ATTO Technology H308 Troubleshooting Manual
Expresssas troubleshooting guide for windows
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Also See for H308:
- Specification sheet (2 pages) ,
- Interoperability matrix (1 page) ,
- Installation and operation manual (27 pages)
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ATTO ExpressSAS Troubleshooting Guide for Windows
This document describes troubleshooting techniques that can be used to identify
and resolve issues associated with the ATTO ExpressSAS Raid Controller.
Some of these techniques may seem simplistic or overly obvious, but these are
the ones that are commonly overlooked and can take several hours of frustration
to find. It is important to only try one technique at a time. While changing
multiple variables may seem to be a time saver, it usually complicates the
troubleshooting process.
A.) Windows Operating Systems
The computer will not boot past its Power On Self Test when the controller is
installed.
The controller may be improperly seated. Power down the computer and reseat
the controller.
Try putting the controller in a different PCI slot.
Disconnect any SAS/SATA devices from the controller and reboot the computer.
If this resolves the issue, investigate the SAS/SATA cables or SAS/SATA target
devices as described in the section below.
If the computer still does not boot, try installing the controller in a different
computer. If the controller works in the new computer, report this as a possible
interoperability issue between the controller and the computer. If the problem
follows the controller, replace it with a new adapter.
Verify that the latest version of the computer BIOS is installed. Use caution when
updating the computer's BIOS. A mistake could leave the system in an unusable
state.
The ExpressSAS RAID controller is installed in the computer but it does not
appear during the system BIOS scan.
Note: The ATTO Technology banner should appear shortly after booting the
computer.
*****************************************************
*
* Copyright © 2007
*****************************************************
Channel 1 ExpressSAS R380
The controller may be improperly seated. Power down the computer and reseat
the controller.
Try putting the controller in a different PCI slot.
Page 1 of 9
ATTO ExpressSAS™
ATTO Technology, Inc. *
*** Press [Ctrl] [Z] for Setup Utility ****
Atto Technology, Inc.
Version 1.00
*
FW Version 1.00
June 6, 2007
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Summary of Contents for ATTO Technology H308
- Page 1 BIOS. A mistake could leave the system in an unusable state. The ExpressSAS RAID controller is installed in the computer but it does not appear during the system BIOS scan. Note: The ATTO Technology banner should appear shortly after booting the computer. ***************************************************** ATTO ExpressSAS™...
- Page 2 Watch the LED indicators on the SAS/SATA devices before, during, and after startup. Drive lights should also flash at startup as the SAS/SATA bus is scanned. This may give a clue as to the root cause of the issue. Page 2 of 9 Atto Technology, Inc. June 6, 2007...
- Page 3 The system’s BIOS scan recognizes the ExpressSAS RAID controller, but it does not detect any of the connected SAS devices. Note: The ATTO Technology banner should appear shortly after rebooting the computer. If the controller’s BIOS is set to “enabled” or “scan only”, the connected devices, group name, status and RAID level will also be displayed.
- Page 4 Note: When working properly, the ExpressSAS RAID controller will show up in the device manager. Page 4 of 9 from the SAS/SATA bus that appears to be Atto Technology, Inc. June 6, 2007...
- Page 5 If there is an Expander in the Array verify the following: Zoning: Verify the Expander(s) are zoned properly so that the ExpressSAS Raid card and the SAS/SATA drives have access to one Page 5 of 9 Atto Technology, Inc. June 6, 2007...
- Page 6 Intel chip and certain hardware. There are fixes with each new driver and firmware release. If the issue is not resolved, enable the Event logs as described below and contact ATTO Technical Support. Errors are reported while using the ATTO Configuration Tool. Page 6 of 9 Atto Technology, Inc. June 6, 2007...
- Page 7 Windows. The driver records events broken into the following classifications. • FATAL Records various fatal situations within the driver and controller. • Records SAS errors as reported by the controller. Page 7 of 9 Atto Technology, Inc. June 6, 2007...
- Page 8 Follow the tree structure to : \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\\esasraid\P arameters\ATTO • Highlight “EventLogMask”, right-click and select “delete”. NOTE: be careful to only select this key as deleting other keys could harm your computer. ------------------------------------------------------------------------------------------------------------ Page 8 of 9 Atto Technology, Inc. June 6, 2007...
- Page 9 12. How duplicable is the error? Does the error occur sporadically/randomly, or can it be reproduced each and every time? 13. If the system was working previously, what changed about the configuration? Page 9 of 9 Atto Technology, Inc. ANSWERED June 6, 2007...
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