Motorola Moto e6 User Manual
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Motorola Moto e6 User Manual

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  • Page 1 User Guide...
  • Page 2 © 2019 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC.

  • Page 3: Table Of Contents

    Moto E6 Contents Set up phone Hardware diagram Insert and remove SIM and SD cards Add or remove accounts Set up voicemail Set up email Make it yours Accessibility settings Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Learn the basics...
  • Page 4 Moto E6 Work with text Use onscreen keyboard Cut, copy, paste text Use voice typing Fill in forms automatically Personalise your phone Home screen Change wallpaper Customise your Favourites tray Add widgets, shortcuts or folders Remove widgets, shortcuts or folders...
  • Page 5 Moto E6 Browse websites Text messaging About text and multimedia messages Read, send, manage text messages Add attachments Save attachments from text message Turn group messaging on or off Change default messaging app Control notifications for text messages Change text message reply to incoming calls...
  • Page 6 Moto E6 Calls, contacts, voicemail Phone calls Answer calls Make calls During a call Make video calls Make conference calls Block calls and SMS Turn on call waiting View and delete call history Contacts Add contacts Edit or delete contacts...
  • Page 7 Moto E6 Find downloaded files Recover recently deleted files Upload music to cloud Upload photos and videos Scan documents and make copies Network and Internet Connect with Wi-Fi Use Aeroplane mode Control data usage Share your internet connection Connect to VPNs Connected devices Connect with Bluetooth™...
  • Page 8 Moto E6 Set screen lock Unlock with trusted devices Unlock with your face Unlock at trusted places Keep phone unlocked while it's on you Unlock with voice commands Use location services Lock SIM card Accounts Add or remove accounts Sync accounts and apps...
  • Page 9 Moto E6 viii Bluetooth, Wi-Fi, USB issues Bluetooth problems Wi-Fi problems Can't transfer files or connect to computer Account and sign-in issues Forgot the unlock code Can't sign in to Google Account sync issues App issues App or widget problems...

  • Page 10: Set Up Phone

    Set up phone Hardware diagram Front camera (To learn more, open the Camera app and touch > Earpiece/speaker Headset jack Microphone Volume up/down button Power button USB port for charging, transferring files, sharing connection with tethered devices.

  • Page 11: Insert And Remove Sim And Sd Cards

    Set up phone Back camera (To learn more, open the Camera app and touch > LED flash Notch for removing back cover so you can insert a SIM or SD card replace the battery Insert and remove SIM and SD cards Remove back cover Turn your phone upside down and put your fingernail in the notch on the bottom corner.
  • Page 12 Set up phone Replace SIM or SD card To remove the SD card, slide it out. To remove the SIM card, slide the pin forward. Then, pull the card out. To insert a SIM, slide it into the SIM slot with the gold contacts facing down. To insert an SD card, slide the SD card into the slot on top of the SIM.
  • Page 13 Set up phone Replace back cover Snap the cover on. Choose SD card Your phone supports a microSD card up to 256 GB. If the card is for portable storage (different devices can use cards), a Class 2, 4 or 6 card is sufficient.

  • Page 14: Add Or Remove Accounts

    Set up phone • SIM card • SD card Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customised information feed and take full advantage of the Calendar, Gmail and other apps included with your account.

  • Page 15: Set Up Voicemail

    Set up phone Once the account is added, account-related features and apps are updated with information from that account. To review and change what syncs with your phone, touch the account type, then account name. Remove account If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account.

  • Page 16: Set Up Email

    Set up phone Touch Advanced settings. Change any of the options: • To change voicemail service from your provider to another voicemail service or app, touch Service. • To change the number dialled to access voicemail, touch Setup. Set up email Set up personal email You can add multiple email accounts of the following types: •...

  • Page 17: Make It Yours

    Set up phone • Client certificate requirement To set up corporate email: Open the Gmail app. Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. • If you have been using Gmail with another account, touch >...
  • Page 18 Set up phone • Set your schedule for Do not disturb , to automatically silence your phone when you don't want to be interrupted. Tip: if you've forgotten your new number, go to Settings > System > About phone > Phone number.

  • Page 19: Accessibility Settings

    Set up phone : Accessibility settings Visual assistance Adjust colours if you are colour blind Go to Settings > Accessibility. Touch Colour correction and turn Use colour correction on Touch Correction mode and choose an option. How you see colours Option to choose It's difficult to tell violet from blue.
  • Page 20 Set up phone : Accessibility settings • To adjust the zoom, pinch fingers together or apart. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size. hear or feel when you touch the screen Go to Settings >...

  • Page 21: Hearing Assistance

    Set up phone : Accessibility settings • Open a message, file or book. Your phone reads the text out loud. Change readout volume. • Press a Volume button to open volume settings, then use the slider to adjust the level. •...
  • Page 22 Set up phone : Accessibility settings Use real-time text (RTT) during calls Not all carriers and countries support this feature. Real-time text (RTT) lets you use text to communicate during a phone call. Your phone sends text as you type and the recipient can read your message while you write. RTT: •...

  • Page 23: Dexterity Assistance

    Set up phone : Accessibility settings Set up TTY device Not all carriers support this feature. For text-based communication, you can use text messaging and email. If you prefer to connect to a TTY device: Touch Touch > Settings > Accessibility > TTY mode. Select a mode: •...

  • Page 24: Use Accessibility Shortcuts

    Set up phone : Accessibility settings • Scanning options • Switch assignments To adjust Switch Access later: Go to Settings > Accessibility. Touch Switch Access > Settings. Adjust options. Use Switch Access • To start scanning and highlighting items on the screen, press the assigned switch or key. •...
  • Page 25 Set up phone : Accessibility settings Turn Use service on To change the accessibility feature associated with the shortcut, touch Shortcut service. To use the Volume buttons from the lock screen, turn Allow from lock screen on To use the shortcut: Press and hold the Volume Up and Down buttons at the same time for three seconds.

