Dell Vostro 5401 Service Manual
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Dell Vostro 5401 Service Manual

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Vostro 5401
Service Manual
Regulatory Model: P130G
Regulatory Type: P130G001
August 2020
Rev. A02

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Summary of Contents for Dell Vostro 5401

  • Page 1 Vostro 5401 Service Manual Regulatory Model: P130G Regulatory Type: P130G001 August 2020 Rev. A02...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer....................7 Safety instructions................................7 Before working inside your computer........................7 Safety precautions................................ 8 Electrostatic discharge—ESD protection........................8 ESD field service kit ..............................9 After working inside your computer........................10 Chapter 2: Major components of your system................11 Chapter 3: Disassembly and reassembly..................13 Recommended tools................................13 Screw list....................................13...
  • Page 4 Speakers....................................40 Removing the speakers (in 3-cell battery configuration)..................40 Installing the speakers (in 3-cell battery configuration)..................41 Removing the speakers (in 4-cell battery configuration).................. 42 Installing the speakers (in 4-cell battery configuration)..................43 System fan..................................45 Removing the system fan - UMA..........................45 Installing the system fan - UMA..........................
  • Page 5 System logs................................. 109 Updating the BIOS in Windows ...........................109 Updating BIOS on systems with BitLocker enabled...................110 Updating the Dell BIOS in Linux and Ubuntu environments................110 Flashing the BIOS from the F12 One-Time boot menu..................110 System and setup password............................113 Assigning a system setup password........................113 Deleting or changing an existing system setup password................
  • Page 6 Flashing the BIOS................................120 Flashing BIOS (USB key)............................... 120 Backup media and recovery options........................... 120 WiFi power cycle................................121 Releasing Ethernet (RJ-45) cable..........................121 Chapter 7: Getting help......................122 Contacting Dell................................. 122 Contents...

  • Page 7: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 9: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 10: After Working Inside Your Computer

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 11: Chapter 2: Major Components Of Your System

    Major components of your system 1. Base cover 2. Battery 3. DC-in port 4. Heat sink 5. Memory module 6. Solid-state drive shield 7. M.2 2230 SSD 8. Speaker 9. System board 10. Touchpad 11. Palm-rest and keyboard assembly 12. Display assembly 13.
  • Page 12 18. M.2 2280 SSD NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 13: Chapter 3: Disassembly And Reassembly

    Disassembly and reassembly Topics: • Recommended tools • Screw list • Base cover • Battery • WLAN card • Memory modules • Solid-state drive • Speakers • System fan • Heat sink • Coin-cell battery • I/O board • Power button with fingerprint reader (optional) •...
  • Page 14 Table 1. Screw list (continued) Component Screw type Quantity Screw image Battery M2x3 WLAN M2x3 Solid-state drive -1 M2x3 Solid-state drive - 2 M2x3 Solid-state drive -2 support M1.6x2 bracket System fan M2x2 Heat sink - UMA M2x5.35 - captive Heat sink - discrete M2x5.35 - captive Hinge screws...

  • Page 15: Base Cover

    Base cover Removing the base cover Prerequisites Follow the procedure in before working inside your computer. About this task The figure indicates the location of the base cover and provides a visual representation of the removal procedure. Disassembly and reassembly...

  • Page 16: Installing The Base Cover

    Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2x8.8) that secure the base cover to the palm-rest and keyboard assembly. 3. Pry open the base cover starting from the recess at the hinge area and work your way around and follow the "guidance line" indicated in the image to remove the base cover.
  • Page 17 Disassembly and reassembly...

  • Page 18: Battery

    Steps 1. Place the base cover on the palm-rest and keyboard assembly, and snap the base cover into place. 2. Tighten the two captive screws (M2x8.8) that secure the base cover to the palm-rest and keyboard assembly. 3. Replace the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps Follow the procedure in after working inside your...

  • Page 19: Removing The 3-Cell Battery - Uma/Discrete

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 20: Installing The 3-Cell Battery - Uma/Discrete

    3. Lift the battery off the palm-rest and keyboard assembly. Installing the 3-cell battery - UMA/discrete Prerequisites NOTE: The battery type in your computer varies depending on the configuration ordered. If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the 3-cell battery in an UMA configuration and provides a visual representation of the installation procedure.

  • Page 21: Removing The 4-Cell Battery - Uma/Discrete

    Removing the 4-cell battery - UMA/discrete Prerequisites NOTE: The battery type in your computer varies depending on the configuration ordered. 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. About this task The figure indicates the location of the battery in a discrete configuration and provides a visual representation of the removal procedure.

