Warranty, Service & Returns; Warranty Coverage; What We Ask You To Do; What This Warranty Does Not Cover - Mackenzie DV-2000 MTS/LR Series User Manual

7. WARRANTY, SERVICE & RETURNS
The industrial grade housing and quality construction of the Mackenzie DV-2000 MTS/LR virtually
eliminates the need for service or maintenance. There are no user-serviceable components
within the Mackenzie DV-2000 MTS/LR. Refer all servicing to the factory.

7.1 Warranty Coverage:

The Mackenzie DV-2000 MTS/LR is tested and checked before shipment and are guaranteed
against defective material or workmanship for a period of three (3) year from the date of
purchase. Should trouble ever develop, contact the Factory directly by telephone or in writing.
If it is determined that the equipment requires Factory service, return it to the Factory. If our
inspection shows that the trouble was caused by defective material or workmanship, we will
repair or replace the equipment without charge and return prepaid. Repairs made necessary
by abuse, improper use, unauthorized service or maintenance, and/or improper installation, as
well as out of warranty repairs, will be charged at our regular repair prices in effect at the time.
The obligation under this warranty shall be limited to the replacement, repair or refund of any
such defective device within the warranty period.
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no
event shall MACKENZIE be responsible for damage to other equipment or property, for any
anticipated profits, consequential damages, loss of item, or other operation or use of this
product, and MACKENZIE'S maximum liability shall not ever be greater than the price paid for
the equipment. This warranty gives you specific legal right. Your rights may vary from state to
state. Inquiries regarding use, repair and service should be made to:
MACKENZIE LABORATORIES, INC.
1163 Nicole Court, Glendora, CA 91740 USA
Telephone: (909) 394-9007
FAX No: (909) 394-9411
Email: info@macklabs.com
WWW: www.macklabs.com

7.2 What we ask you to do:

To get warranty service for your DV-2000 MTS/LR system, you must provide proof of the date
of original purchase. In the event you need to ship your DV-2000 MTS/LR system to the
factory for service, call us for a return authorization number. When you ship your DV-2000
MTS/LR system, you must prepay all shipping cost. We suggest that you retain your original
packing material in the event that you need to ship your DV-2000 MTS/LR system. When
sending your DV-2000 MTS/LR system to the factory, include your name, address, phone
number, proof of date of purchase, and a description of the operating problem. After repairing
or replacing your DV-2000 MTS/LR system, we will ship it to your return address at no cost to
you within the USA. Repair or replacement of your DV-2000 MTS/LR system at our factory is
your exclusive remedy.

7.3 What this warranty does not cover:

This warranty does not cover defects resulting from accidents, damage while in transit to
factory, alterations, unauthorized repairs, failure to follow instructions, misuse, fire, flood, and
acts of God.
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