  • Page 26: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.
  • Page 27 Learn the basics Status bar: displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings. Widget: You can add widgets to your Home screen for quick access to information or frequent tasks.

  • Page 28: About Your Lock Screen

    Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you turn on or wake your phone. Tip: If you're using Moto Display , you'll see those notifications before you get to your lock screen.

  • Page 29: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the Home screen from any app. lets you switch between recent apps.
  • Page 30 Learn the basics : New to Android? Set up a screen lock. This is your first line of defence in keeping your sensitive information safe. Prefer numbers, shapes words? Set up a PIN, pattern or password required to unlock your phone. Learn how.

  • Page 31: If You Had An Iphone

    Learn the basics : New to Android? (phone, computer, tablet), use cloud storage. Your Google account includes free cloud storage on Drive, which has its own app and is also available from the menu throughout other apps. Wi-Fi hotspot. You can use your phone as a Wi-Fi hotspot to share your Internet connection with your other devices that need Internet access (for example, a laptop or tablet).

  • Page 32: About Your Google Account

    Learn the basics : New to Android? • Like your old iPhone, you'll see notifications at the top of the screen, which you can swipe down to review. But on your new phone, you can swipe them left or right to dismiss them. Quick access to settings: on your old iPhone, to adjust settings you opened a Settings app.

  • Page 33: Status Bar Icons

    Learn the basics : New to Android? Learn about Google apps Many Google apps, such as Gmail Chrome Photos , and Maps are pre-loaded on your phone. To learn about and download additional Google apps, read Google’s information. Can't sign in to Google account If you're having problems signing in to your account, read Google's support information.
  • Page 34 Learn the basics : New to Android? Missed call. Speakerphone on. Microphone muted. NETWORK Connected to a mobile network (full signal). The speed of your network connection is also shown. For example, . The possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+ and 4G.
  • Page 35 Learn the basics : New to Android? CONNECTIVITY Bluetooth on. Trusted device connected. Your phone is a Wi-Fi hotspot. Devices can connect to share your data connection. Wireless display or adapter connected. Connected by cable. USB tethering enabled. NFC enabled. Only some versions of this phone, sold in certain countries, support this feature.
  • Page 36 Learn the basics : New to Android? Google backup complete. SOUND Vibrate. Song playing. DO NOT DISTURB Do not disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set.

  • Page 37: Phone Terms You Should Know

    Learn the basics : New to Android? New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available. Apps that you download might show other icons to alert you about their status. Certain features, services and applications are network or carrier dependent and may not be available in all areas.
  • Page 38 Learn the basics : New to Android? your plan with your carrier, you may be charged additional fees when your data usage exceeds your plan's monthly limits. data. Information sent or received from your phone other than calls and text messages. You may use data when you access the Internet, check your email, play games, use apps and more.
  • Page 39 Learn the basics : New to Android? only connect to those you trust and use some form of Internet security on your devices. Set up Wi-Fi. widget. An element you can add to your home screen that gives you quick access to information or frequent tasks.

  • Page 40: Get Around

    Learn the basics : Get around Learn gestures Gesture Description Touch Press with one finger and lift. Result: open something (app or email) or choose something (tickbox, icon). It's like clicking a mouse on a computer. Touch & Press and wait before lifting one finger. hold Result: select something (app icon, text on a page) and see possible actions.

  • Page 41: Use Navigation Bar

    Learn the basics : Get around Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: zoom out to see smaller versions of photos or maps. Or, close expandable notifications. More gestures: the Moto app includes additional actions for controlling your phone, which you can turn on/off.

  • Page 42: Use Quick Settings

    Learn the basics : Get around Swipe left Go back Swipe right Switch between two most recent apps Swipe up See recent apps. Swipe up again for all apps. Customise navigation gestures You can change how your phone responds when you swipe: Open the Moto app.
  • Page 43 Learn the basics : Get around Wi-Fi Bluetooth Do not disturb Flashlight Auto-rotate Battery Saver Mobile data Flight mode Cast Data Saver . Appears after you turn on Data Saver for the first time.

  • Page 44: Wake Or Put Screen To Sleep

    Learn the basics : Get around Dim your screen at night. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot for the first time. You can also slide to adjust screen brightness. Open all settings To open the full list of all settings, do one of the following: •...

  • Page 45: Adjust Volume

    Learn the basics : Get around • Your screen automatically wakes when you have an incoming call. To put screen to sleep: • Briefly press the Power button. When you set down your phone, it's good habit to do this. You save a bit of battery and keep it secure with the screen lock.
  • Page 46 Learn the basics : Get around Phone calls, notifications Alarm Tip: To silence notifications and allow phone calls to ring, go to Settings > Sound > Default notification sound and select None. Silence ringing phone Press the Power or Volume Down button. Or, pick up your phone to silence it and switch to vibrate.

  • Page 47: Frequently Used Tools

    Learn the basics : Frequently used tools Turn torch on and off To turn your torch on or off: Open quick settings. Touch Or, make a chopping motion to turn the torch on or off. If the camera opens, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Open the Moto app.

  • Page 48: Use Voice Commands

    Learn the basics : Frequently used tools • To crop the screenshot, touch • To edit the screenshot, touch . Then, touch to draw on it or touch to highlight • To share it, touch Touch Save. Or, touch Discard to delete it. Find screenshots later Open the Photos app and touch...

  • Page 49: Get Turn-By-Turn Directions

    Learn the basics : Frequently used tools Some commands cause your phone to speak a response to you. To stop the phone from speaking, touch Fix a problem If your phone isn't recognising ‘Ok, Google’ commands: Open the Google app. Touch More >...

