Instant Pot DUO PLUS Series User Manual page 43

Troubleshooting
Problem
Steam gushes from the
steam release valve when
the quick release switch
is in the Seal position.
Error code appears
on the display and the
multicooker beeps
continuously.
Error code appears on the
display and the cooker
beeps continuously.
Any other servicing must be performed by an authorized representative.
Possible reason
Not enough liquid in the inner pot.
Pressure sensor control failure.
Steam release valve is not seated
properly.
C1
C2
C6 Faulty sensor.
C6H
C6L
Temperature is too high
because the inner pot is not
placed in the multicooker
base.
C5
Temperature is too high.
Heat element has failed.
C7 or Not enough liquid.
NoPr
Quick release switch
is in the Vent position.
Lid is not in the correct
Lid position for the selected
program.
High temperature detected
at bottom of inner pot; the
Food
multicooker automatically
burn
reduces the temperature
to avoid overheating.
Pressure has accumulated
PrSE during a non-pressure
cooking program.
Try this
Add thin, water-based liquid to the inner pot
according to its size.
6 Qt: 1 ½ cups (375 mL / ~12 oz)
8 Qt: 2 cups (500 mL / ~16 oz)
Contact Customer Care.
Move the steam release switch to Vent then
back to the Seal position.
Contact Customer Care.
Press Cancel and wait for heating element to
cool; make sure there are no foreign objects
in multicooker base; insert or reposition
inner pot in multicooker base and re-enter
commands.
Check for scorching on bottom of inner pot.
Add thin, water-based liquid to the inner pot
according to its size.
6 Qt: 1 ½ cups (375 mL / ~12 oz)
8 Qt: 2 cups (500 mL / ~16 oz)
Contact Customer Care.
Add thin, water-based liquid to the inner pot
according to its size.
6 Qt: 1 ½ cups (375 mL / ~12 oz)
8 Qt: 2 cups (500 mL / ~16 oz)
Move the quick release switch to the Seal
position.
Open and close the lid.
Do not use a lid when using Sauté.
Starch deposits at the bottom of the inner
pot may have blocked heat dissipation.
Turn the multicooker off, release pressure
according to the recipe, and inspect the
bottom of the inner pot.
Move the quick release switch to the
Vent position.
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