Account & System Information; Troubleshooting - TiVo BOLT Series Viewer's Manual

TIVO BOLT HELP MENU
(INCLUDING RESTART AND RESET
OPTIONS)
To reach the Help menu from the TiVo Central Screen, move to 'Settings & Messages' and press SELECT - the
round button at the center of the arrows circle on your remote. Then choose 'Help.'
Help options include:
• Account & System Information
•

Troubleshooting

• Restart Box
• Reset to Defaults
ACCOUNT & SYSTEM INFORMATION
The Account & System Information screen provides information about your TiVo box and your TiVo account.
From the TiVo Central screen, select 'Settings & Messages,' then 'Help,' then 'Account & System Information.'
System Information: You'll need some of the information provided here if you contact TiVo Customer Support.
This screen contains your TiVo service number, TiVo box manufacturer, model number, software version,
storage capacity, and information about recent connections to the TiVo service. Use the CHANNEL UP/DOWN
button - the vertical oval button on the right between the arrow circle and the PAUSE circle on your remote - to
move through the entire of the screen.
Media Access Key: Your Media Access Key keeps your TiVo recordings secure and prevents them from being
played or transferred outside your home network. Do not share this key with anyone outside your household.
Video Provider Accounts: Here you'll find account information about your video provider accounts (e.g. Netflix
or Amazon).
Copyright & Trademarks: This screen contains copyright, trademark, and other information related to the TiVo
service.
Tuning Adapter: This screen displays information about your tuning adapter, if one is connected. Please
contact your cable provider if you are not sure whether you need a tuning adapter.
Diagnostics: This screen contains information about tuners and other TiVo box functions. You may be asked to
provide some of this information if you contact TiVo Customer Support.
CableCARD Decoder: This screen contains information about the installed CableCARD decoder, if used.
TROUBLESHOOTING
This screen is the place to start if you are having trouble with your TiVo box. Find helpful troubleshooting advice
for common issues.
RESTART BOX
Use this screen to shuts down the TiVo box and start it up again. This will not affect recorded shows, OnePass
searches, WishList ® searches, or TiVo Suggestions. You may need to restart your TiVo box as a routine
troubleshooting step. When you select "Restart TiVo Box," you will be prompted to enter three THUMBS UP to
restart. THUMBS UP is the right-most below the GUIDE button and above the Pause Circle on your remote.