Limited Warranty; Warranty Claims - Bonsaii S-series User Manual

Extended warranty:
Bonsaii will guarantee full operation of the S-Series (3S16, 4S16, 3S23, 4S23, 3S30, 4S30 and 5S30) for
a period of 3 years.
Bonsaii will offer free service and support for this period as of the date of purchase. This warranty only
applies to the quality of workmanship, and any faults in relation to materials or installation. Any improper
usage, wear and tear, or unauthorised repairs are specifically excluded.
Bonsaii will allow a warranty period of 7 years in relation to cutter blades with regards to materials and
workmanship.
Should any relative defects be identified during this period, Bonsaii will decide whether repair or
replacement of the defective part, or of the whole machine, is required. Bonsaii will assess any costs
which are appropriate.
This warranty does not include any defects which have been caused by any use or misuse (other than
those described here), nor does it include any deliberate damage. It also does not include any damage
which has resulted from an inadequate power supply (please see the label on the equipment), nor from
any authorised repairs.
Bonsaii reserves the right to charge the customer for any repairs or replacement parts outside of the
country where the product was originally purchased from an authorised dealer.

Warranty claims

Contrary to expectations, please be aware of the following should the equipment not function correctly:
The warranty period shall last for 3 years from date of purchase subject to correct usage. Please keep
your proof of purchase and the original packaging. The proof of purchase serves as evidence of the
warranty claim. This warranty shall only apply to any material or manufacturing defects, but not to any
damage to fragile components, i.e. the casing. Any equipment which has been damaged by improper use
beyond the guidelines shall not be covered. A warranty shall be void if any repairs have been carried out
without the explicit consent of our customer service team.
Warranty repairs may only be carried out by attaching a proof of purchase – any returned items must
always be reported by telephone! Any items must be returned along with sufficient postage and the
relevant item return number. Please include your name, address, post code, town/city, telephone number
(along with STD code), and your grounds for complaint.
Many thanks for your understanding!
Our service hotline:
Tel. +49 (0) 61 22-72 79 89 1 ● Fax +49 (0) 61 22-70 59 52
Email: bonsaii@gerth-gmbh.de
All returned items must be sent to the following address by registered post:
GENIE GmbH & Co KG│Bonsai-Service-│Berta-Cramer-Ring 22│D-65205 Wiesbaden
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