Automatic Diagnostic Tools; Phasersmart Technical Support; Printingscout Alerts - Xerox Phaser 5550 User Manual

Automatic Diagnostic Tools

This topic includes:
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PhaserSMART Technical Support

PrintingScout Alerts

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Xerox provides several automatic diagnostic tools to help you produce and maintain print
quality.
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, Internet-based support system. Use your
default web browser to send diagnostic information from your printer to our web site for
analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,
and proposes a solution. If the problem is not resolved with the solution, PhaserSMART
Technical Support assists you in opening a Service Request with Xerox Customer Support.
To access PhaserSMART Technical Support:
1.
Go to www.phaserSMART.com.
2.
Enter your printer's IP address in the browser address window.
If you have other questions or problems, click the appropriate PhaserSMART Technical
Support topic to continue.
PrintingScout Alerts
PrintingScout is a tool that is installed with your Windows printer driver. It automatically
checks the printer status when you send a print job. If the printer is unable to print your job,
PrintingScout automatically displays a message on your computer screen to let you know that
the printer needs attention. The message also explains how to fix the problem.
Note: PrintingScout is available from the Windows printer driver for printer connected to the
network via TCP/IP.
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Phaser® 5550 Printer
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Automatic Diagnostic Tools