  • Page 50: Use Time And Weather Widget

    Learn the basics : Frequently used tools Use voice commands to get directions Tell your phone to provide directions to a destination: Say your launch phrase. Say ‘Navigate to [destination].’ Use Time and weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather.

  • Page 51: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools To display the temperature for your current location: Do one of the following: • Touch Add cities. • Or, touch the current temperature, then touch > Turn Current location on. Tip: to switch between Fahrenheit and Celsius, touch Temperature unit. To see a forecast, touch the current temperature on the widget.
  • Page 52 Learn the basics : Frequently used tools Review the chart to see: • Time you spent using phone today • Which apps you've had on screen and for how long • How often you unlocked the phone today • How many notifications you have received For more information, touch a label on the chart.

  • Page 53: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
  • Page 54 Learn the basics : Work with text • Enter apostrophes in common words. Drag through the letters and the apostrophe is automatically inserted. • Add a space. There's no need to use the space bar. Just lift your finger and start the next word.

  • Page 55: Cut, Copy, Paste Text

    Learn the basics : Work with text You can add keyboards for other languages. Cut, copy, paste text You can select and copy text from webpages and messages. To select text, touch & hold a word. Touch Copy, Cut, Share, or: •...

  • Page 56: Fill In Forms Automatically

    Learn the basics : Work with text Touch on the onscreen keyboard. Speak what you want to type: • Speak naturally but clearly. There's no need to shout or hold the phone close to your mouth. • To include punctuation, say ‘comma,’ ‘full stop,’ ‘question mark’ or ‘exclamation mark’. •...

  • Page 57: Personalise Your Phone

    Personalise your phone : Home screen Change wallpaper You can change the background image on your Home screen lock screen. Use your own photos, images that came on your phone or images from an online category. Tip: If your battery is low, temporarily change animated wallpaper to a static image to save power.

  • Page 58: Add Widgets, Shortcuts Or Folders

    Personalise your phone : Home screen Add widgets, shortcuts or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar.
  • Page 59 Personalise your phone : Home screen Gmail • Compose new email • Open to specific account Maps • Navigate to work • Navigate to home YouTube • Search • Subscriptions • Trending Chrome • New incognito tab • New tab Calendar •...

  • Page 60: Remove Widgets, Shortcuts Or Folders

    Personalise your phone : Home screen Add web page shortcuts Open the Chrome app. Navigate to the web page. Touch > Add to Home screen. Edit the name if desired. Touch Add. Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. •...

  • Page 61: Remake Your Home Screen With Launchers

    Personalise your phone : Home screen Touch & hold it until it vibrates. Drag it up and drop it on Remove. To select a totally new user interface for your Home screen, download a different launcher. Remake your home screen with launchers Get different launcher Totally changing the look and feel of your home screen...

  • Page 62: Lock Screen

    Personalise your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 63: Set Screen Lock

    Personalise your phone : Lock screen Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you'll be asked to unlock your phone. No lock: • None: this gives no protection, but you can quickly access your Home screen. •...
  • Page 64 Personalise your phone : Lock screen Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimise when you need to enter your PIN, pattern or password. But sometimes you need to trade convenience for more security.

  • Page 65: Add Message To Lock Screen

    Personalise your phone : Lock screen Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to Settings > Security & location. Touch Lock screen preferences > Lock screen message. Type the text to display and touch Save.

  • Page 66: Sounds

    Personalise your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 67: Avoid Interruptions With Do Not Disturb

    Personalise your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for ‘ringtones’ in Play Store and install an app that provides ringtones.
  • Page 68 Personalise your phone : Sounds • To keep it on indefinitely, touch Until you turn off. • To select a duration, touch For 1 hour, then touch + or - to adjust the time. • To choose each time, touch Ask every time. Allow exceptions in Do not disturb mode When Do not disturb is on, incoming calls, messages and calendar events or reminders are muted.
  • Page 69 Personalise your phone : Sounds Open quick settings, then touch & hold Touch Notifications. Do one of the following: • To block all visual notifications, touch No visuals or sound from notifications. • To block selected visual notifications, touch Custom and turn features on or off. Automatically silence phone during set days and times You can create a schedule for when your phone should automatically switch into and out of Do not disturb mode.

  • Page 70: Silence Power-On Sound

    Personalise your phone : Sounds Silence power-on sound If you don't want your phone to make a sound when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You cannot adjust the volume level for this sound. Stop phone from speaking Some voice commands...

  • Page 71: Apps

    Apps About your apps Open an app Swipe up from the bottom of your Home screen, then touch the app to open. Pre-loaded apps The following apps are pre-loaded on your phone. Don't want some of them? Delete or disable them.
  • Page 72 Apps Drive Store and synchronise your files on Google's cloud, then access them anywhere you have an Internet connection. Create and share spreadsheets, documents and presentations. Scan documents and share or print them. Video call with your friends via Android and iOS. Facebook Connect with friends, family and communities.
  • Page 73 Apps News See headlines, weather and information on your favourite topics and locations. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Movies & TV Get films and TV programmes for instant viewing from Play Store.
  • Page 74 Apps YouTube Find, view and upload videos to the web. Get more apps Don't see what you need? Download more apps. Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can install with one touch. Get help for an app Open the app.

  • Page 75: Use Two Apps At Once

    Apps You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open. To remove apps from your recently used list: Touch Do one of the following: •...

  • Page 76: View Notifications

    Apps Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps too. When you’re playing a video or navigating with Maps, touch The video (or navigation) shrinks. You can drag the video (or navigation) anywhere on the screen.
  • Page 77 Apps • When you touch & hold an app icon that shows a notification dot If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call.
  • Page 78 Apps You can also customise notifications, controlling the notification sound, which apps send notifications and how notifications show on your lock screen.

