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Troubleshooting
The table below lists some of the problems you may experience with your device and possible solutions to those problems.
Problem
when you apply
at the outlet or the
power to the device.
device is unplugged.
The backlights on
the buttons do not
light.
There may be a
turn on.
problem with the
blower.
The device has
is erratic.
been dropped or
the device is in
an area with high
emissions.
The Ramp feature
Your home care
does not work when
provider did not
you press the Ramp
prescribe Ramp
button.
therapy pressure is
already set to the
minimum setting.
much warmer than
be dirty. The device
usual.
may be operating
in direct sunlight or
near a heater.
The Tubing type
feels too high or too
setting may be
low.
incorrect.
20
power cord is connected correctly to the power supply and the power supply
supply.
your home care provider for assistance.
assistance.
provider to see if they will change your prescription.
current pressure setting on the Therapy screen. If the therapy pressure is set to the
setting is >0.
The temperature of the air may vary somewhat based on your room temperature.
it.
2
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