SMC Sierra Monitor FS-IOT-BAC Series Startup Manual

SMC Sierra Monitor FS-IOT-BAC Series Startup Manual

Bacnet iot gateway
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BACnet IoT Gateway FS-IOT-BACX
Start-up Guide
APPLICABILITY & EFFECTIVITY
Effective for all systems manufactured after October 2020.
Document Revision: 4.C
T18620

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Summary of Contents for SMC Sierra Monitor FS-IOT-BAC Series

  • Page 1 BACnet IoT Gateway FS-IOT-BACX Start-up Guide APPLICABILITY & EFFECTIVITY Effective for all systems manufactured after October 2020. Document Revision: 4.C T18620...
  • Page 2 BACnet IoT Gateway Start-up Guide Technical Support Thank you for purchasing the BACnet IoT Gateway from MSA Safety. Please call us for any technical support needs related to the FieldServer product. MSA Safety 1991 Tarob Court Milpitas, CA 95035 Website: www.sierramonitor.com U.S.
  • Page 3: Table Of Contents

    BACnet IoT Gateway Start-up Guide TABLE OF CONTENTS BACnet IoT Gateway Description ....................... 7 Equipment Setup ..........................8 Physical Dimensions........................8 2.1.1 FS-IOT-BAC Drawing ......................8 2.1.2 FS-IOT-BACW Drawing ......................9 2.1.3 FS-IOT-BACA/V/F Drawing ....................10 Mounting ............................11 Attaching the Antenna(s) ......................11 FS-IOT-BACA/V/F: Inserting the SIM Card ..................
  • Page 4 BACnet IoT Gateway Start-up Guide 11 OpenVPN Setup ..........................56 11.1 Setup Amazon AWS Server ...................... 56 11.2 Setup OpenVPN Cloud ......................57 11.2.1 Configure the OpenVPN Server .................... 57 11.2.2 Login to the Server ........................ 57 11.2.3 Create a New User for the PC Connection ................58 11.2.4 Create a New User for the Device Connection ..............
  • Page 5 BACnet IoT Gateway Start-up Guide LIST OF FIGURES Figure 1: BACnet IoT Gateway FS-IOT-BAC Dimensions ................8 Figure 2: BACnet IoT Gateway FS-IOT-BACW Dimensions ................ 9 Figure 3: BACnet IoT Gateway FS-IOT-BAC/V/F Dimensions ..............10 Figure 4: DIN Rail ............................11 Figure 5: Insert SIM Card into the Micro SIM Card Slot –...
  • Page 6 BACnet IoT Gateway Start-up Guide Figure 57: BACnet IoT Gateway Landing Page – SMC Cloud Tab ............44 Figure 58: Registration Information Page ....................44 Figure 59: SMC Cloud Connection Problems Message ................45 Figure 60: SMC Cloud Registration – Installer Details ................46 Figure 61: SMC Cloud Registration –...
  • Page 7: Bacnet Iot Gateway Description

    BACnet IoT Gateway Start-up Guide BACNET IOT GATEWAY DESCRIPTION The BACnet IoT Gateway provides a connection from BACnet devices and networks to the cloud. This is achieved via a discovery tool built into the hardware for any BACnet/IP or BACnet MS/TP network without any additional dongles or installations needed.
  • Page 8: Equipment Setup

    BACnet IoT Gateway Start-up Guide EQUIPMENT SETUP Physical Dimensions 2.1.1 FS-IOT-BAC Drawing Power Port R1 Serial Port R2 Serial Port Figure 1: BACnet IoT Gateway FS-IOT-BAC Dimensions Page 8 of 86...
  • Page 9: Fs-Iot-Bacw Drawing

    BACnet IoT Gateway Start-up Guide 2.1.2 FS-IOT-BACW Drawing Power Port R2 Serial Port Wi-Fi Antenna Socket R1 Serial Port Figure 2: BACnet IoT Gateway FS-IOT-BACW Dimensions Page 9 of 86...
  • Page 10: Fs-Iot-Baca/V/F Drawing