  • Page 79: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad or compass? You can download more apps, in addition to pre- loaded apps on your phone. To download apps: Open the Play Store app.
  • Page 80 Apps : Manage your apps If an app changes the information it wants to access on your phone, you will receive a notification to update the app manually and will be required to review and accept the new permissions. To control when your apps are automatically updated: Open the Play Store app.

  • Page 81: Manage Or Delete Apps

    Apps : Manage your apps Restore Play Store apps If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently, such as a flight tracker? Delete them and easily reinstall when needed. Open the Play Store app.
  • Page 82 Apps : Manage your apps Press & hold the Power button. Touch & hold Power off. Then touch OK to restart in safe mode. When it restarts, you'll see Safe mode across the bottom of the home screen and widgets will be disabled.

  • Page 83: Protect Against Harmful Apps

    Apps : Manage your apps Do one of the following: • Drag the icon up and drop it on . This removes the app and frees storage space. • If you don't see a delete option, touch & hold the app icon, then touch >...

  • Page 84: Pin Your Screen

    Apps : Manage your apps To see the results or to rescan: Open the Play Store app. Touch > My apps & games. Do any of the following: • To see the results of the latest scan, on the UPDATES, look at the message next to •...
  • Page 85 Apps : Manage your apps If you required a pattern, PIN or password when you turned on pinning, enter it to unlock the phone.

  • Page 86: Search And Web Browser

    Apps : Search and web browser Search the web Search with the widget To type your search term: Touch the Search widget. Start typing a search term. As you type, suggested terms appear. Touch a suggestion to search for it. Search from anywhere You don't have to leave your current app to search for the info you need.

  • Page 87: Search Your Phone

    Apps : Search and web browser Turn Show 'Search and more' button on Search for nearby phone numbers To find and call a nearby business: Open Phone app. Touch Say or type the name of place to call or a search term about the place (for example, ‘restaurant’).

  • Page 88: Use Camera To Scan And Search

    Apps : Search and web browser Enter a search term. On the search results page, under , swipe left and change All to Personal. If you're not seeing results: Open the Google app. Touch More > Settings. Touch General > Personal search. Make sure that everything you want to include in your searches is ticked.

  • Page 89: Browse Websites

    Apps : Search and web browser Touch an icon: To do this Touch View website. Start web search. Copy information to clipboard to be pasted into an email, text, or elsewhere. You can also scan documents and save them as PDFs to print or share using Drive Translate text with camera Use the Translate app to translate signs and text as you view them with the camera.
  • Page 90 Apps : Search and web browser • To search for text on that page, touch > Find in page. • To open a link, touch it. • To see options for opening a link in a new tab and copying or sharing a link, touch and hold the link.
  • Page 91 Apps : Search and web browser Go to Settings > Apps & notifications. Touch Default apps > Browser app. Or touch Advanced > Default apps > Browser app. Touch the app to use. Fix a problem For problems with Chrome, read Google's troubleshooting information.

  • Page 92: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.

  • Page 93: Read, Send, Manage Text Messages

    Apps : Text messaging Read, send, manage text messages Read and reply to a text message When you receive a text message with the Messages app, you'll see in the status bar. Swipe the status bar down and touch Do any of the following: •...
  • Page 94 Apps : Text messaging Request text delivery reports See whether recipients receive your messages by requesting delivery reports. Open Messages app. Touch > Settings. Touch Advanced and turn on Get SMS delivery reports. Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it.

  • Page 95: Add Attachments

    Apps : Text messaging • To delete or archive all messages in a conversation, touch and hold the conversation, then touch to delete or to archive. • To delete or archive multiple conversations, touch and hold each conversation, then touch •...

  • Page 96: Save Attachments From Text Message

    Apps : Text messaging • Your data plan supports MMS (multimedia messages). Save attachments from text message If you received an attachment to a text message, you can save it on your phone. In the message, just touch and hold the attachment, then touch to save it.

  • Page 97: Control Notifications For Text Messages

    Apps : Text messaging Control notifications for text messages If you use the Messages app: Open Messages app. Touch > Settings. Touch Notifications and turn notifications on or off, change the sound and add or remove vibration. If you use a different messaging app: Touch &...
  • Page 98 Apps : Text messaging • You can set up multiple computers, getting individual QR codes, but only one is active at a time. To set up a computer: Be sure your phone and computer are connected to the Internet. On your phone, open Messages app and touch >...

  • Page 99: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you'll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 100: View Email Attachments

    Apps : Email Add attachment to email In the email you're composing, touch > Attach file. Browse to the file and touch it to add it to the email. The attachment appears at the bottom of the email. Find emails When you open the Gmail app, you see your Inbox.

  • Page 101: Preview Inboxes From The Home Screen

    Apps : Email If you see a message for which you can't open the attachment type, then most file types have a free viewer that you can use. In Play Store, search for the file type, then select and download an app.

  • Page 102: Add Email Signature

    Apps : Email Add email signature To add a signature automatically to the end of emails you send: Open the Gmail app. Touch > Settings. Select the account. Touch Mobile Signature and edit the text you want to appear at the end of every email. Control email notifications You can control whether you see notifications when you receive an...

  • Page 103: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced and accessible from any web-enabled device or computer when you've signed in to your account. You can: •...

  • Page 104: Create And Manage Events

    Apps : Calendar app • Read or edit event details. Touch the event to open it and touch to edit it. • Add new events. Touch • Search your calendar. Touch > Search. Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people and more.

  • Page 105: Control Notifications For Calendar Events

    Apps : Calendar app Tip: When you hide events, the calendar still syncs with your Google account. To prevent that account's calendar from automatically syncing, from the home screen go to Settings > Accounts. To exclude automatically-generated events created from Gmail (for events such as flight bookings and restaurant reservations): Touch >...

