Troubleshooting Guide - Shark NP317W Manual

TROUBLE-SHOOTING GUIDE
Customer Service: 800-798-7398
Vacuum is not picking up dirt. No suction or light suction.
• Check Filters to see if they need cleaning. Follow instructions for rinsing and drying the Filters before re-
inserting back into the Vacuum. (See "Maintenance" sections for instructions.)
• Dust Cup may be full; empty Dust Cup.
• Check Hose, Hose connections and accessories for blockages; clear blockages if required.
• If Dust Cup is empty, and attachment inlets are clear, check for other blockages. (See "Checking for Blockages"
for instructions.)
Vacuum turns off on its own.
• This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum
overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to
restart the motor thermostat:
1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters.
4. Check for blockages in hose, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Restart the unit on.
Note: If vacuum still does not start, contact Customer Service at: 1-800-798-7398.
NOTE: This appliance has no serviceable parts. Please contact Customer Service at 1-800-798-7398.
8 TOLL FREE: 1-800-798-7398