    BACnet IoT Gateway Start-up Guide 2.1.3 FS-IOT-BACA/V/F Drawing Power Port Cellular Antennas Cellular Antenna Sockets P1 Serial Port Figure 3: BACnet IoT Gateway FS-IOT-BAC/V/F Dimensions Page 10 of 86...
  • Page 11: Mounting

    BACnet IoT Gateway Start-up Guide Mounting The BACnet IoT Gateway can be mounted using the DIN rail mounting bracket on the back of the unit. Din Rail Bracket Figure 4: DIN Rail Attaching the Antenna(s) NOTE: This Section does not apply to the FS-IOT-BAC model BACnet IoT Gateway. Wi-Fi Antenna: If using the FS-IOT-BACW (Wi-Fi) model, screw in the Wi-Fi antenna to the socket on the front of the unit.
  • Page 12: Fs-Iot-Baca/V/F: Inserting The Sim Card

    BACnet IoT Gateway Start-up Guide FS-IOT-BACA/V/F: Inserting the SIM Card NOTE: A micro 4G SIM card must be purchased from an AT&T, Verizon or Vodafone cellular provider to set up cellular functionality and create a data plan for the ProtoAir. SIM card vendor contact information is available at the end of the section.
  • Page 13: Installing The Bacnet Iot Gateway

    BACnet IoT Gateway Start-up Guide INSTALLING THE BACNET IOT GATEWAY FS-IOT-BAC/BACW: Connecting the R1 & R2 Ports NOTE: Ensure RS-485 is selected for R1 by checking that the number 4 DIP Switch is set to the left side. Connect to the 3-pin connector(s) as shown below. Figure 6: R1 &...
  • Page 14: Fs-Iot-Baca/V/F: Connecting The P1 Port

    BACnet IoT Gateway Start-up Guide FS-IOT-BACA/V/F: Connecting the P1 Port NOTE: Ensure RS-485 is selected by checking that the number 4 DIP Switch is set to the left side. Connect to the 3-pin connector as shown below. TX+ RX- GND Figure 7: RS-485 P1 Connection Port The following Baud Rates are supported on the P1 Port: 9600, 19200, 38400, 76800...
  • Page 15: 10/100 Ethernet Connection Port

    BACnet IoT Gateway Start-up Guide 10/100 Ethernet Connection Port Ethernet Port Figure 8: Ethernet Connection The Ethernet Port is used both for BACnet/IP communications and for configuring the BACnet IoT Gateway via the Web App. To connect the BACnet IoT Gateway, either connect the PC to the Gateway’s Ethernet port or connect the Gateway and PC to an Ethernet switch.
  • Page 16: Power Up The Bacnet Iot Gateway

    BACnet IoT Gateway Start-up Guide POWER UP THE BACNET IOT GATEWAY Check power requirements in the table below: Power Requirement for BACnet IoT Gateway External Gateway Current Draw Type BACnet IoT Gateway Family 12VDC 24VDC 24VAC FS-IOT-BAC/BACW (Typical) 250mA 125mA 125mA FS-IOT-BACA/V/F (Typical) 320mA...
  • Page 17: Connecting To The Bacnet Iot Gateway

    BACnet IoT Gateway Start-up Guide CONNECTING TO THE BACNET IOT GATEWAY The FieldServer Toolbox Application can be used to discover and connect to the BACnet IoT Gateway on a local area network. To manually connect to the BACnet IoT Gateway using the Toolbox, click on the plus icon ( ) and enter the IP Address, or enter the Internet IP Address into a web browser.
  • Page 18: Setup Web Server Security

    BACnet IoT Gateway Start-up Guide SETUP WEB SERVER SECURITY Login to the FieldServer The first time the FieldServer GUI is opened in a browser, the IP Address for the gateway will appear as untrusted. This will cause the following pop-up windows to appear. •...
  • Page 19: Figure 14: Warning Expanded Text

    BACnet IoT Gateway Start-up Guide • Additional text will expand below the warning, click the underlined text to go to the IP Address. In Figure 14 example this text is “Proceed to 10.40.50.94 (unsafe)”. Figure 14: Warning Expanded Text • When the login screen appears, put in the Username (default is “admin”) and the Password (found on the label of the FieldServer).
  • Page 20: Select The Security Mode