  • Page 106: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Do one of the following: • To create a new alarm, touch • To use an existing alarm, switch it on. • To adjust an alarm's sound, schedule or label, touch To control general alarm settings, such as alarm volume and snooze duration, touch >...

  • Page 107: Use Timer Or Stopwatch

    Apps : Clock app Use timer or stopwatch Use timers You can set multiple countdown timers with labels to keep track: In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: •...

  • Page 108: Set Date And Time

    Apps : Clock app • If you leave this app, quickly return to it by swiping the status bar down with one finger and touching a control. To open the stopwatch, touch the notification. Tip: If you use stopwatches frequently, create a task shortcut.
  • Page 109 Apps : Clock app Show multiple time zones You can view multiple time zones in the Clock app, so you can co-ordinate plans with friends and colleagues in other cities or stay in touch with family back home when you’re travelling. Open the Clock app and touch To add time zones, touch...

  • Page 110: Moto App

    Apps : Moto app About the Moto app Moto Actions Use gestures as shortcuts for common tasks: • Use three fingers to take a screenshot. You can also take long screenshots that scroll to capture more content. • Remove the navigation icons and use gestures with the navigation bar instead.

  • Page 111: Shrink Screen For One-Handed Use

    Apps : Moto app Tip: To see a list of commands, say ‘Help.’ Some commands cause your phone to speak a response to you. To stop the phone from speaking, touch Fix a problem If your phone isn't recognising ‘Ok, Google’ commands: Open the Google app.
  • Page 112 Apps : Moto app Respond to Moto Display notifications If you haven't seen activity for a while, then to wake your phone, reach for it or bump it. From the Moto Display screen, you can: • Expand notification details. When you receive multiple notifications from an app (such as email), drag the notification icon to to see individual notifications where you can take an action, such as reply or archive.

  • Page 113: Adjust Screen Colours At Night

    Apps : Moto app Adjust screen colours at night Set the schedule Your phone can automatically filter out blue light and adjust screen colours to warmer tones at night, making it easier to view and read in dim light. You might even fall asleep more easily. Go to Settings >...

  • Page 114: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple or all items from any Photos view, sending them as email or message attachments, uploading to the cloud or using device-to-device connections such as Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 115 Apps : Photos app Back up manually Open the Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...

  • Page 116: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 117: Make Calls

    Calls, contacts, voicemail : Phone calls Fix a problem If your phone isn't ringing for incoming calls, look for in your status bar. Open quick settings and touch to turn Do not disturb off. Your phone will ring for incoming calls. Check your settings to make sure your phone is screening calls at the appropriate times.
  • Page 118 Calls, contacts, voicemail : Phone calls Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialler.) Or, to see your contact list, touch .

  • Page 119: During A Call

    Calls, contacts, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Use speaker. Touch • Use a paired Bluetooth device.

  • Page 120: Make Video Calls

    Calls, contacts, voicemail : Phone calls Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store and iPhone users can download it from the iTunes App Store. The video calls are secure and cannot be seen by others.
  • Page 121 Calls, contacts, voicemail : Phone calls Block a number Use either app to block both calls and texts from a number. From the Phone app: Touch Touch a call from the number to block. Touch Block/report spam. If you don't want to report the call as spam to Google, remove the tick. Touch Block.

  • Page 122: Turn On Call Waiting

    Calls, contacts, voicemail : Phone calls Touch > Blocked contacts. Touch by the number to unblock. Touch UNBLOCK. From the Contacts app: Touch > Settings > Blocked numbers. Touch next to the number to unblock. Identify and block spam callers automatically For numbers that aren't in your contacts, Google can provide information about the number, and warnings about potential spam callers.

  • Page 123: View And Delete Call History

    Calls, contacts, voicemail : Phone calls Touch Touch > Settings. Touch Calls. Touch Additional settings, then check Call waiting. When call waiting is on, if you're on a call and a new call comes in, you can answer it. The first call is put on hold.
  • Page 124 Calls, contacts, voicemail : Phone calls Touch Touch Touch the number. Do one of the following: • To add to an existing contact, touch Add to a contact. • To set up a new contact, touch Create new contact. Add contact details. Touch or Save.

  • Page 125: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account – such as Google or email – to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app.

  • Page 126: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts Other ways to add contacts • Save a recent call as a contact. • Have someone send you a name card. • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo and other contact information. Open Contacts app.

  • Page 127: Star Your Favourite Contacts

    Calls, contacts, voicemail : Contacts Touch the primary contact to merge. By default, this contact’s name is used for the new listing. Touch the second contact. Touch > Merge. Tip: You can edit the primary contact name (for the merged listing), or delete or change other contact information as needed.

  • Page 128: Sort Contacts

    Calls, contacts, voicemail : Contacts Sort contacts Sort contacts in Contacts app Open Contacts app. Touch > Settings. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Sort contacts in Phone app Open Phone app.
  • Page 129 Calls, contacts, voicemail : Contacts Share one or a few contacts Open Contacts app. Touch & hold a name to select it, then touch others to select more. Touch Select the way to share. Export all contacts Open Contacts app. Touch >...

  • Page 130: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voice mail If you've set up voice mail, you'll see in the status bar when a new voice mail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 131: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch & hold Touch Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: call yourself from another phone and leave a short message. go into to your voice mail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 132: Music

    Music Listen to the radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna, so plugging them in causes your phone to scan for stations.

  • Page 133: Listen To Music

    Music If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch > Delete all. To change storage location for recordings, touch >...
  • Page 134 Music Listen with Play Music Open the Play Music app. Do any of the following: • To play music stored on your phone, on your SD card or in the cloud, touch > Music library. • To prevent streaming and listen only to music stored on your phone, touch and turn Downloaded only on •...

  • Page 135: Transfer Music Files

    Music Transfer music files About transferring music You can transfer purchased music files stored on your devices between devices you own. Music apps that share music files from cloud storage typically share links to access stored files instead of transferring music files between devices. To transfer music files, the music must be stored on the device.

