Troubleshooting - PHILIPS Respironics DreamStation CPAP User Manual

Troubleshooting

our device is e uipped ith a sel diagnostic tool call
also allo s you to share ey device settings ith your rovider se er ormance hec
The table below lists some of the problems you may experience with your device and possible solutions to those problems.
Problem
Nothing happens There s no po er
when you apply at the outlet or the
power to the device. device is unplugged.
The backlights on
the buttons do not
light.
The air o does not There may be a
turn on. problem with the
blower.
The device s display The device has
is erratic. been dropped or
mishandled or
the device is in
an area with high
nter erence ( M )
emissions.
The Ramp feature Your home care
does not work when provider did not
you press the Ramp prescribe Ramp
button. or you or your
therapy pressure is
already set to the
minimum setting.
The air o is The air filters may
much warmer than be dirty. The device
usual. may be operating
in direct sunlight or
near a heater.
The air o pressure The Tubing type
feels too high or too setting may be
low. incorrect.
20
hy t Happened
you are using
plugged in Ma e sure there is po er availa le at the outlet Ma e sure the
power cord is connected correctly to the power supply and the power supply
cord is securely connected to the device s po er inlet
occur contact your home care provider
to your provider so they can determine i the pro lem is ith the device or po er
supply.
you are using
ca le connections are secure
or replaced
instructions supplied ith your
pro lem still occurs contact your home care provider
Ma e sure the device is po ered correctly Ma e sure the Home screen appears on
the user inter ace ress the Therapy utton on top o the device to start air o
the air o does not turn on there may e a pro lem ith your device
your home care provider for assistance.
nplug the device
the device to an area ith lo er M emissions (a ay rom electronic e uipment
such as cellular phones cordless phones computers T s electronic games hair
dryers etc )
assistance.
lectromagnetic
amp has not een prescri ed or you discuss this eature ith your home care
provider to see if they will change your prescription.
your provider has ena led amp ut the eature still does not or chec the
current pressure setting on the Therapy screen. If the therapy pressure is set to the
minimum setting (
therapy pressure the amp eature ill not or Ma e sure that the ramp time
setting is >0.
lean or replace the air filters
The temperature of the air may vary somewhat based on your room temperature.
Ma e sure that the device is properly ventilated
edding or curtains that could loc the o o air around the device Ma e sure
the device is a ay rom direct sunlight and heating e uipment
using the humidifier ith the device chec the humidifier settings
humidifier instructions to ma e sure the humidifier is or ing properly
the pro lem continues contact your home care provider
Ma e sure the Tu ing type setting (
( hilips espironics
you are using the Heated Tu ing this setting ill e
it.
er ormance hec This tool can evaluate your device or certain errors t
po er chec the outlet and veri y that the device is properly
po er ma e sure your
hec your attery t may need recharged
the pro lem persists chec the
eapply po er to the device
the pro lem still occurs contact your home care provider or
cm H O) or the amp starting pressure is the same as the
2
or mm tu ing)
hen directed y your provider
hat To o
the pro lem continues to
eturn oth the device and po er supply
po er cord and attery adaptor
cord s use ollo ing the
cord The use may need to e replaced
the pro lem continues relocate
eep the device a ay rom
or ) matches the tu ing that you are using
H and you cannot change
the
ontact
e er to the
User Manual