    BACnet IoT Gateway Start-up Guide Select the Security Mode On the first login to the FieldServer, the following screen will appear that allows the user to select which mode the FieldServer should use. Figure 16: Security Mode Selection Screen NOTE: Cookies are used for authentication. Appendix C.13.
  • Page 21: Https With Own Trusted Tls Certificate

    BACnet IoT Gateway Start-up Guide 6.2.1 HTTPS with Own Trusted TLS Certificate This is the recommended selection and the most secure. • Once this option is selected, the Certificate, Private Key and Private Key Passphrase fields will appear under the mode selection. Figure 17: Security Mode Selection Screen –...
  • Page 22: Configuring The Bacnet Iot Gateway

    BACnet IoT Gateway Start-up Guide CONFIGURING THE BACNET IOT GATEWAY Navigate to the Settings • From the Web App landing page, click the Settings tab on the left side of the screen. Figure 18: Web App Landing Page • Click the Network tab that appears to open the Network Settings page. Figure 19: Settings Tabs •...
  • Page 23: Settings

    BACnet IoT Gateway Start-up Guide Settings The BACnet IoT Gateway settings are split up into three types: Local Settings, Remote Settings and Network Settings. The table below describes how the buttons at the bottom of each page function. Button Definition Save Click to save settings.
  • Page 24: Figure 23: Network Settings - Wi-Fi Client, Wi-Fi Ap And Cellular Settings

    BACnet IoT Gateway Start-up Guide Scroll down to view and edit the Wi-Fi Client, Wi-Fi Access Point, and Cellular Settings. Figure 23: Network Settings – Wi-Fi Client, Wi-Fi AP and Cellular Settings NOTE: Cellular Settings are only available on FS-IOT-BACA/V/F models. For cellular provider Appendix C.12.
  • Page 25: Local Settings - Bacnet

    BACnet IoT Gateway Start-up Guide 7.2.2 Local Settings – BACnet Enter the fields for the settings described below as needed: Figure 24: Connection Settings Parameter Definition All Connections The BACnet network number for the connection. Legal values are 1-65534. Each network number must be unique across the entire BACnet internetwork. Network Number The Internal Network Number is used for internal BACnet traffic and has to be unique across the BACnet network.
  • Page 26: Remote Settings - Foreign Device Registration For Bbmd Support

    BACnet IoT Gateway Start-up Guide 7.2.3 Remote Settings – Foreign Device Registration for BBMD Support The BACnet IoT Gateway uses “Foreign Device Registration” or “FDR” to communicate to BACnet/IP devices on another network. Follow the instructions below to enable FDR between the BACnet IoT Gateway and a remote network: •...
  • Page 27: Using The Bacnet Iot Gateway

    BACnet IoT Gateway Start-up Guide USING THE BACNET IOT GATEWAY Sections 7.1 – 7.4 represent each of the first four tabs that appear across the left side of the page once logged into the BACnet IoT Gateway and describe their functions. BACnet Explorer Click on the BACnet Explorer tab on the left side of the page to open the BACnet Explorer page.
  • Page 28: Discover The Device List

    BACnet IoT Gateway Start-up Guide 8.1.1 Discover the Device List • To discover the devices connected to the same subnet as the BACnet IoT Gateway, click the Discover button (binocular icon). • This will open the Discovery window, click the checkboxes next to the desired discovery settings and click Discover to start the search.
  • Page 29: View Device Details And Explore Points/Parameters

    BACnet IoT Gateway Start-up Guide 8.1.2 View Device Details and Explore Points/Parameters • To view the device details, click the blue plus sign ( ) next to the desired device in the list. This will show only some of the device properties for the selected aspect of a device Figure 31: Device Sub-items •...
  • Page 30: Figure 33: Simplified Device Details

    BACnet IoT Gateway Start-up Guide • Click on one of the device details. Figure 33: Simplified Device Details • Then click on the Explore button that appears or double-click the device object. Figure 34: Additional Device Details A full list of the device details will appear on the right side window. If changes are expected since the last explore, simply press the Refresh button ( ) that appears to right of individual properties to refresh the value.
  • Page 31: Explore All Of A Device's Points - Deep Explore