  • Page 136: Connect A Midi Device

    Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).

  • Page 137: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day.
  • Page 138 Battery Temporarily conserve battery power Battery Saver mode to keep going on a low battery. Also, avoid these battery-intensive activities until you can charge: • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper See what's using your battery To see if a specific app is draining your battery:...

  • Page 139: Use Battery Saver Mode

    Battery Tip: Optimise isn't available for some essential services. Use Battery Saver mode When Battery Saver is on Battery Saver helps you keep going on a low battery until the next charge. To save power, your phone will: • Wait until you look at an app to refresh its content, such as email or news •...
  • Page 140 Battery Remove the battery. Insert the new battery, face up. Snap the cover on.

  • Page 141: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music and applications on your phone. Files you downloaded from the Internet and attachments you save from email text messages are stored there, too. You can free up space when needed.
  • Page 142 Storage Touch Clean. You'll see suggestions for categories of items to check and free up space. Touch the suggestions and follow on-screen instructions to uninstall, move, or delete items. If you don't see suggestions to free up space, check that suggestions are on: Open the Files app.

  • Page 143: Manage Sd Card

    Storage Manage SD card Move photos, videos, music to SD card To free up internal storage on your phone: Make sure you've inserted and set up your SD card. Open the Files app and touch Clean. Or, go to Settings >...
  • Page 144 Storage Eject SD card If you formatted the SD card as internal storage, move apps from the card back to phone internal storage before you eject the card. If you remove the card without moving the apps: • You will lose access to the apps/games on the card and will need to reinstall them. •...

  • Page 145: Find Downloaded Files

    Storage Content encrypted Read card in other devices To format the inserted card: Go to Settings > Storage. Touch the SD card's name. Touch > Storage settings. Touch Format as internal or Format as portable. Fix a problem If you're having problems, try these troubleshooting steps.

  • Page 146: Recover Recently Deleted Files

    Storage Recover recently deleted files You can try to recover recently deleted photos, videos or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. Search for ‘file recovery’...

  • Page 147: Scan Documents And Make Copies

    Storage Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download , Screenshots , and third-party app folders, touch Back up device folders. • To back up items over your mobile network, turn Photos and Videos on. •...
  • Page 148 Storage • Touch to add another page. When you've finished scanning, touch Change the document title and folder on Drive, if desired, then touch Save. In Drive, open the file and touch to share or print the scan. Tip: You can also use the Camera app to scan information.

  • Page 149: Network And Internet

    Network and Internet Connect with Wi-Fi Connect to Wi‑Fi network Some Wi‑Fi networks are open and you can simply connect for Internet access. Other Wi‑Fi networks are secure and require you to enter a password. Contact the Wi-Fi network's owner for the password.

  • Page 150: Use Aeroplane Mode

    Network and Internet Touch Location > Advanced > Scanning. Turn Wi-Fi scanning off Fix a problem If you're having problems with Wi-Fi, try these troubleshooting steps. Use Aeroplane mode Aeroplane mode turns off all wireless connections, preventing your phone from transmitting signals that could interfere with plane communications.
  • Page 151 Network and Internet To set a usage limit, turn Set data limit on , then touch Data limit and enter the amount of data. Restrict background data Even when you're not using them, most apps sync data in the background. You can prevent specific apps from ever sending or receiving data in the background.

  • Page 152: Share Your Internet Connection

    Network and Internet For each Wi-Fi network where you pay for data usage, slide the switch on to indicate it is a metred Wi-Fi network. Any restrictions that you set up on background data for mobile networks will also apply for these metred Wi-Fi networks.
  • Page 153 Network and Internet Tip: The first time you turn the hotspot on, is added to Quick Settings. After that, just swipe the status bar down and touch to turn the hotspot off/on. To connect a device, open the device's Wi-Fi settings, select your phone's hotspot and enter the hotspot password.

  • Page 154: Connect To Vpns

    Network and Internet Connect your phone to your computer with a USB cable. On your phone, go to Settings Touch Network & internet > Hotspot & tethering. Turn on USB tethering to start the connection. You'll see in your notifications. To stop the connection, touch the notification and turn off USB tethering, then disconnect your phone and computer.
  • Page 155 Network and Internet Touch Advanced > VPN. If prompted, set a screen lock PIN or password. Touch Choose the type of VPN and enter settings from the network administrator. To always remain connected to the VPN, check Always-on VPN. Touch SAVE. The network is stored in the VPN list so you can select it when you need to connect.

  • Page 156: Connected Devices

    Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth drains your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 157 Connected devices Tip: If you use a screen lock, you can define a paired Bluetooth device as a trusted device, keeping your phone unlocked while connected to it. When you disconnect or move out of range, your phone locks again. Go to Settings >...

  • Page 158: Connect With Wi-Fi Direct

    Connected devices Change phone's name Your phone name identifies your phone on a Bluetooth network. You can change the name. Go to Settings > Connected devices. Touch > Device name. Fix a problem If you're having problems with a Bluetooth device, try these troubleshooting steps.
  • Page 159 Connected devices Touch the name of the Chromecast or TV to connect. To stop: • On the casting notification, touch > Disconnect. • Or, from quick settings, touch > Disconnect. Cast an app You can cast an app if you: •...

  • Page 160: Transfer Files Between Phone And Computer (Usb)

    Connected devices • Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi-Fi network. • Move your phone to within 15 feet of your Chromecast or TV with Chromecast. Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction).

  • Page 161: Print From Your Phone

    Connected devices If you selected PTP when you connected the phone, in File Explorer choose whether to import pictures and videos automatically or manually. Open a second File Explorer window to see your computer folders. Navigate to the folders or files to transfer, then drag and drop them to and from the open phone storage and computer folders.
  • Page 162 Connected devices Touch the Cloud Print app, then touch Install. Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.

