Using Smart Diagnosis - LG TSP11ND6 Owner's Manual

Available languages

roubleshooting

Before calling for service, check the problem against the list belows.

USING SMART DIAGNOSIS

• Only use this feature when instructed to do so by the call center. The transmission sounds

similar to a fax machine, and so has no meaning except to the call center.

• Smart Diagnosis

troubleshooting must be done without Smart Diagnosis

If you experience problems with your washer, call to customer Information center. Follow the call

center agent' s instructions,and do the following steps when requested.

1. Press the POWER button to turn on the washer. Do not press any other buttons or turn the

cycle selector knob.

2. When instructed to do so by the call center, place the mouthpiece of your phone very close to

the POWER button

3. Press and hold the BEEPER or WATER TEMP button for three seconds, while holding the phone

mouthpiece to the icon or POWER button.

4. Keep the phone in place until the tone transmission has finished. This takes about 6 seconds,

and the display will count down the time.

• For best results, do not move the phone while the tones are being transmitted.

• If the call center agent is not able to get an accurate recording of the data. you may be asked

to try again.

• Pressing the POWER button during the transmission will shut off the Smart Diagnosis

5. Once the countdown is over and the tones have stopped, resume your conversation With the

call center agent, Who will then be able to assist you using the information Transmitted for

analysis at the call center.

Smart Diagnosis

method of troubleshooting through service calls. The effectiveness of this feature depends upon

various factors, including, but not Limited to, the reception of the cellular phone being used for

transmission, any external noise that may be present during the transmission, and the acoustics

of the room where the machine is located.

Accordingly, LG does not guarantee that Smart Diagnosis

given issue.

cannot be activated if the washer does not power up. If this happens, then

is a troubleshooting feature designed to assist, not replace, The traditional

would accurately troubleshoo any