  • Page 22: Wlan Card

    About this task The figure indicates the location of the battery in a discrete configuration and provides a visual representation of the installation procedure. Steps 1. Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.

  • Page 23: Installing The Wlan Card - Uma

    Steps 1. Remove the single screw (M2x3) that secures the WLAN card bracket to the WLAN card. 2. Remove the WLAN card bracket from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN card slot. Installing the WLAN card - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 24: Removing The Wlan Card - Discrete

    Steps 1. Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot. 2. Connect the antenna cables to the WLAN card. 3. Align and place the WLAN card bracket on the WLAN card. 4.

  • Page 25: Installing The Wlan Card - Discrete

    Steps 1. Remove the single screw (M2x3) that secures the WLAN card bracket to the WLAN card. 2. Remove the WLAN card bracket from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN card slot. Installing the WLAN card - discrete Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 26: Memory Modules

    Steps 1. Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot. 2. Connect the antenna cables to the WLAN card. 3. Align and place the WLAN card bracket on the WLAN card. 4.

  • Page 27: Installing The Memory Modules - Uma

    About this task The figure indicates the location of the memory module and provides a visual representation of the removal procedure. Steps 1. Lift the mylar covering the memory module. 2. Using your finger tips gently pry the retention clips away from the memory module until the memory module pops up. 3.

  • Page 28: Removing The Memory Modules - Discrete

    Steps 1. Lift the mylar, and align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 29: Installing The Memory Modules - Discrete

    About this task The figure indicates the location of the memory module and provides a visual representation of the removal procedure. Steps 1. Lift the mylar covering the memory module. 2. Using your finger tips gently pry the retention clips away from the memory module until the memory module pops up. 3.
  • Page 30 Steps 1. Lift the mylar, and align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 31: Solid-State Drive

    Solid-state drive Removing the M.2 2280 solid-state drive - UMA Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery. About this task The figure indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure.

  • Page 32: Removing The M.2 2230 Solid-State Drive - Uma

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the palm-rest and keyboard assembly. Next steps 1. Connect the battery. 2. Install the base cover.

  • Page 33: Installing The M.2 2230 Solid-State Drive - Uma

    Steps 1. Remove the single screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and remove the solid-state drive module from the solid-state drive slot on the system board. Installing the M.2 2230 solid-state drive - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 34: Removing The M.2 2280 Solid-State Drive - Ssd-1 - Discrete

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2230 solid-state drive. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the palm-rest and keyboard assembly. Next steps 1. Connect the battery. 2. Install the base cover.

  • Page 35: Removing The M.2 2230 Solid-State Drive - Ssd-1 - Discrete

    About this task NOTE: Slot one supports both M.2 2230 and M.2 2280 SSD. The figure indicates the location of the solid-state drive in slot 1 and provides a visual representation of the alignment procedure to accommodate the M.2 2280 solid-state drive. Steps 1.

  • Page 36: Installing The M.2 2230 Solid-State Drive - Ssd-1 - Discrete

    Steps 1. Remove the single screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and remove the solid-state drive module from the solid-state drive slot on the system board. Installing the M.2 2230 solid-state drive - SSD-1 - discrete Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 37: Replacing The Ssd-1 Support Bracket

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2230 solid-state drive. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the palm-rest and keyboard assembly. Next steps 1. Connect the battery. 2. Install the base cover.

  • Page 38: Removing The M.2 2280 Solid-State Drive - Ssd-2 - Discrete

    Steps 1. Slide and remove the SSD support bracket from the support bracket slot. 2. Depending on the type of solid-state drive (M.2 2230/ M.2 2280), align and insert the SSD support bracket into the support bracket slot. 3. Install the solid-state drive. Removing the M.2 2280 solid-state drive - SSD-2 - discrete Prerequisites 1.

  • Page 39: Installing The M.2 2280 Solid-State Drive - Ssd-2 - Discrete

    Steps 1. Remove the single screw (M1.6x2) that secures the solid-state drive module support bracket to the palm-rest and keyboard assembly. 2. Lift and remove the solid-state drive support bracket from the solid-state drive slot. 3. Remove the single screw (M2x3) that secures the solid-state drive module to the palm-rest and keyboard assembly. 4.

