General Errors; Pcie Ssd Is Not Listed In The Operating System; An Error Message Is Displayed When Running Full Initialization In Hii; Pcie Ssd Is Not Seen In Device Management In The Operating System - Dell PowerEdge Express Flash PCIe SSD User Manual

General Errors

The following section describes the general errors related to PCIe SSD.

PCIe SSD Is Not Listed In the Operating System

Cause Hardware is not correctly installed.
Solution Check the following components:

An Error Message Is Displayed When Running Full Initialization In HII

Description When you run a full initialization on Human Interface Infrastructure (HII), the following error
message is displayed: "Full initialization failed, please contact your
system vendor".
Cause PCIe SSD is not accessible because it was hot swapped.
Solution Hot swap is not supported in pre-operating system environments. If a PCIe SSD is hot-removed
or hot-inserted while in Unified Extensible Firmware Interface (UEFI) or HII, the device is not
accessible until the host system has been power cycled. Perform the following steps to
recover from this situation:

PCIe SSD Is Not Seen In Device Management In The Operating System

Cause The device driver is not installed.
Solution See
• Devices: Ensure that the PCIe SSDs are installed in a PCIe SSD backplane.
CAUTION: PCIe SSDs must be used with PCIe SSD backplanes. To ensure that you
have the correct configuration for the PCIe SSD, see the platform-specific
Owner's Manual at dell.com/support/manuals.
• Backplane: Ensure that the cables for the PCIe SSD backplane are connected
correctly.
NOTE: The backplane connector cables are labeled as PCIe BP A, PCIe BP B, PCIe
BP C, and PCIe BP D for connecting to the backplane. The PCIe extender adapter
card cable connectors are labeled as adapter port A, B, C, and D respectively for
connecting to the card. These cables must not be reversed.
gCables: PCIe cables are unique for the configuration. Ensure that the backplane cable
connectors mate with the backplane and the extender card cable connectors mate
with the extender card. See
• Extender card: Ensure that the PCIe extender card is plugged into the correct
supported slot. See the system specific
1. Power off the system.
2. Install your PCIe SSD.
3. Power on the system.
Driver Installation.
Replacing And Configuring
Owner's Manual at dell.com/support/manuals.
Hardware.
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