    BACnet IoT Gateway Start-up Guide 8.1.3 Explore All of a Device’s Points – Deep Explore • To explore all device objects under a specific device with one search, click the desired device to highlight it. • Then click the three white dots ( ) that appear to the right of the highlighted device to open a dropdown menu.
  • Page 32: Checking Device Information - Device Info

    BACnet IoT Gateway Start-up Guide 8.1.4 Checking Device Information – Device Info • To check a device’s properties/information, click the desired device to highlight it. • Then click the three white dots ( ) that appear to the right of the highlighted device to open a dropdown menu.
  • Page 33: Edit The Present Value Field

    BACnet IoT Gateway Start-up Guide 8.1.5 Edit the Present Value Field The only recommended field to edit via BACnet IoT Gateway is the device’s present value field. NOTE: Other BACnet properties are editable (such as object name, object description, etc.); however, this is not recommended because the BACnet IoT Gateway is not a Building Management System (BMS).
  • Page 34: Figure 37: Updated Present Value

    BACnet IoT Gateway Start-up Guide • Enter the appropriate change and click the Write button. The window will close. When the BACnet Explorer page appears, the present value will be changed as specified. Figure 37: Updated Present Value Page 34 of 86...
  • Page 35: Monitor View

    BACnet IoT Gateway Start-up Guide Monitor View 8.2.1 Set Devices to Track Before using the Monitor View page, device properties must be selected to be monitored for analysis and testing in the BACnet Explorer page. To do so follow the instructions below: •...
  • Page 36: Logging Data

    BACnet IoT Gateway Start-up Guide 8.2.2 Logging Data • For the Data Log Viewer, Event Log and SMC Cloud, click the checkbox under the Log column to add data points. Figure 40: Monitor View Showing Tracked Device Properties • Click on the graph icon ( ) to the right of the data elements to open the Data Logging window.
  • Page 37: Figure 44: Settings Window

    BACnet IoT Gateway Start-up Guide • Figure 40) to To change the poll interval of a device, click the Settings button (see open the Settings window. Figure 44: Settings Window • Click the Edit icon to open the Edit Poll Interval window. Figure 45: Edit Poll Interval Window •...
  • Page 38: Data Log Viewer

    BACnet IoT Gateway Start-up Guide Data Log Viewer NOTE: The Data Log Viewer can store up to 1,000 data points. • Click the Data Log Viewer tab on the left side of the page. Figure 46: Data Log Viewer Page 8.3.1 Graph Data Logging Information •...
  • Page 39: Figure 48: Confirm Clear Logs Window

    BACnet IoT Gateway Start-up Guide • Click Submit to generate a graph for each element selected. To delete a log, check the boxes next to the properties to delete and click the delete button; then click “Yes” to confirm Figure 48: Confirm Clear Logs Window •...
  • Page 40: Figure 50: Selected Portion Of Data Log Viewer Graph

    BACnet IoT Gateway Start-up Guide The full-size version of the graph will populate accordingly. Figure 50: Selected Portion of Data Log Viewer Graph Any additional edits to the time frame can be adjusted by clicking and dragging the wedge markers on either side of the highlighted portion of the miniature graph.
  • Page 41: Creating An Event Log

    BACnet IoT Gateway Start-up Guide 8.3.2 Creating an Event Log • To create an event log for a property, click on the Monitor View tab to go to the Monitor View page. Figure 51: Monitor View Device Properties • Click the bell icon ( ) to the right of the property to log and the Event Settings window will open.
  • Page 42: Figure 54: Event Settings Window With Added Events

    BACnet IoT Gateway Start-up Guide • Repeat this process to create more events as needed. Figure 54: Event Settings Window with Added Events NOTE: Click the Trash icon ( ) to the right of any event to remove it. • Click the “x”...
  • Page 43: Event Log

    BACnet IoT Gateway Start-up Guide Event Log Click the Event Log tab on the left side of the page to open the Event Logger and view the events that have 8.3.2 been set to track in Section (by time and type with a descriptive message). Figure 56: Event Log Page Showing Added Events Page 43 of 86...
  • Page 44: Smc Cloud Setup

