Electrolux Purei9 Frequently Asked Questions page 2

What should I do when an error message is displayed?
1. Find the list of Error Codes in the instruction manual with corrective action.
2. The error will also show up on the app with corrective action.
What is the official run time?
When the battery is new, the robot will clean for up to 40 minutes in normal mode and up to
60 minutes on Eco mode (depending on the floor type, cleanliness and obstacles).
The robot stops cleaning and returns to the charger, what happened?
It is most likely that it needs to recharge. You will see the home button light up as it returns
back to the charging base. While charging, you should see the battery and play/pause
button flash to indicate it is charging and will resume cleaning where it stopped. The robot
will recharge up to 90% (approx. 2 hour charge) to allow for a quicker clean.
I paused my robot and it does not go back to where it last vacuumed?
If you push the stop button during the cleaning process, this will cancel its cleaning cycle.
We recommend you push the 'pause' button on the app instead.
How often should I clean the filter?
For best performance, we recommend that the filter be cleaned every 5th time (by rinsing
under gentle cold water and leaving to dry completing for at least 24 hours) and replaced
every 6 months. Replacement filters can be purchased as part of a performance kit (code:
ERK2).
I received an ERK2 kit with a brush cover. What do I do with that?
This is to be used in conjunction with the brush roll that came with the ERK2 kit. This is
because the new brush roll has a different sized cap which requires the new cover to
accommodate it.
Can I use it to clean thick rugs?
The robot can climb obstacles up to 2.2 cm high. For medium-pile rugs (1.5 cm-2.2 cm), the
robot will first clean around it and return later to climb and clean it separately. If you have
dense or high pile carpet, the robot may not be able to clean it. If the robot is used to clean
rooms with wall-to wall carpet, it is recommended you remove the side brush to avoid
damaging it.
The robot detects false obstacles and avoids them
You probably have shiny floors and / or strong sunlight. Thick / dense carpets can cause this
problem as well. If the robot continues to behave like this regularly; contact Electrolux
Platinum Service.
What happens if a (new) obstacle gets in the area already mapped by the robot?
robot will recognizes new objects in the room and modify the cleaning path accordingly. This
may cause less efficient cleaning or longer cleaning time so we recommend to use the robot
during working hours (when nobody is at home).
The
Last updated: 09/04/2019