 • Touch the Bell Button below the alarm to turn it ON or OFF. It is on when it appears blue with the sound-wave symbols. It is off when it appears purple. Quilt Maker Pro 20 Versa ST User Manual...
  • Page 52 • Touch the Settings icon in the Toolbar. Then touch the Languages button to set the language. Press the down arrow to display the list of available languages. Touch your preferred language to select it. Select language Set language www.janome.com...

  • Page 53: Information Screens

    Machine in the Using Your Machine section of this manual. • Touch the Information icon in the Toolbar. Then touch the Machine Threading button. Shows close- up diagrams of threading the machine. Opens machine threading diagrams. Quilt Maker Pro 20 Versa ST User Manual...
  • Page 54 Select one of the buttons along the left to see close-up diagrams of Steps 1 through 3, 4 through 9, and 10 through 12. 1–3 4–9 10–12 www.janome.com...
  • Page 55 To monitor system information about your machine You may need to provide system information to Handi Quilter or an authorized Janome Retailer when purchasing machine accessories or receiving technical assistance. • Touch the Information icon in the Toolbar. Then touch the Information button.

  • Page 56: Machine Maintenance

    Machine Maintenance Clean and Oil your Quilt Maker Pro 20 Versa ST The only place where you need to regularly oil your machine is the bobbin hook assembly. Failure to keep the hook assembly lubricated can cause severe damage to the machine.

  • Page 57: Maintenance Schedule

    In addition to the ongoing cleaning and oiling maintenance, you should have your machine serviced by an authorized Janome Retailer every 24 months or 10 million stitches, whichever occurs first. They will take care of oiling and greasing internal parts and ensure the machine is in proper working order.

  • Page 58: Troubleshooting

    Troubleshooting You can correct many problems on your own. If you need additional help, contact your local, authorized Janome retailer. You can also contact Janome Customer Relations at: custrel@janome-america.com. First check the following: 1. The AC power cord is properly connected and both power switches are turned on.
  • Page 59 The needle hits the throat • Correctly position the needle, throat plate, or hopping foot. plate Replace with a new needle. Quilt Maker Pro 20 Versa ST User Manual...
  • Page 60 Insert a pin or the corner of a business card under the spring and clear out the lint. The bobbin tension will return fairly close to its preset tension. Test the tension before quilting. www.janome.com...
  • Page 61 The bobbin should rotate clockwise when the thread is or occasionally forms loops pulled. on the bottom of the quilt Quilt Maker Pro 20 Versa ST User Manual...
  • Page 62 • Inspect the vertical positioning of the thread cones. Tipped cones can dramatically affect thread tension and can cause breakage. Debris in tension discs • Inspect for particles and remove any fuzz or debris. www.janome.com...
  • Page 63 • Needle too close to hook, causing friction and possible collision of hook point and needle (causing broken thread). • Needle plate damage • Hook damage • Broken needles or damaged needle bar clamp Quilt Maker Pro 20 Versa ST User Manual...
  • Page 64 Increase the tensions until the take-up spring passes by the sensor. The sensor is located above and to the front of the top tension assembly.  NOTE: If the troubleshooting tips do not eliminate the problem, please consult an authorized Janome retailer. www.janome.com...
  • Page 65 10 Industrial Ave., Suite 2 Mahwah, NJ 07430 USA Janome America, Inc. declares that the product (Quilt Maker Pro 20 Versa ST) complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 66 Warranty We thank you for purchasing this Quilt Maker Pro 20 Versa ST (the “Product”) and hope you will enjoy it for years to come. In the event that your Product needs service covered by this warranty, please contact the authorized Janome dealer from whom you purchased it.
  • Page 67 Your authorized Janome dealer will evaluate your report of a possible defect and, if one is discovered, will (at its option) repair or replace the Product, either with an identical Product, or with a substitute product that is substantially similar to the original Product.
  • Page 68 www.janome.com...

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