Troubleshooting - ATTO Technology ExpressSAS H1208 HBA Installation And Operation Manual

This chapter contains solutions for the most common problems you might encounter. If you need additional assistance, please refer
to the ATTO Technology website or contact an ATTO Technology authorized representative.
General suggestions
Check each cable connection on every device.
Verify all cables are in proper working condition. Loose
or broken cables are often the cause of errors or
problems.
Check that devices are plugged into an AC outlet and
are turned on before you add power to your
computer.
Ensure you have the latest driver for your operating
system and that the driver is installed (refer to
Installation).
Ensure the ExpressSAS adapter is installed properly in
the computer (refer to
If the RAID adapter is not accessible
1. Open the ATTO ConfigTool from the ATTO Utilities which
can be downloaded from the ATTO website. Refer to the
ATTO Utilities Installation and Operation Manual for
additional information.
Logging features are only available if the ATTO
ConfigTool service is installed. We recommend installing the service as
a minimum configuration.
2. If the adapter does not appear in the Device Listing,
make sure it is properly seated in the PCI slot.
Remove power from the PC.
Remove the case.
Check the PCI slot.
Replace the case.
Apply power.

6 Troubleshooting

Driver
Install Hardware).
If it is properly seated and devices are still not accessible,
contact an ATTO Technology authorized representative.
3. Verify the driver is loaded.
4. Click on the adapter name in the Device Listing to view
the Basic Info screen.
5. If the Driver Information section indicates Unknown:
driver not loaded, reinstall the driver (refer to
Installation).
6. If reinstalling the driver does not fix the problem, contact
an ATTO authorized representative.
7. Reset the NVRAM for all channels to defaults and reboot.
If the problem persists, contact an ATTO authorized
representative.
For macOS systems, when calling ATTO Technical
Support, please have a printout of the IOreg listing and output from
the Apple System Profiler available.
illumos
1. Verify the esas4hba driver is loaded with the modinfo
command. If modinfo does not show the driver, refer to
the installation instructions to install and load the driver
in Install Drivers.
2. Check the system log with the command dmesg. The
esas4hba driver creates status messages during
initialization. Make sure all installed cards are properly
detected and initialized.
Advanced users only. Refer to the driver README.txt
included in the downloaded driver package for information on how to
enable debugging information in the esas4hba.conf located in
/kernel/drv. Upon loading, the esas4hba driver displays detailed
debugging information which may help troubleshoot the problem.
Driver