Frequently Asked Questions
Will this robot vacuum cleaner replace my other vacuum cleaners?
No, in areas where the robot cannot reach, such as staircases, bookshelves,
underneath very low furniture, etc. However, if robot is used regularly, the total
amount of dust in the room is reduced. This reduces the need for manual
Can I use the robot without downloading the app?
Yes you can by just pushing the play button. However, we strongly advise you
download the app and connect it to your home WiFi so that your robot
automatically updates with the latest software for best performance. The app also
enables you to schedule clean and helps with troubleshooting issues.
Can I use more than 1 smart phone to control the robot?
Yes, you can use more than one smart phone for the same robot (no limit to this)
as long as it is logged in to the same account.
Where can I find the manual for my vacuum cleaner?
This can be downloaded on the app or via the
Can I put the charging station under a chair/bed etc. if the height is enough?
No, charging station needs to be placed according to the instruction manual,
nothing above the charging base, 0.5m free place to both sides, 1.5m free place to
the front and ideally on hard floors.
Do I need to do anything with my home before I use the robot for the first
Before cleaning, remove small and fragile items such as clothes, paper and power
cords from the floor. If the robot passes over a power cord and vacuums it, there is
a risk that an object can be pulled down from a table or shelf. Larger items such as
Last updated: 04/04/2018