Electrolux Purei9 Frequently Asked Questions

Frequently Asked Questions
Will this robot vacuum cleaner replace my other vacuum cleaners?
No, in areas where the robot cannot reach, such as staircases, bookshelves, underneath
very low furniture, etc. However, if robot is used regularly, the total amount of dust in the
room is reduced. This reduces the need for manual vacuuming.
Can I use the robot without downloading the app?
Yes you can by just pushing the play button. However, we strongly advise you download the
app and connect it to your home WiFi so that your robot updates with the latest software for
best performance. The app also enables you to schedule clean and helps with
troubleshooting issues.
Can I use more than 1 smart phone to control the robot?
Yes, you can use more than one smart phone for the same robot (no limit to this) as long as
it is logged in to the same account.
Why is my robot not navigating back to its charging base?
The charging base needs to be placed according to the instruction manual: ideally on hard
floors; against a wall; within range of the Wi-Fi router; 0.5m free space on both sides and
1.5m free space in front. Also ensure the metal connecters on the charging base and robot
are clean so that it can charge properly (this can be effective with a dry scouring pad).
Do I need to do anything with my home before I use the robot for the first time?
Before cleaning, remove small and fragile items such as clothes, paper and power cords
from the floor. If the robot passes over a power cord and vacuums it, there is a risk that an
object can be pulled down from a table or shelf. Larger items such as chairs can be left out
as the robot vacuums around these. Floor to ceiling mirrors and windows can interfere with
the navigation system due to the reflective light.
Can I use the cleaner in the bathroom?
Yes, but make sure there is not any water or moisture on the floor. The suction of liquids will
void your warranty, so it important to mop up any liquids on the floors or restrict access to
wet areas such as showers.
Last updated: 09/04/2019