  • Page 40: Speakers

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive. 2. Replace the single screw (M2x3) that secures the solid-state drive module to the palm-rest and keyboard assembly. 3. Place the solid-state drive module bracket. 4. Replace the single (M1.6x2) screw to secure the solid-state drive bracket to the palm-rest and keyboard assembly. Next steps 1.

  • Page 41: Installing The Speakers (In 3-Cell Battery Configuration)

    Steps 1. Locate the speakers on your computer. 2. Disconnect the speaker cable from the connector on the system board. 3. Peel the adhesive tape that secures the speaker cable. 4. Unroute the speaker cables from the retention clips on the computer. 5.

  • Page 42: Removing The Speakers (In 4-Cell Battery Configuration)

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. Next steps 1.

  • Page 43: Installing The Speakers (In 4-Cell Battery Configuration)

    About this task The figure indicates the location of the speakers in a system configuration with 4-cell battery and provides a visual representation of the removal procedure. Steps 1. Locate the speakers on your computer. 2. Disconnect the speaker cable from the connector on the system board. 3.
  • Page 44 About this task The figure indicates the location of the speakers in a system configuration with 4-cell battery and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. 2.

  • Page 45: System Fan

    System fan Removing the system fan - UMA Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The figure indicates the location of the system fan and provides a visual representation of the removal procedure. Steps 1.

  • Page 46: Installing The System Fan - Uma

    5. Slide and lift the system fan off the palm-rest and keyboard assembly. Installing the system fan - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the system fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 47: Removing The System Fan - Discrete

    Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in after working inside your computer. Removing the system fan - discrete Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover.

  • Page 48: Installing The System Fan - Discrete

    3. Peel the adhesive tape, and unroute the I/O cable. 4. Remove the two (M2x2) screws that secure the system fan to the palm-rest and keyboard assembly. 5. Slide and lift the system fan off the palm-rest and keyboard assembly. Installing the system fan - discrete Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 49: Heat Sink

    6. Place the mylar cover back. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in after working inside your computer. Heat sink Removing the heat sink - UMA NOTE: The heat sink type in your computer varies depending on the configuration ordered. Prerequisites 1.

  • Page 50: Installing The Heat Sink - Uma

    Installing the heat sink - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the heat sink and provides a visual representation of the installation procedure. Steps 1.

  • Page 51: Installing The Heat Sink - Discrete

    About this task The figure indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps 1. In sequential order (as indicated on the heat sink), loosen the seven captive screws that secure the heat sink to the system board.

  • Page 52: Coin-Cell Battery

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the seven captive screws that secure the heat sink to the system board.

  • Page 53: Installing The Coin-Cell Battery - Uma

    Steps 1. Disconnect the coin-cell battery cable from the I/O board. 2. Peel the coin-cell battery off the palm-rest and keyboard assembly. Installing the coin-cell battery - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 54: Removing The Coin-Cell Battery - Discrete

    Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable as illustrated and connect it to the I/O board. Next steps 1. Install the battery. 2. Install the base cover.

  • Page 55: I/O Board

    About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable as illustrated and connect it to the I/O board. Next steps 1.

  • Page 56: Installing The I/O Board - Uma

    Steps 1. Locate the I/O board on your computer. 2. Lift the mylar cover. 3. Peel the adhesive tape to unroute the I/O cable. 4. Open the latch, and disconnect the I/O-board cable from the I/O board. 5. Remove the two screws (M2.5x4) and (M2x3) that secure the left display hinge to the computer. 6.
  • Page 57 Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 4.

  • Page 58: Removing The I/O Board - Discrete

    Removing the I/O board - discrete Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the system fan. 5. Remove the coin-cell battery. About this task The figure indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1.

  • Page 59: Installing The I/O Board - Discrete

    8. Remove the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 9. Lift the I/O board off the palm-rest and keyboard assembly. Installing the I/O board - discrete Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the I/O board and provides a visual representation of the installation procedure.

  • Page 60: Power Button With Fingerprint Reader (Optional)

    8. Place the mylar cover back. Next steps 1. Install the coin-cell battery. 2. Install the system fan. 3. Install the battery. 4. Install the base cover. 5. Follow the procedure in after working inside your computer. Power button with fingerprint reader (optional) Removing the power button and optional fingerprint reader - UMA Prerequisites 1.

  • Page 61: Installing The Power Button With Finger Reader - Uma

    4. Remove the two screws (M2x2.5) that secure the power button with optional fingerprint reader to the palm-rest and keyboard assembly. 5. Lift the power button with optional fingerprint reader, along with the fingerprint reader cable, off the palm-rest and keyboard assembly.

