Faqs And Troubleshooting - ooma SmartCam User Manual

FAQs and Troubleshooting

9
1 . What is the minimum internet speed required for Ooma Smart Cam? Ooma Smart Cam requires a minimum upload
speed of 2 Mbps per camera . For example, you will need a minimum of 6 Mbps of upload speed on your wireless network to
support three cameras in your home .
2 . How can I recharge my Ooma Smart Cam? Your camera has an internal battery . Please use the provided power adapter
and the micro USB cable to charge your camera . Once fully charged, which takes up to four hours, the camera will operate
for six months at an average recording time of fiveminutes per day .
3 . Does Ooma Smart Cam work with both the 2.4 GHz and the 5 GHz frequency bands on Wi-Fi routers? Ooma Smart Cam
only works with the 2 .4 GHz frequency band .
4 . What might make the Ooma Smart Cam's batter drain faster? Ooma Smart Cam's battery will drain faster if the camera
is in a completely dark location that requires heavy use of the infrared monitor . The battery will also drain faster on Wi-Fi
networks with many connected devices .
5 . Does Ooma Smart Cam work outdoors? Yes, the camera is IP65 Weather Resistant and is specially designed for outdoor
usage . The camera should not, however, be submerged in water . This can damage the camera .
6 . Does Ooma Smart Cam work without an internet connection? Yes . Ooma Smart Cam needs a Wi-Fi connection for live
view and video upload . When the internet connection is interrupted, Ooma Smart Cam can use its built-in storage to record
events that will be uploaded when a connection becomes available . Ooma Smart Cam can also connect directly to a mobile
device through a local Wi-Fi network without needing an internet connection .
7 . Does the Ooma Smart Cam record audio? Yes . You can also use the Ooma Smart Cam app to talk to people who are near
your camera .
8 . How do I access my videos? Ooma Smart Cam automatically uploads videos to the cloud . Videos are accessed through
the Ooma Smart Cam app .
9 . How can I update my camera? The Ooma engineering team frequently releases free software updates for the Ooma Smart
Cam . These updates will be available through your app under the Details tab . If the camera software update button is
greyed out, then you are running the latest version of the software . If you have notifications enabled, you'll also receive a
notification through the app when new software is released .
For more FAQs and troubleshooting data, please visit https://support.ooma.com/camera
37