    BACnet IoT Gateway Start-up Guide SMC CLOUD SETUP The SMC Cloud is MSA Safety’s device cloud solution for IIoT. Integration with the SMC Cloud enables a secure remote connection to field devices through a FieldServer and hosts local applications for device configuration, management, as well as maintenance. For more information about the SMC Cloud, refer to the SMC Cloud Start-up Guide.
  • Page 45: Figure 59: Smc Cloud Connection Problems Message

    BACnet IoT Gateway Start-up Guide • If a warning message appears instead of the splash page, follow the suggestion that appears on screen. • If the BACnet IoT Gateway cannot reach the SMC Cloud server, the following message will appear. Figure 59: SMC Cloud Connection Problems Message Follow the directions presented in the warning message and check that the DNS settings are set up with the following Domain Name Server (DNS) settings:...
  • Page 46: Figure 60: Smc Cloud Registration - Installer Details

    BACnet IoT Gateway Start-up Guide • Fill in the user details, site details, gateway details and create a new account. Enter user details and click Next Figure 60: SMC Cloud Registration – Installer Details Enter the site details by entering the physical address fields or the latitude and longitude then click Next Figure 61: SMC Cloud Registration –...
  • Page 47: Figure 62: Smc Cloud Registration - Gateway Details

    BACnet IoT Gateway Start-up Guide Enter Name and Description (required) then click Next Figure 62: SMC Cloud Registration – Gateway Details Click the “Create an SMC Cloud account” button and enter a valid email to send a “Welcome to SMC Cloud” invite to the email address entered Figure 63: SMC Cloud Registration –...
  • Page 48: Figure 64: Device Registered For Smc Cloud

    BACnet IoT Gateway Start-up Guide • Once the device has successfully been registered, a confirmation window will appear. Click the Close button and the following screen will appear listing the device details and additional information auto-populated by the BACnet IoT Gateway. Figure 64: Device Registered for SMC Cloud NOTE: Update these details at any time by going to the SMC Cloud™...
  • Page 49: Figure 65: Welcome To Smc Cloud Email

    BACnet IoT Gateway Start-up Guide • Open the registered email account. • The “Welcome to SMC Cloud” email will appear as shown below. Figure 65: Welcome to SMC Cloud Email NOTE: If no SMC Cloud email was received, check the spam/junk folder for an email from notification@fieldpop.io.
  • Page 50: Figure 66: Setting User Details

    BACnet IoT Gateway Start-up Guide • Click the “Complete Registration” button and fill in user details accordingly. Figure 66: Setting User Details • Fill in the name, phone number, password fields and click the checkbox to agree to the privacy policy and terms of service.
  • Page 51: Login To Smc Cloud

    BACnet IoT Gateway Start-up Guide Login to SMC Cloud After the BACnet IoT Gateway is registered, go to www.smccloud.net and type in the appropriate login information as per registration credentials. Figure 67: SMC Cloud Login Page NOTE: If the login password is lost, see the SMC Cloud Start-up Guide for recovery instructions.
  • Page 52: Figure 69: Smc Cloud Landing Page

    BACnet IoT Gateway Start-up Guide NOTE: For additional SMC Cloud instructions see the SMC Cloud Start-up Guide. Figure 69: SMC Cloud Landing Page Page 52 of 86...
  • Page 53: Mqtt Integration

    BACnet IoT Gateway Start-up Guide 10 MQTT INTEGRATION 10.1 MQTT Published Messages The BACnet IoT Gateway uses a single connection to the Broker URL. Communication via MQTT is “topic” based, meaning each data point is defined via an arbitrarily long and unique “topic” string which is usually in the following format: [(unique gateway identifier)/(unique node identifier)/(unique data point identifier)].
  • Page 54: Connect To Mqtt

    BACnet IoT Gateway Start-up Guide 10.2 Connect to MQTT • After setup and initial configuration of the BACnet IoT Gateway is complete, click the Cloud Integrations tab. • Then click the MQTT tab to open the Cisco Kinetic page. • Enter Authentication Details gathered from the MQTT Platform into the Connection Settings Window.
  • Page 55: Check The Status Window