  • Page 62: Removing The Power Button And Optional Fingerprint Reader - Discrete

    Removing the power button and optional fingerprint reader - discrete Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the system fan. 5. Remove the M.2 2280 SSD M.2 2230 SSD.

  • Page 63: Dc-In Port

    About this task The figure indicates the location of the power button with fingerprint reader and provides a visual representation of the installation procedure. Steps 1. Using the alignment post, place the power button with fingerprint reader on the palm-rest and keyboard assembly. 2.

  • Page 64: Installing The Dc-In Port - Uma

    About this task The figure indicates the location of the DC-in and provides a visual representation of the removal procedure. Steps 1. Locate the DC-in port on your computer. 2. Remove the two (M2.5x4) screws, and lift the metal hinge. 3.

  • Page 65: Removing The Dc-In Port - Discrete

    Steps 1. Place the DC-in port on the palm-rest and keyboard assembly. 2. Replace the single screw (M2x3) on the DC-in port using bracket. 3. Connect the DC-in cable to the system board. 4. Adhere the transparent sticker. 5. Lower the metal hinge. 6.

  • Page 66: Installing The Dc-In Port - Discrete

    About this task The figure indicates the location of the DC-in and provides a visual representation of the removal procedure. Steps 1. Locate the DC-in port on your computer. 2. Remove the two (M2.5x4) screws, and lift the metal hinge. 3.

  • Page 67: Touchpad

    Steps 1. Place the DC-in port on the palm-rest and keyboard assembly. 2. Replace the single screw (M2x3) on the DC-in port using bracket. 3. Connect the DC-in cable to the system board. 4. Adhere the transparent sticker. 5. Lower the metal hinge. 6.
  • Page 68 3. Remove the battery. 4. Remove the speakers. About this task The figure indicates the location of the touchpad and provides a visual representation of the removal procedure. Steps 1. Peel adhesive tape, and unroute the speaker cable. 2. Remove the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 3.

  • Page 69: Installing The Touchpad - Uma

    Installing the touchpad - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the component and provides a visual representation of the installation procedure. Steps 1.

  • Page 70: Removing The Touchpad - Discrete

    2. Install the battery. 3. Install the base cover. 4. Follow the procedure in after working inside your computer. Removing the touchpad - discrete Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3.

  • Page 71: Installing The Touchpad - Discrete

    3. Lift the touchpad bracket off the palm-rest and keyboard assembly. 4. Open the latch, and disconnect the touchpad cable from the system board. 5. Remove the adhesive tape from the touchpad bracket. 6. Remove the two (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 7.

  • Page 72: Display Assembly

    4. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly. 5. Replace the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 6. Lower the latch on the touchpad cable once it is connected to the connector on the system board. Next steps 1.
  • Page 73 Steps 1. Locate the display cable and display hinges on your computer. 2. Remove the transparent sticker covering the display cable to the system board. 3. Peel the tape that secures the display cable to the system board. 4. Open the latch, and disconnect the display cable from the system board. Disassembly and reassembly...

  • Page 74: Installing The Display Assembly - Uma

    5. Remove the two screws (M2.5x4) and (M2x3) that secure the left-display hinge to the system board. 6. Remove the two screws (M2.5x4) that secure the right-display hinge to the system board. 7. Open the display hinges at an angle of 90 degrees. 8.

  • Page 75: Removing The Display Assembly - Discrete

    Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the palm-rest and keyboard assembly on the display assembly. 3. Using the alignment posts, close the display hinges. 4. Replace the two screws (M2.5x4) and (M2x3) that secure the left-display hinge to the system board. 5.
  • Page 76 Disassembly and reassembly...
  • Page 77 Disassembly and reassembly...

  • Page 78: Installing The Display Assembly - Discrete

    Steps 1. Locate the display cable and display hinges on your computer. 2. Remove the transparent sticker covering the display cable to the system board. 3. Peel the tape that secures the display cable to the system board. 4. Open the latch, and disconnect the display cable from the system board. 5.
  • Page 79 Disassembly and reassembly...

  • Page 80: System Board

    Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the palm-rest and keyboard assembly on the display assembly. 3. Using the alignment posts, close the display hinges. 4. Replace the two screws (M2.5x4) and (M2x3) that secure the left-display hinge to the system board. 5.
  • Page 81 5. Remove the M.2 2280 solid-state drive. 6. Remove the M.2 2230 solid-state drive. 7. Remove the WLAN card. 8. Remove the system fan. 9. Remove the heat sink. 10. Remove the memory module. 11. Remove the display assembly. About this task The figure indicates the location of the system board and provides a visual representation of the removal procedure.

