TomTom GO 6200 Troubleshooting Manual page 14

1. Open Windows Explorer, right-click Computer (or My Computer) and select Manage.
Note: If you receive a message asking to confirm administrator permission, confirm by
clicking Yes or OK.
2. Select Device Manager.
3. Double-click Network Adapters.
The navigation device can be listed as "unknown device", "TomTom #...", where ... is a number,
"RNDIS" or "Remote NDIS Compatible Device".
Note: if the device is not listed under Network Adapters, double-click Other devices
For detailed steps to resolve this issue, select the device that is listed, below.

Unknown device

TomTom #... / RNDIS / Remote NDIS Compatible Device
If the navigation device is listed as "unknown device", follow these steps.
1. Right-click "Unknown device" and select Uninstall.
2. Soft reset the navigation device. For help, see How do I reset my device if it freezes or
does not start?
3. Restart the computer.
When the computer has restarted, the navigation device should be recognised when you connect
it to the computer.