  • Page 163: Other Settings Apps & Notifications

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 164: Manage Notifications

    Other settings : Apps & notifications Touch a feature to see which apps have permission to use it. Turn that permission on or off for each app as needed. You can also adjust permissions by app, for all features. Adjust special app access In Settings >...
  • Page 165 Other settings : Apps & notifications Turn Allow notification dots on or off To turn off for one app: Touch & hold the app icon. Touch > Notifications. Touch Advanced. Turn Allow notification dot on or off Change notification sound To change the sound for all app notifications: Go to Settings...
  • Page 166 Other settings : Apps & notifications Touch On lock screen. Do one of the following: • To hide all notifications on your lock screen, select Don't show notifications at all. You can still peek at your notifications — swipe down on the lock screen, then enter your pattern, PIN or password if required.

  • Page 167: Display

    Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on You can also adjust this in Settings >...

  • Page 168: Adjust Screen Brightness

    Other settings : Display • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. When Night Display is adjusting colours, you'll see in the status bar.

  • Page 169: Change Background Colour

    Other settings : Display Change background colour The background of quick settings and your list of all apps is either light or dark, based on the wallpaper you selected. To change this: Go to Settings > Display. Touch Advanced > Device theme. Choose Light or Dark.

  • Page 170: Security & Location

    Other settings : Security & location About security Screen lock options To keep your phone secure, use a screen lock when it goes to sleep: • Choose a pattern, PIN or password to unlock. • Add a Smart Lock to unlock automatically when connected to a trusted device, when you're at a...

  • Page 171: Set Up Lost Phone Features

    Other settings : Security & location Touch > My apps & games. Do any of the following: • To see the results of the latest scan, on the UPDATES, look at the message next to • To rescan your phone, touch If your phone seems slow If you’ve scanned your phone and there aren’t any potentially harmful apps but your phone seems slow, try these...

  • Page 172: Lock And Unlock Phone

    Other settings : Security & location : Lock and unlock phone Set screen lock Screen lock options When you set a screen lock, each time you turn on your phone or wake the screen, you'll be asked to unlock your phone. No lock: •...
  • Page 173 Other settings : Security & location : Lock and unlock phone Quickly tighten lock screen security Unlocking with the fingerprint sensor and setting up automatic unlocking make it easier to keep your phone secure and minimise when you need to enter your PIN, pattern or password. But sometimes you need to trade convenience for more security.

  • Page 174: Unlock With Trusted Devices

    Other settings : Security & location : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 175: Unlock With Your Face

    Other settings : Security & location : Lock and unlock phone Unlock with your face Set up face matching Make sure you have set a screen lock on the phone. Go to Settings Touch Security & location > Smart Lock. If you don't see Smart Lock, try the following: •...

  • Page 176: Unlock At Trusted Places

    Other settings : Security & location : Lock and unlock phone Go to Settings Touch Security & location > Smart Lock. Unlock your phone, then touch Trusted face. Touch Improve face matching. Follow the on-screen instructions. Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock.

  • Page 177: Keep Phone Unlocked While It's On You

    Other settings : Security & location : Lock and unlock phone Remove trusted places Go to Settings Touch Security & location > Smart Lock. Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • for your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.

  • Page 178: Use Location Services

    Other settings : Security & location : Lock and unlock phone If you don't see Smart Lock, try the following: • Update Google Play services. In the Google Search widget on your Home screen, search for ‘Google Play services’, then touch the app to open it. •...

  • Page 179: Lock Sim Card

    Other settings : Security & location Turn it on or off to give or remove permission to use your location information. When it's off, your phone can't find your precise location or share it with any apps. However, turning this off disables many useful features and apps.
  • Page 180 Other settings : Security & location Caution: If you enter an incorrect PIN multiple times, the SIM will be disabled. If you accidentally disabled the SIM If you enter an incorrect PIN multiple times, the SIM will be disabled. Contact your carrier for a PIN unlock key (PUK) to re-enable the SIM.

  • Page 181: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customised information feed and take full advantage of the Calendar, Gmail and other apps included with your account.

  • Page 182: Sync Accounts And Apps

    Other settings : Accounts Remove account If you remove an account, information you synced will be removed from your phone, but it is not deleted from your account. To remove other accounts: Go to Settings > Accounts. Touch the account name. Touch REMOVE ACCOUNT.

  • Page 183: Manage Information In Your Google Account

    Other settings : Accounts Turn auto-sync off/on for all accounts Go to Settings > Accounts. Turn Automatically sync data on or off To collect messages, email, calendar or other app updates, you must sync the accounts manually. Sync manually Go to Settings >...

  • Page 184: System

    Other settings : System Set up emergency information You can set up emergency information, such as your emergency contact, and medical information, such as your blood type. First responders or other people can view this information from your lock screen. To set up your emergency information: Go to Settings...

  • Page 185: Customise The Keyboard

    Other settings : System For safety, environmental, warranty and other legal information, go to Settings > System > Legal information. Printed legal information may also be provided with your phone. To find your phone's model number, go to Settings > System > About phone > Model & hardware >...

  • Page 186: Use Multiple Languages

    Other settings : System • Turn Haptic feedback on keypress off or on. • If on, touch Vibration strength on keypress and move the slider. Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings >...
  • Page 187 Other settings : System All languages added to the list will appear on the keyboard's spacebar. To remove a language, go to Settings > System > Language & input > Languages, then touch > Remove. Add language to keyboard If you want a keyboard for a language that isn't a display language: Go to Settings >...

  • Page 188: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • add users. If you share your phone with family or friends, or within a business, you can set up a separate user space for each user. •...

