Troubleshooting; My Tablet Can't Be Switched On Or Is Frozen - Alcatel JOY TAB 2 User Manual

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Troubleshooting ..................

Before contacting the service center, here are some
instructions to help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the tablet's performance, remove
unnecessary files or apps on your tablet.
• Update your tablet's software, go to Settings >
System > Advanced > System Update.
• Reset your tablet via Erase all data (factory reset).
Touch Settings > System > Advanced > Reset options
> Erase all data (factory reset). Another method is to
hold down the Power key and the Volume up key
at the same time when your tablet is powered off.
All of your tablet data will be lost permanently. It
is strongly advised to fully back up your tablet data
before resetting.

My tablet can't be switched on or is frozen

• If the tablet can't be switched on, charge for at least
20 minutes to ensure the minimum battery power
needed. Then switch it on again.
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