Table of Contents
Advertisement
Fix a problem : Account and sign-in issues
by the account name means that some or all of the account's information is
configured to auto-sync.
by the account name means that the account will not auto-sync.
2.
Make sure your Internet connection works.
For sync to work, you need an Internet connection. To test if your connection is working,
open a browser and load a website. If the website doesn't load, get help connecting to
Fi
or to
mobile
3.
Check if you have account issues.
For sync to work, you must be able to sign in to your Google account. Make sure that you
can sign in to your account in other ways and on another device. For example, try checking
your Gmail with your computer's browser.
•
If you can sign in, the issue is with your phone. Move on to the next solution.
•
If you can't sign in,
4.
Check if a
software update
Advanced troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1.
Remove and re-add
2.
Clear the cache and data for the Contacts app.
1.
If you've saved any contacts since you last synced, back them up. Open the Contacts
app and touch
yourself.
2.
Clear the
3.
Download the VCF file that you emailed to yourself, then import those contacts
(Contacts >
data.
your account may have an
is available for your phone.
your account.
> Settings > Export, then export to a VCF file and email the file to
cache and data
for the Contacts app.
> Settings > Import).
issue.
201
Wi-
Hide quick links:
Advertisement
Table of Contents
