Troubleshooting - Philips 6000 Series User Manual

13

Troubleshooting

Warning
• Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
• Make sure that the AC power plug of the unit
is connected properly.
• Make sure that there is power at the AC
outlet.
No sound or poor sound.
• Adjust the volume.
• Check whether the u n it is muted or the unit
station is still bu ering.
• Fully extend and adjust the position of the
radio antenna.
• Keep the unit away from other electronic
devices to avoid radio interference.
• Check the Wi-Fi network connection.
• Rotate and adjust the position of the Wi-Fi
antenna.
No response from the unit
• Disconnect and reconnect the AC power
plug, then turn on the unit again.
• Check if the unit is in standby mode. If yes,
turn on the unit.
Poor radio reception
• Keep the unit away from other electronic
devices to avoid radio interference.
• Fully extend and adjust the position of the
radio antenna.
EN
• Check the Wi-Fi network connection.
Rotate and adjust the position of the
Wi-Fi antenna.
Insu cient Wi-Fi signal strength
• Check the distance between your
router and the unit.
• Rotate and adjust the position of the
Wi-Fi antenna.
Cannot connect to your Wi-Fi network
• Check if your wireless router is switched
o .
• Check if your wireless router supports
WPS. Use the correct setup method
(PBC or PIN) to connect
yourWPS-supported router to the unit.
If necessary, refer to the user manual of
your wireless router for how to set up
Wi-Fi connection.
• Con gure the Wi-Fi settings again (see
"Get started">"Perform initial setup"
and "Use system settings
menu">"Adjust network settings").
Some stations do not work sometimes
• Some stations can only support a
limited number of listeners. If you try
again after a few minutes, you will be
able to listen to the stations.
• The station is not broadcasting.Try
again later
Some stations disappear from the station
list
• When a station stops broadcasting on
the Internet, it will be removed from the
list.The unit will check constantly if the
station is on the air If it restarts
broadcasting, it will be brought back to
the station list.
Alarm does not work
• Set the clock/alarm correctly.