Faqs And Troubleshooting - ooma butterfleye User Manual

FAQs and Troubleshooting

1
What is the minimum internet speed required for Ooma Butterfleye cameras?
Ooma Butterfleye cameras require a minimum upload speed of 1Mbps per camera. For example, you
will need a minimum of 3Mbps of upload speed on your wireless network to support three cameras in
your home.
2
Does Ooma Butterfleye work with both the 2.4GHz and the 5GHz frequency bands on Wi-Fi routers?
Ooma Butterfleye only works with the 2.4GHz frequency band.
3
Does Ooma Butterfleye work outdoors?
The Ooma Butterfleye is not weatherproof, but it can work outside if it is sheltered from rain, snow,
and other forms of moisture.
4
Does the Ooma Butterfleye camera work without an internet connection?
Yes. Ooma Butterfleye needs a Wi-Fi connection for live view and video uploads. When the internet
connection is interrupted, Ooma Butterfleye can use its built-in storage to record events that will be
uploaded when a connection becomes available. Ooma Butterfleye can also connect directly to a
mobile device through a local Wi-Fi network without needing an internet connection.
5
Does the Ooma Butterfleye record audio?
Yes. You can also use the Ooma Butterfleye app to talk to people who are near your camera.
6 How do I access my videos?
Ooma Butterfleye automatically uploads videos to the cloud and can be accessed through the Ooma
Butterfleye app.
7
How can I update my camera?
The Ooma engineering team frequently releases free software updates for the Ooma Butterfleye.
These updates will be available through your app under the Details tab. If the camera software update
button is greyed out, then you are running the latest version of the software. If you have notifications
enabled, you'll also receive a notification through the app when new software is released.
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