    BACnet IoT Gateway Start-up Guide 10.3 Check the Status Window • Scroll down from the Settings Window until the Status Window is visible. • The Connection Status Section shows the state of connection to the MQTT Broker with the date and time of connection listed.
  • Page 56: Openvpn Setup

    BACnet IoT Gateway Start-up Guide 11 OPENVPN SETUP 11.1 Setup Amazon AWS Server It is recommended to use OpenVPN with Amazon AWS. Follow the linked guide to setup an Amazon AWS server: https://openvpn.net/amazon-cloud/ There are 2 options for running OpenVPN on Amazon: •...
  • Page 57: Setup Openvpn Cloud

    BACnet IoT Gateway Start-up Guide 11.2 Setup OpenVPN Cloud 11.2.1 Configure the OpenVPN Server • Once the AWS server is configured, enter the server’s IP Address/admin into the local device’s web browser. Example: 35.163.72.29/admin • This may generate a security warning as there is no certificate for HTTPS to verify. Click the Advanced button to proceed to the IP Address (unsafe).
  • Page 58: Create A New User For The Pc Connection

    BACnet IoT Gateway Start-up Guide 11.2.3 Create a New User for the PC Connection • Find the User Management Section in the Navigation bar on the left side of the screen. • Click on User Permissions. • Once the User Permissions page is open, type in a new username in the text field under the Username heading and make sure the Admin, Allow-Auto login, and Deny Access boxes are all unchecked.
  • Page 59 BACnet IoT Gateway Start-up Guide • Enter a password for the USER profile in the Local Password field and record for future use. • Once configuration is complete, click the Save Settings button and then click the Update Running Server button. Page 59 of 86...
  • Page 60: Create A New User For The Device Connection

    BACnet IoT Gateway Start-up Guide 11.2.4 Create a New User for the Device Connection • Once the User Permissions page is open, type in a new device name in the text field under the Username heading and make sure the Allow-Auto login box is checked, and the Admin and Deny Access boxes are all unchecked.
  • Page 61 BACnet IoT Gateway Start-up Guide • If the VPN needs to access the local network, configure the VPN Gateway section. This will allow traffic through the FieldServer to the IP Addresses on the local network. For example: To allow access to all IP Address on 192.168.1.x subnet, type in “192.168.1.0/24” To only allow access to 192.168.1.50, type in “192.168.1.50/32”...
  • Page 62: Configure Bacnet Iot Gateway For Openvpn

    BACnet IoT Gateway Start-up Guide 11.3 Configure BACnet IoT Gateway for OpenVPN 11.3.1 Download the DEVIC Configuration Profile • Login with the DEVICE credentials that were created in Section 11.2.4. • Click on “Yourself (autologin profile)”. The DEVICE .opvn file will download to the default folder on the PC •...
  • Page 63: Load The Device Openvpn Connection Profile Onto The Bacnet Iot Gateway

    BACnet IoT Gateway Start-up Guide 11.3.2 Load the DEVICE OpenVPN Connection Profile onto the BACnet IoT Gateway The DEVICE .opvn file must be loaded onto the BACnet IoT Gateway for OpenVPN configuration. • To do this, input the BACnet IoT’s IP Address into the local browser and login. •...
  • Page 64: Install The Openvpn Client Onto A Local Pc

    BACnet IoT Gateway Start-up Guide 11.4 Install the OpenVPN Client onto a Local PC 11.4.1 Download the USER Configuration Profile • Enter the server’s IP Address into the local device’s web browser. • Go to the OpenVPN server and login with the USER credentials created in Section 11.2.3. •...
  • Page 65: Load The User Openvpn Connection Profile Onto The Pc

    BACnet IoT Gateway Start-up Guide 11.4.2 Load the USER OpenVPN Connection Profile onto the PC • Download and install the OpenVPN client at: https://swupdate.openvpn.org/community/releases/openvpn-install-2.4.6-I602.exe • Start the OpenVPN software by double clicking the OpenVPN GUI shortcut on the desktop. • Right click the OpenVPN icon ( ) found in the system tray (on the right side of the taskbar).
  • Page 66: Appendix A Specifications

