Related Manuals for Xerox DOCUSP 50.XX
Summary of Contents for Xerox DOCUSP 50.XX
- Page 1 User Guide 701P44134 June 2005 Xerox Document Services Platform Series DocuSP Remote Services Versions 50.xx...
- Page 2 Printed in the United States of America. XEROX® and all Xerox product names mentioned in this publication are trademarks of XEROX CORPORATION. One or more of the fonts listed within this document may be a registered trademark of Morisawa &...
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Page 3: Table Of Contents
Accept a Xerox request to enable desktop sharing ....... . . - Page 4 Ta b le of c o nt e nts 9 How are software updates delivered? Types of software updates ............27 User Guide...
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Page 5: What Is Docusp Remote Services
Xerox. Whenever you have service-related questions or your printing environment is not running as smoothly as you want, Remote Services can be used by you and Xerox to more quickly diagnose problems and deliver solutions. Remote Services allows you to: •... - Page 6 What is DocuSP Remote Services? User Guide...
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Page 7: How Do I Start Using Remote Services
Home page navigation Before Remote Services is ready to provide full service, settings for your network configuration need to be verified by your Xerox customer service representative. If your system uses a proxy server, settings to enable the network connection are defined as follows: 1. -
Page 8: User Access
Problem Reporting Click [Problem Reporting] to display options for capturing and transferring job and/or machine data. Data capture and transfer is usually necessary after Xerox conducts a preliminary investigation of your environment and needs additional data for further analysis. Description... - Page 9 How do I start using Remote Services? Link Support Requests Click [Support Requests] to display a table of requests Xerox Support has forwarded to you. Execution of these requests helps to ensure optimum operability of your print environment. Different types of support requests you may receive are: •...
- Page 10 How do I start using Remote Services? Link Contact Click [Contact] to open an automatically addressed email message you can send to Xerox Support. Software Updates Click [Software Updates] to download operating system patches, Remote Service patches, and DocuSP patches. This link appears on the Home page only when software updates are available.
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Page 11: How Can I Customize Application Preferences
Xerox Support. • Support Requests / Software Updates–accept download requests Xerox Support has forwarded to you. Download operating system patches, Remote Service patches, and DocuSP patches. Execution of these requests helps to ensure optimum operability of your print environment. -
Page 12: Customize Settings For Data Capture And Transfer
2. Select the Capture tab. 3. If you want to delete the captured files from your system after they are transferred to Xerox, check the [Remove Capture Data after Transfer] checkbox. This eliminates the redundant storage of the files on your system. Or if you want to save the captured files clear the checkbox. - Page 13 5. Specify the default delivery location of transferred files. Options available are: • Xerox Support Server: Data transmitted to the Xerox Support Server must be associated to a log number before data transmission. This number is provided by Xerox Support.
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Page 14: Modify Proxy Server Settings
How can I customize application preferences? Modify proxy server settings To modify proxy server settings: 1. Select [Home: Setup: Network Settings] page. 2. System administrators can modify the system settings of the HTTP and FTP proxy servers: • HTTP Proxy Server •... -
Page 15: How Do I Request Xerox Support
[Home: Support Access] link to enable remote desktop sharing. Desktop sharing enables Xerox to remotely troubleshoot problems quickly in real-time. You can also send Xerox an email message that describes your questions or comments through Remote Services. To enable desktop sharing: 1. -
Page 16: Email Contact
When Xerox Support responds to queue, a two-way dynamic chat window opens. Use this chat window for an instant, text based conversation with Xerox Support. If Xerox Support wants to view your desktop, you will receive a Invite Observe or Invite Control request in the chat window. •... -
Page 17: How Does Xerox Ensure Quality Support
Xerox Support may ask you to perform a specific task or action. These requests are called Support Requests. Each time Xerox sends you a Support Request, a link to download the request is placed on the Home page. Click this link to open the Support Requests page. -
Page 18: Remote Monitoring (Rm)
The scheduled data collection and transfer will then occur automatically. NOTE: To protect your privacy, Job data is not transmitted to Xerox at regular intervals. Job data is transmitted only if a Job Capture is performed directly via the Capture or Capture & Transfer page. -
Page 19: Download And Execute Script
Download and Execute Script Software Updates User Guide This Support Request enables the Xerox Support team to remotely load an additional script on a device and immediately initiate script execution. Each time the Remote Services application opens, the system checks for software updates from the Xerox Support Server. - Page 20 How does Xerox ensure quality support? User Guide...
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Page 21: How Are Problems Identified And Reported
Xerox Support. You may either capture and transfer data to Xerox as it is being recorded or capture data at one point in time, and then transfer the data file at another time. - Page 22 6. Type in a description of the current issue that requires data capture. The information you enter allows Xerox to better understand the issue. This field is required and the capture process does not proceed until a problem description is entered.
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Page 23: Transfer
The system validates the transfer ID provided by Xerox Support and then transfers the files to either your Xerox Support Server, an FTP site, or to a CD writer as specified on the Problem Reporting: Settings page: Transfer tab. If the files you want to transfer are more than 400 MB, you are prompted to transfer the files to a CD writer. -
Page 24: Capture & Transfer
How are problems identified and reported? Capture & Transfer To capture and transfer data to Xerox in a single step 1. Select [Problem Reporting: Capture & Transfer]. Once the Capture & Transfer window opens, you are informed that the DFE must not be ripping or printing while a Data Capture is in progress. -
Page 25: Files Ready For Transfer
When the capture process is complete, file transmission begins automatically. The machine and/or job data files is transferred to either your Xerox Support Server, an FTP site, or to a CD writer as specified on the Problem Reporting: Settings page. If the files you want to transfer are more than 400 MB, you are prompted to transfer the files to a CD writer. - Page 26 How are problems identified and reported? • To delete a single file highlight the row and click Delete. • To delete all files listed in the table, click Delete All. User Guide...
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Page 27: Can I Automatically Submit Meter Readings
Remote Services includes the feature, MeterAssistant. When this feature is enabled, all meters are automatically read and transmitted to Xerox and you do not need to call in your meter readings. You can enable or disable the MeterAssistant feature on the [Home: Settings: General] page. - Page 28 Can I automatically submit meter readings? User Guide...
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Page 29: Is An Activity History Available
Setup–identifies features of Remote Services that are enabled or disabled • Contact–email communication sent to Xerox Support. The status of each task may be either Completed, In Progress, or Canceled. Each task is give a Date/Time Stamp, which identifies the date and time you first received the task request. - Page 30 Is an activity history available? User Guide...
- Page 31 How are software updates delivered? Each time the Remote Services application opens, the system checks for software updates from the Xerox Support Server. The Remote Services Home page provides a link to software updates whenever they become available. Alternately, you can access the Software Updates page via the Software Updates tab on the [Home: Support Requests] page.
- Page 32 How are software updates delivered? User Guide...