Warranty; Manufacturer; Customer Support - RAYLASE SUPERSCAN II-10 Manual

Basic information
2.4

Warranty

The rights of the customer in respect of any defects in quality or deficiencies in title are gov-
erned by the general conditions of business of RAYLASE AG. These conditions are available
for review on our website.
Before returning the product, please request an authorization number from RAYLASE. Pack
the product in the original packaging or in packaging that provides equivalent protection for
shipping.
RAYLASE shall not be obliged to repair defects under the following circumstances:
 If persons not authorized by RAYLASE have attempted to repair the product.
 If persons not authorized by RAYLASE have modified the product.
 If the product has been used improperly.
 If the product has been connected to incompatible devices.
 If the product has been damaged because of inadmissible high laser power or focusing the
laser on optical areas.
 If the product has been damaged because of unqualified cleaning of the optical areas.
 If the warranty period is expired.
Note: No implicit guarantee or warranty of suitability for specific purposes has been made.
RAYLASE is not responsible for damages arising from use of the product. Individual assem-
blies or other assemblies manufactured by RAYLASE may be subject to separate warranty
conditions. Refer to the corresponding manuals for further information.
2.5

Manufacturer

RAYLASE AG
Argelsrieder Feld 2+4
82234 Wessling
Germany
Tel.: +49 (0) 81 53 - 88 98 - 0
Fax: +49 (0) 81 53 - 88 98 - 10
http://www.raylase.de
E-mail: info@raylase.de
2.6

Customer support

The RAYLASE support services are available for your problems either in respect to the deflec-
tion unit or this manual. Before calling for support, please make sure you refer to any
appropriate sections in the manuals on the supplied CD that may answer your questions.
If you need further assistance call RAYLASE customer service department, Monday through
Friday between 8 A.M. and 5 P.M. (Middle European Time).
The customer service personnel will be able to give you direct assistance and answers to your
questions.
Germany (Wessling)
+49 (0) 81 53 - 88 98 – 0
E-Mail: support@raylase.de
... ask for the customer service department
MN051_v1.0.5 2-Axis Laser Beam Deflection Units
Chapter 2
9