  • Page 82: Installing The System Board - Uma

    Steps 1. Remove two screws (M2.5x4), and lift the left hinge. 2. Remove the transparent sticker covering the display cable to the system board. 3. Open the latch, and disconnect the display cable from the system board. 4. Remove the transparent sticker covering the DC-in port cable to the system board. 5.
  • Page 83 Disassembly and reassembly...
  • Page 84 Steps 1. Slide the ports on the system board into the slots on the palm-rest and keyboard assembly and align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the system board to the palm-rest and keyboard assembly. 3.

  • Page 85: Removing The System Board - Discrete

    Next steps 1. Install the display assembly. 2. Install the memory module. 3. Install the heat sink UMA (based on configuration). 4. Install the system fan. 5. Install the WLAN card. 6. Install the M.2 2230 solid-state drive. 7. Install the M.2 2280 solid-state drive.
  • Page 86 Disassembly and reassembly...

  • Page 87: Installing The System Board - Discrete

    Steps 1. Remove two screws (M2.5x4), and lift the left hinge. 2. Remove the transparent sticker covering the display cable to the system board. 3. Open the latch, and disconnect the display cable from the system board. 4. Remove the transparent sticker covering the DC-in port cable to the system board. 5.
  • Page 88 Disassembly and reassembly...
  • Page 89 Steps 1. Slide the ports on the system board into the slots on the palm-rest and keyboard assembly and align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the system board to the palm-rest and keyboard assembly. 3.

  • Page 90: Palm-Rest And Keyboard Assembly

    Next steps 1. Install the display assembly. 2. Install the memory module. 3. Install the heat sink - discrete (based on configuration). 4. Install the system fan. 5. Install the WLAN card. 6. Install the M.2 2230 solid-state drive. 7. Install the M.2 2280 solid-state drive.

  • Page 91: Installing The Palm-Rest And Keyboard Assembly - Uma

    Steps After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.

  • Page 92: Removing The Palm-Rest And Keyboard Assembly - Discrete

    Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. 2. Install the touchpad. 3. Install the DC-in port. 4. Install the power button with fingerprint reader. 5. Install the coin-cell battery. 6.

  • Page 93: Installing The Palm-Rest And Keyboard Assembly - Discrete

    8. Remove the system fan. 9. Remove the heat sink discrete. 10. Remove the speaker (3-cell battery configuration 4-cell battery configuration). 11. Remove the coin-cell battery. 12. Remove the board. 13. Remove the power button with fingerprint reader. 14. Remove the DC-in port.
  • Page 94 Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. 2. Install the touchpad. 3. Install the DC-in port. 4. Install the power button with fingerprint reader. 5. Install the board. 6. Install the coin-cell battery.

  • Page 95: Chapter 4: Software

    Downloading Windows drivers Steps 1. Turn on the notebook. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your notebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

  • Page 96: Chapter 5: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 97: Boot Sequence

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 98: Boot Configuration

    Table 2. Overview Option Description ○ Signed Firmware Update ● Battery ○ Primary ○ Battery Level ○ Battery State ○ Health ○ AC Adapter ● Processor Information ○ Processor Type ○ Maximum Clock Speed ○ Minimum Clock Speed ○ Current Clock Speed ○...

  • Page 99: Integrated Devices

    Table 3. Boot configuration (continued) Option Description ● Onboard NIC (IPV4) ● Onboard NIC (IPV6) NOTE: Legacy Boot mode is not supported on this platform. Secure Boot Secure Boot helps ensure your system boots using only validated boot software. Enable Secure Boot—By default, this option is disabled. NOTE: The system has to be in UEFI boot mode to enable Enable Secure Boot.

  • Page 100: Storage

    Table 4. Integrated device options (continued) Option Description ● Enable USB Boot Support ● Enable External USB Port By default, all the options are enabled. Storage Table 5. Storage options Option Description SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller.

  • Page 101: Connection Options

    Connection options Table 7. Connection Option Description Integrated NIC Integrated NIC controls the onboard LAN controller. It allows pre-OS and early operating system networking features to use any enabled NICs when UEFI networking protocols are installed and available. The options are: ●...