  • Page 189: Add, Modify And Remove Users

    Other settings : System : Users and guests Icon Meaning Owner (If you set up your profile in Contacts and included a picture, you'll see it and your name instead.) Guest Added user Add, modify and remove users Add a user You must be the device owner to add users.

  • Page 190: Add Or Delete A Guest

    Other settings : System : Users and guests Remove a user You can remove yourself as a user. You must be the device owner to remove other users. Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch >...

  • Page 191: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet or computer to contact Motorola support.

  • Page 192: Phone Won't Turn On

    Fix a problem : Hardware issues Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: • Playing videos, games or other media apps • Using GPS navigation • Tethering your phone or using it as a Wi-Fi hotspot •...

  • Page 193: Phone Restarts Or Crashes

    Fix a problem : Hardware issues If you can't see a battery icon after you plug your phone in to charge, the issue could be with your screen. Check if your phone rings by calling it from another phone. If it rings, the issue is with your screen and you can try these troubleshooting steps.

  • Page 194: Sd Card Problems

    Fix a problem : Hardware issues If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the charger, restart by holding down the power button for 30 seconds. If your phone freezes again, check for a larger issue: Restart your phone to unfreeze it.
  • Page 195 Fix a problem : Hardware issues Phone cannot format SD card Try the following: • Check that the card's type and capacity is compatible with your phone. If not, use a different SD card that meets the requirements. • Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer.
  • Page 196 Fix a problem : Hardware issues Try a new SD card. Apps can't view files on SD card If none of your apps can view files on the card: Install a different file manager app from Play Store. Use that app to check whether files are visible on the card.

  • Page 197: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing has disappeared from your home screen, you just need to add a shortcut for the Phone app.
  • Page 198 Fix a problem : Call and SIM issues Choose your network operator (carrier). Wait 30 seconds for the network to refresh the signal. Remove your SIM card and reinsert. safe mode to see if apps that you have installed are causing the issue and uninstall as needed.

  • Page 199: Problems During Calls

    Fix a problem : Call and SIM issues Check that Phone app notifications haven't been disabled. Touch & hold , then touch > Notifications and make sure they are on Consistently busy signal Outbound calls If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the call from going through.
  • Page 200 Fix a problem : Call and SIM issues During a call, check that the proximity sensor works by covering it to confirm that it turns off your screen, preventing accidental touches during calls. You can also download an app to automatically lock your screen during calls;...
  • Page 201 Fix a problem : Call and SIM issues Reset the phone. Poor sound quality on calls Start by checking your volume setting. You can only adjust the call volume with the volume buttons while you're on a call. Wired headset Make sure the headset is inserted completely into the headset jack.

  • Page 202: Battery Issues

    Fix a problem : Battery issues Charging problems If the phone charges slowly or will not charge, try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure that the USB plug fits securely into the phone. If the battery has been completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 203 Fix a problem : Battery issues Plug your phone in and charge it normally. Tip: You can adjust settings to extend your battery life.

  • Page 204: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors etc.) automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off.
  • Page 205 Fix a problem : Bluetooth, Wi-Fi, USB issues Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is ticked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't receiving your calls.

  • Page 206: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Make sure Contact sharing is on. Check and adjust sharing settings on the paired device or in the device's app. Fix it: check the basics After each step, see if your issue is fixed: Check battery level on your phone and Bluetooth device, and charge if either is low.

  • Page 207: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Forget the network connection. Then set up the Wi-Fi connection again. Check if a software update is available for your phone. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in.
  • Page 208 Fix a problem : Bluetooth, Wi-Fi, USB issues Check your computer Windows computer Check your computer’s settings to make sure that Windows automatically detects new hardware. Restart your computer. Mac computer • Check that your computer is running Mac OS X 10.5 and up. •...

  • Page 209: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot the unlock code If you've forgotten your PIN, pattern or password to unlock your screen, you'll need to erase your phone, set it up again and set a new screen lock. Make sure that you know your Gmail address and password, which you'll need when setting up the phone.
  • Page 210 Fix a problem : Account and sign-in issues by the account name means that some or all of the account's information is configured to auto-sync. by the account name means that the account will not auto-sync. Make sure your Internet connection works. For sync to work, you need an Internet connection.

  • Page 211: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching and holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...

  • Page 212: Messaging Problems

    Fix a problem : App issues Problems with Play Store For help with Play Store, read Google's troubleshooting information. Problems with Gmail For help with Gmail, read Google's troubleshooting information. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app.
  • Page 213 Fix a problem : App issues Can't hear notifications Adjust your notification settings. Can't send or receive messages Change your preferred network to Global. If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone, your phone number may still be associated with iMessaging.

  • Page 214: Camera Problems

    Fix a problem : App issues Turn your phone off and then on again. Clear the app's cache. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and take the photo again. If new photos still look blurry: •...
  • Page 215 Fix a problem : App issues Error: Please restart camera After each troubleshooting step, check to see if the issue has been fixed: Turn your phone off and then on again. Clear the cache for the Camera app. Check updates to your Camera app.

  • Page 216: Maintenance Procedures

    Fix a problem : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to Settings > System > About phone > Android version. The number displayed is your phone's Android version.

  • Page 217: Reset Phone

    Fix a problem : Maintenance procedures Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. Touch RESET SETTINGS. Try to reconnect to Wi-Fi, mobile data and Bluetooth, or try to share your internet connection again.
  • Page 218 Fix a problem : Maintenance procedures Reset phone from Settings To erase all data and reset your phone: Go to Settings > System > Backup. If you're resetting because you suspect a third-party app is causing problems, turn off Back up to Google Drive.

  • Page 219: See More Help

    Fix a problem : Maintenance procedures 11. If you reset your phone because you suspect a third-party app is causing problems, when you set up the phone again, be sure you don't copy all apps. Then, restore one app at a time and use the phone for a while.

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