Brother QL-1100 User Manual page 122

Troubleshooting
Problem
The printer is in cooling mode
DK Roll errors
Cutter error
Unable to reset an error
I want to reset the printer.
After exiting P-touch Editor Lite, how
do I restart the program while the
printer is still on?
Solution
The thermal head is too hot.
The printer stops and resumes printing only after the thermal head has cooled
down. The head may become too hot if you are printing a large number of
labels.
When the thermal head becomes too hot, it may produce imaging outside the
print area. To avoid or delay overheating, make sure the printer has adequate
ventilation and is not located in an enclosed space.
If the printer must cool down because it overheated due to the type of DK Roll
you are using or the contents of the label, printing may take longer than usual.
Note
This condition may occur more often when the printer is used at high altitude
(more than 10,000 ft (3,048 m)) due to a lower air density available to cool
the printer.
Check the following:
• You are using the correct DK Roll.
• There are enough labels remaining.
• The DK Roll is installed correctly.
If a cutter error occurs, keep the DK Roll Compartment Cover closed and press
the Power ( ) Button. The cutter moves back to the normal position and the
printer turns off automatically.
After the printer is Off, check the label outlet and remove any jammed labels.
Contact Brother customer service.
To reset an error:
1 Open the DK Roll Compartment Cover, and then close it.
2 If the error is not reset, press the Cutter (
3 If the error is not reset, turn the printer off, and then turn it on again.
4 If the error is not reset, contact Brother customer service.
You can reset the printer using the Printer Setting Tool from a computer.
For more information, see Change the Label Printer Settings on page 19.
You can reset the printer using the Printer buttons.
For more information, see Reset All Settings to the Factory Settings Using the
Label Printer Buttons on page 107.
There are three ways to restart the application:
• Turn the printer off and then turn it on again.
• Disconnect and then reconnect the USB cable while the printer is On.
• Launch P-touch Editor Lite from My Computer.
) Button.
16
114