  • Page 102: Security

    Support By default, the option Enable USB Wake Support is disabled. Wake on Dell Allows you to connect a Dell USB-C Dock to wake the system from USB-C Dock standby mode. By default, the option Wake on Dell USB-C Dock is enabled.

  • Page 103: Password

    Table 9. Security (continued) Option Description ● Attestation Enable—This option is enabled by default. ● Key Storage Enable—This option is enabled by default. ● SHA-256—This option is enabled by default. ● Clear ● TPM State—This option is enabled by default. Intel Software Guard Provides a secure environment for running code or storing sensitive information in the context of Extensions...
  • Page 104 Table 10. Security (continued) Option Description NOTE: Deleting the admin password deletes the system password (if set). The admin password can also be used to delete hard drive password. For this reason, you cannot set an admin password if a system password or hard drive password is set. Hence, an admin password has to be set first if the admin password has to be used with system password and/or hard drive password.

  • Page 105: Update And Recovery

    BIOSConnect - By default, this option is enabled. Dell Auto OS Recovery The Auto OS Recovery threshold setup options control the automatic flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery Tool. The options are: ● Off ● 1 ●...

  • Page 106: Keyboard

    Table 12. System management (continued) Option Description ● Disabled - This option is enabled by default. ● Every Day ● Weekdays ● Select Days Keyboard Table 13. Keyboard Option Description Numlock Enable Allows you to enable or disable Numlock function when the system boots. Enable Numlock This option is enabled by default.

  • Page 107: Pre-Boot Behavior

    Table 13. Keyboard (continued) Option Description ● 10 seconds - This option is enabled by default. ● 15 seconds ● 30 seconds ● 1 minute ● 5 minutes ● 15 minutes ● Never NOTE: If Never is selected, the backlight stays on always when the system is running on battery power.

  • Page 108: Virtualization Support

    Virtualization support Table 15. Virtualization Support Option Description Intel Virtualization This option specifies whether the system can run on a Virtual Machine Monitor (VMM). By Technology default, the Enable Intel Virtualization Technology (VT) option is enabled. VT for Direct I/O This option specifies whether the system can perform Virtualization technology for direct I/O;...

  • Page 109: System Logs

    Windows. Steps 1. Restart the computer. 2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen. 3. If you are unable to detect or find the Service Tag, click Choose from all products.

  • Page 110: Updating Bios On Systems With Bitlocker Enabled

    Time boot menu on the system. Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 111 The Flash BIOS opens. 4. Click Flash from file. 5. Select external USB device. System setup...
  • Page 112 6. Once the file is selected, double-click the flash target file and click Submit. 7. Click Update BIOS for the system to reboot and flash the BIOS. System setup...

  • Page 113: System And Setup Password

    8. Once complete, the system reboots and the BIOS update process is completed. System and setup password Table 18. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 114: Deleting Or Changing An Existing System Setup Password

    2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ● A password can have up to 32 characters. ● The password can contain the numbers 0 through 9. ●...

  • Page 115: Chapter 6: Troubleshooting

    Troubleshooting Topics: • Built-in self-test (BIST) • System board built-in self-test (M-BIST) • Display panel power rail built-in self-test (L-BIST) • Display panel built-in self-test (LCD-BIST) • Outcome • SupportAssist diagnostics • Running the SupportAssist diagnostics • System diagnostic lights •...

  • Page 116: System Board Built-In Self-Test (M-Bist)

    System board built-in self-test (M-BIST) About this task Steps 1. Press and hold both the M key and the power button to initiate M-BIST. 2. The battery-status light illuminates in amber when there is a system board failure. 3. Replace the system board to fix the issue. NOTE: The battery status LED does not illuminate if the system board is functioning properly.

  • Page 117: Display Panel Power Rail Built-In Self-Test (L-Bist)

    Display panel power rail built-in self-test (L-BIST) About this task Next steps L-BIST (LCD Power Rail Test) is an enhancement to the single LED error code diagnostics and is automatically initiated during POST. L-BIST isolates if the LCD is receiving power from the system board. L-BIST checks if the system board is supplying power to the LCD by performing an LCD Power Rail test.

  • Page 118: Outcome

    Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow in the lower-right corner to go to the page listing.
  • Page 119 Amber — Computer is running on battery and the battery has less than 5 percent charge. ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more than 5 percent charge. ●...

  • Page 120: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 121: Wifi Power Cycle

    WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

  • Page 122: Chapter 7: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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