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Should you experience
any problems with your
washing machine,
it has the capabffffy
of transmitting
data
via your telephone
to the Kenmore
Connect
Team. This gives you the capability
of speaking
directly
to our speciaHy trained
techniclans_
The
technician
records the data fransmiffed
from your
machine
and uses it to analyze
the issue, providing a
fast and effective
diagnosis.
System feature
when instructed
to do so by the
Kenmore
Connect Team. The transmission
sounds that
you will hear are normal
and sound similar
to a fax
machine.
Kenmore
Connect
cannot
be activated
unle_
your
washing
machine
is turned on by pressing the POb^¢ER
button.
If your washing
machine
is unable to turn
on, then troubleshooting
must be done without using
Kenmore
Connect.
Using the Kenmore
Connect
TM
System
First, caff 1-800-4-MY-HOME®
(1-800-469-4663).
If the number
of the phone you are using is on file and is
associated
with your washer, you will be quickly
relayed
to a Kenmore
Connect
team agent.
Follow the technician's
instructions and pe_orm
the foHowing
steps only when requested
to by the Kenmore
Connect
Team agent.
HOLD the mouthpiece
of your phone over the POWER button,
when instructed to do so by
the call center_ no more than one inch from (but not touching)
the machine.
NOTE: Do not press any other buttons
or turn the cycle selector
knob.
PUSH and hold the WASH TEMP button
while continuing
to hold your phone to the
PO'WER button.
LISTEN for three beeps. After you hear the three beeps, release the VVASH TEMP button.
Keep the phone in place untff the tone transmission
has finished.
This takes about 6 seconds,
and the disploy
will count down the time. Once the countdown
is over and the tones have
stopped,
resume your conversation
with the technician,
who will then be able to assist you
in using the information
transmiffed
for analysis,
NOTE:
"For best resuffs, do not move the phone while the tones are being transmitted.
"If the caff center agent
is not able to get an accurate
recording
of the data,
you may be
asked to try again.
26
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