    BACnet IoT Gateway Start-up Guide APPENDIX A SPECIFICATIONS FS-IOT-BAC, FS-IOT-BACW & FS-IOT-BACA/V/F One 3-pin Phoenix connector with: RS-485/RS-232 port (TX+ / RX- / gnd) One 3-pin Phoenix connector with: Power port (+ / - / Frame-gnd) Available Ports One Ethernet 10/100 BaseT port BAC &...
  • Page 67: Appendix B References

    BACnet IoT Gateway Start-up Guide APPENDIX B REFERENCES Appendix B.1 Understanding FDR The BACnet IoT Gateway doesn’t allow FDR, local IP and BACnet MS/TP to co-exist because there is no guarantee that two distinct BACnet networks will have unique Device Instances or Network Numbers. (Unique Device Instances and Network Numbers are a requirement for BACnet to function properly).
  • Page 68: Figure 72: Bbmd Scenario 2 - Nat Routing

    BACnet IoT Gateway Start-up Guide With NAT Routing, BBMD alone does not work because the Devices cannot reach each other’s IP Addresses even if they know them. The only reachable address is the BBMD itself, so this must also act as a BACnet IoT Gateway to forward traffic to the intended device.
  • Page 69: Appendix C Troubleshooting

    BACnet IoT Gateway Start-up Guide APPENDIX C TROUBLESHOOTING Appendix C.1 Communicating with the BACnet IoT Gateway Over the Network • Confirm that the network cabling is correct. • Confirm that the computer network card is operational and correctly configured. • Confirm that there is an Ethernet adapter installed in the PC’s Device Manager List, and that it is configured to run the TCP/IP protocol.
  • Page 70: Appendix C.2 Lost Or Incorrect Ip Address

    BACnet IoT Gateway Start-up Guide Appendix C.2 Lost or Incorrect IP Address • Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the FieldServer-Toolbox.zip via the Sierra Monitor website’s Software Downloads. • Extract the executable file and complete the installation. Ethernet Port Figure 73: Ethernet Port Location •...
  • Page 71: Appendix C.3 Viewing Diagnostic Information

    BACnet IoT Gateway Start-up Guide Appendix C.3 Viewing Diagnostic Information • Type the IP Address of the BACnet IoT Gateway into the web browser or use the FieldServer Toolbox to connect to the BACnet IoT Gateway. • Click on the blue “Diagnostics” text at the bottom of the page. •...
  • Page 72: Appendix C.5 Led Diagnostics For Communications Between Bacnet Iot Gateway And Devices

    BACnet IoT Gateway Start-up Guide Appendix C.5 LED Diagnostics for Communications Between BACnet IoT Gateway and Devices See the diagram below for BACnet IoT Gateway LED locations. FPA-C4X Diagnostic LEDs FS-IOT-BAC/BACW Diagnostic LEDs Description The SS LED will flash once a second to indicate that the bridge is in operation. The SYS ERR LED will go on solid indicating there is a system error on unit.
  • Page 73: Appendix C.6 Taking A Fieldserver Diagnostic Capture

    BACnet IoT Gateway Start-up Guide Appendix C.6 Taking a FieldServer Diagnostic Capture When there is a problem on-site that cannot easily be resolved, perform a Diagnostic Capture before contacting support. Once the Diagnostic Capture is complete, email it to technical support. The Diagnostic Capture will accelerate diagnosis of the problem.
  • Page 74: Appendix C.7 Updating Firmware

    BACnet IoT Gateway Start-up Guide Appendix C.7 Updating Firmware To load a new version of the firmware, follow these instructions: 1. Extract and save the new file onto the local PC. 2. Open a web browser and type the IP Address of the FieldServer in the address bar. Default IP Address is 192.168.2.101 C.2) Use the FS Toolbox utility if the IP Address is unknown...
  • Page 75: Appendix C.8 Kaspersky Endpoint Security 10

    BACnet IoT Gateway Start-up Guide Appendix C.8 Kaspersky Endpoint Security 10 If Kaspersky Endpoint Security 10 is installed on the user’s PC, the software needs to be modified to allow the PC to register bridges on SMC Cloud. NOTE: This problem is specific to KES10, Kaspersky 2017 does not have this problem. To fix the problem, the BACnet IoT Gateway (http://192.168.100.85/* in Figure 77) must be set as a trusted...
  • Page 76: Appendix C.9 Wi-Fi And Cellular Signal Strength

