Polycom VVX 350 Quick Reference Manual page 2

Poly VVX 350 IP Phone
Call Waiting
It is possible to make multiple calls, however, only
one active call can be in progress at any time, other
calls are placed on hold.
To make a new call during an active call:
 Press the Hold button
or the Hold soft key
to place the original call on hold
 Tap the New Call soft key.
 Enter the new number to dial
To Merge the two calls:
 Press the More > Join soft keys
Transfer Calls
Consultative and Blind transfer actions can be used
when transferring a call to another party.
Consult Transfer
 Press the Transfer soft key or press the
Transfer button
The caller will be place on hold.
 Dial the party you are transferring the call to
 Announce the call, then press the Transfer soft
key or Transfer button
If the second party refuses the call:
 Press Cancel to go back to first party
Quick Reference Guide - Poly – VVX 350 IP Phone
2
Blind Transfer
 Press the Transfer soft key or press the Transfer
button
 Press the Blind soft key
 Enter the number to dial or select a number from
the Call History list
The call will transfer directly.
Conference
Creating a conference call allows you to initiate a 3-
way conference call from your handset:
Consult Transfer
 While on an active call press the Confrnc soft key
The caller will be placed on hold.
 Enter the number to dial or select a number from
the Call History list
 When the party answers press the More >
Confrnc soft keys to connect all parties
Forward Calls
Forward incoming calls to a different destination:
 Press the Forward soft key
 Choose either Always, No Answer, or Busy
 Enter the forwarding number, and select Enable
If you select No Answer, enter the number of rings
before the call is to be forwarded
To disable call forwarding:
 Press the Forward soft key
 Navigate to the Enabled forwarding option
 Press Disable
Do Not Disturb (DND)
Enable DND when you do not want to receive calls
 Press DND from the home menu or press the DND
soft key
Incoming callers will receive a busy tone.

Press DND again to disable
Contacts
Press the Home button, then select Directories.
Access Enterprise Directory, Call History and add
new contacts here.
To view the Contact Directory:
 Select Directories > Contact Directory
To add a contact to the Contact Directory:
 In the Contact Directory, select Add
 Enter the contact's information and select Save
You can enter a number between 1 and 99 in the
Favorite index field to make a contact a favourite.
Note: Adding a Favourites index will add the contact
to any available line key buttons on the home screen.