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Anshin Enkaku Support
By sharing screens of your terminal with operator of Anshin Enkaku
Support center, you can receive technical support to make settings,
to use apps, to connect to peripheral devices such as a PC, etc. (In
Japanese only)
• This service is not available if your docomo nanoUIM card is not inserted,
during international roaming, or in Airplane mode.
• Anshin Enkaku Support is a service requiring subscription.
• Some operations and settings are not supported.
• For details on Anshin Enkaku Support, refer to NTT DOCOMO's website.
■ Share the screen with operator (Inquiries by phone)
1
Call " あんしん遠隔サポートセンター (Anshin Enkaku Support
center for smartphone)"
From DOCOMO mobile phones : (No prefix)15710 (toll free)
From land-line phones :
Business hours 9:00 a.m. to 8:00 p.m. (open all year round)
• When calling Anshin Enkaku Support from the terminal, from the
Home screen, tap
→ " 遠隔サポート (Enkaku Support)" → " 電話をかけ
る (Call by phone)" →
.
• If the app selection screen appears, select an app to use.
2
From the Home screen,
3
" 接続画面に進む (Go to connection screen)" → " 同意する
(Agree)"
4
Enter connection number notified by DOCOMO and tap " 開始
(Start)"
5
Enkaku support starts when you are connected
You can also use a Q&A website that is only for Anshin Enkaku Support
subscribers and contact an operator with LINE.
* You cannot use screen sharing inquires by LINE.
■ Troubleshooting on the Q&A website
1
From the Home screen,
2
"Q&A サイト / アプリで調べる (Inquiry by Q&A/app)"
0120-783-360
→ " 遠隔サポート (Enkaku Support)"
→ " 遠隔サポート (Enkaku Support)"
■ Contacting an operator with LINE
1
From the Home screen,
2
"LINE"
■ Inquiries by +Message
1
From the Home screen,
2
+ メッセージ (+Message)
143
→ " 遠隔サポート (Enkaku Support)"
→ " 遠隔サポート (Enkaku Support)"
Appendix
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