    BACnet IoT Gateway Start-up Guide Appendix C.9 Wi-Fi and Cellular Signal Strength Wi-Fi Cellular <60dBm – Excellent < 60dBm – Excellent <70dBm – Very good <70dBm – Very good <80dBm – Good <80dBm – Good >80dBm – Weak <90dBm – Weak >90dBm –...
  • Page 77: Appendix C.13 Change Web Server Security Settings After Initial Setup

    BACnet IoT Gateway Start-up Guide Appendix C.13 Change Web Server Security Settings After Initial Setup NOTE: Any changes will require a FieldServer reboot to take effect. • From the FS-GUI page, click Setup in the Navigation panel. Figure 80: FS-GUI Page Page 77 of 86...
  • Page 78: Appendix C.13.1 Change Security Mode

    BACnet IoT Gateway Start-up Guide Appendix C.13.1 Change Security Mode • Click Security in the Navigation panel. Figure 81: FS-GUI Security Setup • Click the Mode desired. 6.2.1 If HTTPS with own trusted TLS certificate is selected, follow instructions in Section •...
  • Page 79: Appendix C.13.2 Edit The Certificate Loaded Onto The Fieldserver

    BACnet IoT Gateway Start-up Guide Appendix C.13.2 Edit the Certificate Loaded onto the FieldServer NOTE: A loaded certificate will only be available if the security mode was previously setup as HTTPS with own trusted TLS certificate. • Click Security in the Navigation panel. Figure 82: FS-GUI Security Setup –...
  • Page 80: Appendix C.14 Change User Management Settings

    BACnet IoT Gateway Start-up Guide Appendix C.14 Change User Management Settings • From the FS-GUI page, click Setup in the Navigation panel. • Click User Management in the navigation panel. NOTE: If the passwords are lost, the unit can be reset to factory settings to reinstate the default unique password on the label.
  • Page 81: Appendix C.14.1.1 Create Users

    BACnet IoT Gateway Start-up Guide Appendix C.14.1.1 Create Users • Click the Create User button. Figure 84: Create User Window • Enter the new User fields: Name, Security Group and Password. User details are hashed and salted NOTE: The password must meet the minimum complexity requirements. An algorithm automatically checks the password entered and notes the level of strength on the top right of the Password text field.
  • Page 82: Appendix C.14.1.2 Edit Users

    BACnet IoT Gateway Start-up Guide Appendix C.14.1.2 Edit Users • Click the pencil icon next to the desired user to open the User Edit window. Figure 85: Setup Users • Once the User Edit window opens, change the User Security Group and Password as needed. Figure 86: Edit User Window •...
  • Page 83: Appendix C.14.1.3 Delete Users

    BACnet IoT Gateway Start-up Guide Appendix C.14.1.3 Delete Users • Click the trash can icon next to the desired user to delete the entry. Figure 87: Setup Users • When the warning message appears, click Confirm. Figure 88: User Delete Warning Page 83 of 86...
  • Page 84: Appendix C.14.2 Change Fieldserver Password

    BACnet IoT Gateway Start-up Guide Appendix C.14.2 Change FieldServer Password • Click the Password tab. Figure 89: FieldServer Password Update via FS-GUI • Change the general login password for the FieldServer as needed. NOTE: The password must meet the minimum complexity requirements. An algorithm automatically checks the password entered and notes the level of strength on the top right of the Password text field.
  • Page 85: Appendix C.15 System Status Button

    BACnet IoT Gateway Start-up Guide Appendix C.15 System Status Button The System Status Button can be found on any page of the web apps. This shows the level of alert/functionality for the customer device. This is an agragate of the Web App page’s resource usage upon the local PC or mobile device, SMC Cloud connectivity and device alert level.
  • Page 86: Appendix D Limited 2 Year Warranty

    BACnet IoT Gateway Start-up Guide APPENDIX D LIMITED 2 YEAR WARRANTY MSA Safety warrants its products to be free from defects in workmanship or material under normal use and service for two years after date of shipment. MSA Safety will repair or replace any equipment found to be defective during the warranty period.

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