Dyson pure cool cryptomic DP04 User Manual page 10

DYSON CUSTOMER CARE
After registering your two-year guarantee, your Dyson machine will be covered for parts and
labour (excluding filters), for two years from the date of purchase, subject to the terms of the
guarantee. If you have any queries regarding your Dyson machine, visit www.dyson.com for
online help, general tips and useful information about Dyson.
Alternatively, you can call the Dyson Helpline with your serial number and details of where
and when you bought the machine.
Your serial number can be found on your rating plate which is on the base of your machine.
If your Dyson machine needs a service, call the Dyson Helpline so we can discuss the
available options. If your Dyson machine is under guarantee, and the repair is covered, it will
be repaired at no cost.
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive a prompt and efficient service, please register as a Dyson
machine owner. There are three ways to do this:
• Online at www.dyson.com
• Telephone the Dyson Helpline.
• Smartphone. Download the Dyson Link app and you will be taken through registration as
part of the set up.
This will confirm ownership of your Dyson machine in the event of an insurance loss, and
enable us to contact you if necessary.
LIMITED 2-YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2-YEAR LIMITED GUARANTEE
WHAT IS COVERED
• The repair or replacement of your Dyson machine (at Dyson's discretion) if it is found to be
defective due to faulty materials, workmanship or function within two years of purchase or
delivery (if any part is no longer available or out of manufacture, Dyson will replace it with
a functional replacement part).
• Where this machine is sold outside of the EU, this guarantee will only be valid if the
machine is used in the country in which it was sold.
• Where this machine is sold within the EU, this guarantee will only be valid (i) if the machine
is used in the country in which it was sold or (ii) if the machine is used in Austria, Belgium,
France, Germany, Ireland, Italy, Netherlands, Spain or the United Kingdom and the same
model as this machine is sold at the same voltage rating in the relevant country.
WHAT IS NOT COVERED
• Replacement filter units. The machine's filter units are not covered by the guarantee.
Dyson does not guarantee the repair or replacement of a product where a defect is the
result of:
• Damage caused by not carrying out the recommended machine maintenance.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless
operation or handling of the machine which is not in accordance with the Dyson
User manual.
• Use of the machine for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Blockages – Please refer to the 'Looking after your machine' section and illustrations in
your Dyson User manual for details on how to look for and clear blockages.
• Normal wear and tear (e.g. fuse etc.).
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to what is covered by your guarantee, please contact the
Dyson Helpline.
SUMMARY OF COVER
• The guarantee becomes effective from the date of purchase (or the date of delivery if this
is later).
• You must provide proof of (both the original and any subsequent) delivery/purchase
before any work can be carried out on your Dyson machine. Without this proof, any work
carried out will be chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property of Dyson.
• The repair or replacement of your Dyson machine under guarantee will not extend the
period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your statutory
rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
You will need to provide us with basic contact information when you register your Dyson
machine or the Dyson Link app.
When registering your Dyson machine:
• You will need to provide us with basic contact information to register your machine and
enable us to support your guarantee.
When registering via the Dyson Link app:
• You will need to provide us with basic contact information to register the Dyson Link app.
This enables us to securely link your machine to your instance of the app.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will
send you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website at
privacy.dyson.com.
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