Confirming Your Firewall Permissions
STEP 9
Confirm your firewall is configured to allow FTP, SFTP, or HTTPS traffic with your IT department
If your IT department states SFTP must be used proceed to STEP 10 .
If your firewall configuration has been changed to allow for FTP traffic perform Step 8 again.
If your firewall is configured to allow for FTP traffic and your ProFusion iS is not able to
successfully connect, please have your IT department contact Moodmedia (see "Contacting
Mood").
Note: HTTPS protocol requires the update server address to use the URL form:
fm-wdav-01.moodmedia.com
STEP 10
Setting Protocol to SFTP on the ProFusion iS
• Press the * button to access the Control Panel menu system
• Press the NAVIGATION DOWN button until the current line indicator (>) is on Network Control,
then press * button
• Press the NAVIGATION DOWN button until the current line indicator (>) is on Set Configuration,
then press * button (if option is locked see "Contacting Mood")
STEP 11 Setting Protocol to HTTPS on the ProFusion iS
• Press the NAVIGATION DOWN button until the current line indicator (>) is on Set Protocol, then
press * button
• Press the NAVIGATION UP/DOWN button until the current line indicator (>) is on desired protocol
then press * button
If your firewall configuration has been changed to allow for HTTPS traffic perform Step 8 again.
If your firewall is configured to allow for HTTPS traffic and your ProFusion iS is not able to successfully connect,
please have your IT department contact Mood Media (see "Contact Mood").
•
Press the * button to access the Control Panel menu system
•
Press the NAVIGATION DOWN button until the current line indicator (>) is on Network Control,
then press * button
•
Press the NAVIGATION DOWN button until the current line indicator (>) is on Set
Configuration, then press * button (if option is locked see "Contacting Mood")
•
Press the NAVIGATION DOWN button until the current line indicator (>) is on Set Protocol, then
press * button
•
Press the NAVIGATION UP/DOWN button until the current line indicator (>) is on desired
protocol, then press * button
If your firewall configuration has been changed to allow for SFTP traffic perform Step 8 again.
If your firewall is configured to allow for SFTP traffic and your ProFusion iS is not able to successfully
connect, please have your IT department contact Mood Media (see "Contact Mood").
4
PROFUSION iS BASIC CONNECTIVITY TROUBLESHOOTING
MOOD: