Motorola moto e6 PLAY User Manual
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Motorola moto e6 PLAY User Manual

Motorola moto e6 PLAY User Manual

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  • Page 1 User Guide...
  • Page 2 © 2023 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.

  • Page 3: Table Of Contents

    Contents Set up phone About your hardware Insert or remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics...
  • Page 4 Lock screen Use a screen saver Use apps Open, close, switch apps View two apps on screen View notifications About preloaded apps Get, delete, manage apps Install or update apps Manage or delete apps Protect against harmful apps...
  • Page 5 Edit or delete contacts Star your favorite contacts Sort contacts Share contacts Phone calls Answer calls Make calls During a call Make video calls Make conference calls Turn call waiting on and off Block calls and texts...
  • Page 6 Connect to VPNs Connected devices Connect with Bluetooth Transfer files between phone and computer (USB) Cast screen or media to TV Print from your phone Apps & notifications Change app settings Choose how apps notify you Battery...
  • Page 7 Hearing assistance Dexterity assistance Use accessibility shortcuts Security & location About security Protect against harmful apps Make sure your phone can be found Lock and unlock phone Set a screen lock Set advanced lock options Unlock with trusted devices...
  • Page 8 Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colors SD card issues Call and SIM issues Troubleshoot issues with calls Can't make calls Can't answer or phone doesn't ring Issues during calls...

  • Page 9: Set Up Phone

    Set up phone About your hardware Hardware diagram Tray for SIM and SD card Headset jack Proximity and ambient light sensors Earpiece/speaker Front camera Volume button Power button...

  • Page 10: Insert Or Remove Sim And Sd Cards

    Set up phone Back camera LED flash Fingerprint sensor Microphone Micro USB port to charge phone, transfer files, and share data connection with tethered devices Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
  • Page 11 Set up phone • Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for internal storage would slow your phone's performance.

  • Page 12: Copy Data From Old Phone

    Set up phone Push the tray back into the phone. If you inserted an SD card, format it now. When two SIMs are inserted, you see at the top of the home screen. If you see troubleshoot the issue. Note: If you need to activate or resize a SIM, contact your carrier. Fix an issue What type of issue do you have? •...
  • Page 13 Set up phone On your iPhone, open Drive and then: Sign in with your Google account. If you don’t have one, you can create it now. Touch > Settings > Backup & reset and start the backup. Wait for the backup to complete. When complete, on your new phone, sign in with the same Google account (Settings >...

  • Page 14: Manage Dual Sims

    Set up phone You’ll see these when you sign in to your Google account on your new phone. What won't copy: • Downloads, like PDF files • Apps that aren’t from Play Store • Accounts other than Google accounts • Contacts and calendars for services other than Google (such as WhatsApp) •...

  • Page 15: Set Up Voicemail

    Set up phone Select options: • Touch Cellular data and select a SIM. • Touch Calls and either assign a SIM or touch Ask every time. • Touch SMS messages and select a SIM. You can also touch & hold quick settings to switch between SIMs for mobile data.

  • Page 16: Set Up Email

    Set up phone Change any of the options: • To change voicemail service from your carrier to a different service or app, touch Advanced Settings > Service. • To change the number dialed to access voicemail, touch Advanced Settings > Setup. •...

  • Page 17: Prepare For Emergencies

    Set up phone Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address. • If you have been using Gmail with another account, touch your profile icon , then touch Add another account.

  • Page 18: Make It Yours

    Set up phone Tip: Don't put your mobile number as contact info on your lock screen unless you can access your voicemail from another device. Send your location to emergency services Not all carriers and countries support this feature. If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized...
  • Page 19 Set up phone • Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be interrupted. Protect your phone • Set up a screen lock. • Set up fingerprint security to unlock your screen safely and quickly with a touch. •...

  • Page 20: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network connections.

  • Page 21: About Your Lock Screen

    Learn the basics Add/remove screens You can add more home screens to the right. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new screen. To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the last item, the home screen will be removed.
  • Page 22 Learn the basics • Open the camera. Swipe left. • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control which notifications appear.

  • Page 23: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.

  • Page 24: If You Had An Iphone

    Learn the basics : New to Android? Personalize your phone While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more. It's a great way to learn many of your phone's capabilities while customizing it to suit your needs.

  • Page 25: About Your Google Account

    Learn the basics : New to Android? • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps; if the app stores your data online, then you can switch with little effort. Just download the Android version from Play Store and log in.

  • Page 26: Status Bar Icons

    Learn the basics : New to Android? Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. •...
  • Page 27 Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 28 Learn the basics : New to Android? Wireless display or adaptor connected. Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store. App successfully installed from Play Store. Email and calendar sync in progress. Upload complete.
  • Page 29 Learn the basics : New to Android? Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available.

  • Page 30: Phone Terms You Should Know

    Learn the basics : New to Android? Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode This mode allows you to use your phone's non-wireless functions (music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight.
  • Page 31 Learn the basics : New to Android? shortcut An icon you can add to your home screen that lets you quickly open an app. Create shortcuts for apps you use frequently. SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate your phone on the cellular network.

  • Page 32: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 33: Use Quick Settings

    Learn the basics : Get around on your phone Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
  • Page 34 Learn the basics : Get around on your phone Wi-Fi Bluetooth Do Not Disturb Auto-rotate Flashlight Battery Saver Mobile data Airplane mode Data Saver (Appears after you turn on Data Saver the first time.) Night Light (Appears after you turn on Night Light the first time.) Bedtime mode (Appears after you turn on Bedtime mode the first time.)

  • Page 35: Turn Screen Off And On

    Learn the basics : Get around on your phone Wi-Fi hotspot (Appears after you turn on hotspot the first time.) Open all settings To open the full list of all settings: • Open quick settings and touch • open Settings app. Tip: You can search the Settings app to find what you need quickly.
  • Page 36 Learn the basics : Get around on your phone To turn the screen off: • Press the Power button. When you set down your phone, it's good habit to do this. You prevent accidental touches, save a bit of battery, and keep it secure with the screen lock.

  • Page 37: Discover Useful Tools

    Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Control phone with your voice Train launch phrase Open the Google app, then touch your profile icon >...

  • Page 38: Get Directions To A Location

    Learn the basics : Discover useful tools Touch your profile icon > Settings > Google Assistant. Touch Hey Google & Voice Match. Touch Retrain voice model. Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
  • Page 39 Learn the basics : Discover useful tools Touch & hold the home screen. Touch Widgets. Touch & hold the Time and Weather widget, then drag it to the home screen. Set or delete alarms Touch the time. Adjust alarms: • To add a new alarm, touch and set the time and ringtone.

  • Page 40: Manage How You Spend Time On Your Phone

    Learn the basics : Discover useful tools Touch the temperature. Touch > Settings. Touch next to the city's name. View forecasts Touch the current temperature on the widget to open the forecast. Then: • To switch between forecasts for multiple locations you added, swipe right and left. •...
  • Page 41 Learn the basics : Discover useful tools For more information, touch a label on the chart. For example, to see your screen time for the week, touch today’s usage time. Limit daily screen time For individual apps, you can set a timer that limits the amount you use the app daily. Tip: To manage your child's screen time, use parental controls.
  • Page 42 Learn the basics : Discover useful tools Do one of the following: • Open quick settings, then touch & hold . • Go to Settings > Digital Wellbeing & parental controls > Focus mode. Next to Schedule, touch Tip: To mute sounds, stop vibration, and block notifications for all calls and notifications, use Do Not Disturb.

  • Page 43: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 44: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 45: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 46: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Set the wallpaper Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use.
  • Page 47 Personalize your phone : Home screen Touch & hold the home screen. Touch Widgets. Widgets are listed under their related apps. Touch & hold a widget to add it. Adjust widget's size You can make some widgets larger to view more content: Touch &...
  • Page 48 Personalize your phone : Home screen • New incognito tab Chrome • New tab • New reminder Calendar • New event • New task • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch •...

  • Page 49: Remake Your Home Screen With Launchers

    Personalize your phone : Home screen Drag it onto another to group them together, then release when you see a frame around them. To name the folder, touch to open it, then touch its name and type a new name. To add apps to the folder: Touch &...
  • Page 50 Personalize your phone : Home screen Touch Default apps > Home app. Or, touch Advanced > Default apps > Home app. Select the launcher you want to use. To adjust its settings, touch Delete launchers You can only delete launchers that you installed. Touch &...

  • Page 51: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 52: Use Apps

    Use apps Open, close, switch apps Open and close apps To open an app, swipe up from the bottom of your home screen, then touch the app. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.

  • Page 53: View Notifications

    Use apps Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, go to the home screen or app you want to use. The video (or navigation) shrinks.
  • Page 54 Use apps Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call. If an app icon has a notification dot, you can touch &...

  • Page 55: About Preloaded Apps

    Use apps About preloaded apps Apps that came with your phone The following apps may be preloaded on your phone. Don’t want some? Delete or disable them. Need other apps? You can download free and paid apps. Icon Description Calculator Make some quick calculations. Calendar Keep track of your upcoming events, get automatic reminders on your phone, and coordinate with others by sharing calendars.
  • Page 56 Use apps Files Browse and manage files and folders stored on your device or card. FM Radio Listen to FM radio stations. Gmail Compose, send, view, or search your email from your phone or computer. Google Search the web, see your updates, and adjust Google settings, including privacy. Google TV Get movies and TV shows for instant viewing from Play Store.
  • Page 57 Use apps Photos Manage photos and upload them automatically to your private album. Play Music Stream your favorite albums, singles, and live performances, and get recommendations for new music. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.

  • Page 58: Get, Delete, Manage Apps

    Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 59 Use apps : Get, delete, manage apps Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.

  • Page 60: Manage Or Delete Apps

    Use apps : Get, delete, manage apps Open the Play Store app. Touch your profile icon > Manage apps & device > Manage. Touch Installed and change to Not installed. Check the box for each app to re-install, then touch If you have multiple Google accounts, touch your profile icon and next to your account touch Select the other account and repeat the process to restore apps downloaded in that account.
  • Page 61 Use apps : Get, delete, manage apps One by one, uninstall recently downloaded apps. After each removal, restart your phone. See whether removing that app solved the problem. Once you delete the problematic app, you can restore the other apps you removed during testing.

  • Page 62: Protect Against Harmful Apps

    Use apps : Get, delete, manage apps Touch the app name. Touch > Uninstall for all users. Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history •...
  • Page 63 Use apps : Get, delete, manage apps Review the results of the latest scan, or touch Scan. Play Protect is on by default. To learn more, read Google's help. If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, troubleshoot the issue.

  • Page 64: Search And Browse

    Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
  • Page 65 Use apps : Search and browse On the home screen, touch on the search widget. Or, open the Camera app and touch Frame the item you want to learn about and touch Touch the item you want to learn about. For text, touch it to select it, and use to select more.

  • Page 66: Search Your Phone

    Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
  • Page 67 Use apps : Search and browse On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen. • To search for text on that page, touch > Find in page. •...
  • Page 68 Use apps : Search and browse Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser. Go to Settings > Apps & notifications. Touch Default apps > Browser app. Or, touch Advanced >...

  • Page 69: Text Messaging

    Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 70 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
  • Page 71 Use apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.

  • Page 72: Manage, Delete Messages

    Use apps : Text messaging Touch You can now paste it elsewhere, like in an email you're composing. Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Star messages you want to find later. Pin up to 3 conversations to keep these groups of messages at the top when you open the app.
  • Page 73 Use apps : Text messaging • To see archived messages, touch > Archived. Control notifications for text messages If you use the Messages app: Open Messages app. Touch your profile icon > Messages settings. If you have dual SIMs, touch General. Touch Notifications and: •...

  • Page 74: Change Default Messaging App

    Use apps : Text messaging Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
  • Page 75 Use apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.

  • Page 76: Email

    Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 77: View Email Attachments

    Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 78: Preview Inboxes From Home Screen

    Use apps : Email Touch Browse > Downloads. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
  • Page 79 Use apps : Email Touch > Notifications. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 80: Calendar App

    Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 81: Create And Manage Events

    Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.

  • Page 82: Control Notifications For Calendar Events

    Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.

  • Page 83: Clock App

    Use apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...

  • Page 84: Use Timer Or Stopwatch

    Use apps : Clock app Use timer or stopwatch Use timers You can set multiple countdown timers with labels to keep track: In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: •...

  • Page 85: Set Date And Time

    Use apps : Clock app Tip: If you use stopwatches frequently, add a task shortcut. Touch & hold , then drag Start stopwatch to your home screen. Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: •...
  • Page 86 Use apps : Clock app Open the Clock app and touch Touch > Settings. Turn Automatic home clock on...

  • Page 87: Contacts, Calls, Voicemail

    Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 88: Edit Or Delete Contacts

    Contacts, calls, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • assign a custom ringtone, touch >...

  • Page 89: Star Your Favorite Contacts

    Contacts, calls, voicemail : Contacts Delete one contact Open Contacts app. Touch the person's name. Touch > Delete and confirm the deletion. Delete multiple contacts Open Contacts app. In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the...

  • Page 90: Share Contacts

    Contacts, calls, voicemail : Contacts Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown. These changes don't affect which contacts are shown in the Phone app. In the Contacts app: • To show contacts from only one account, touch and select the account.
  • Page 91 Contacts, calls, voicemail : Contacts Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.

  • Page 92: Phone Calls

    Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 93: Make Calls

    Contacts, calls, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...

  • Page 94: During A Call

    Contacts, calls, voicemail : Phone calls Change default calling app You can download additional calling apps from Play Store. After you've installed one, you can make it your default calling app. Go to Settings > Apps & notifications. Touch Default apps > Phone app. Or, touch Advanced >...

  • Page 95: Make Video Calls

    Contacts, calls, voicemail : Phone calls Record calls For security and privacy reasons, your phone's Android version doesn't allow call recording. End the call Touch Or, swipe down from the top of any other screen to view the call notification and touch Hang up. Make video calls Make video call with Meet app Meet lets you video call anyone in your contact list who also uses Meet.

  • Page 96: Turn Call Waiting On And Off

    Contacts, calls, voicemail : Phone calls Turn call waiting on and off When you’re on a call and a new call comes in, the new call is sent to voicemail. If you want to be notified of new calls instead, turn on call waiting. Note: Some carriers automatically control call waiting.

  • Page 97: View And Delete Call History

    Contacts, calls, voicemail : Phone calls From the Messages app: Touch & hold the conversation thread from the number to block. Touch > Block. Or, touch (for numbers saved in your contacts). If you don’t want to report the call as spam to Google, remove the checkmark. Touch OK.
  • Page 98 Contacts, calls, voicemail : Phone calls You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls: Touch Touch >...

  • Page 99: Make Emergency Call From Locked Phone

    Contacts, calls, voicemail : Phone calls Touch the number. Touch Call details. Touch To delete all calls: Touch Touch > Call history. Touch > Clear call history. Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe).

  • Page 100: Voicemail

    Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
  • Page 101 Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 102: Photos And Videos

    Photos and videos Take photos Open the camera Do any of the following: • Touch • Press the Power button twice quickly. • From the lock screen, swipe left. Take a photo If needed, adjust settings such as flash or photo size. Frame your subject: •...

  • Page 103: Take Screenshots

    Photos and videos Take a panoramic photo On the viewfinder, touch Frame one side of the scene. Touch , then slowly pan horizontally across the scene. Keep your motion smooth and use a steady speed. When you reach the end of your scene, touch Share a photo you've just taken Touch the photo's thumbnail, to the left of Touch...

  • Page 104: Record Videos

    Photos and videos Record videos Record a video Open the camera: • Touch • Or, press the Power button twice quickly. • On the lock screen, swipe left. Touch Video to switch to video mode. If needed, adjust settings: • To record a selfie video, touch •...

  • Page 105: Adjust Photography Settings

    Photos and videos Adjust photography settings Before you take a photo, you can adjust settings to get the best photo for your situation. Use a timer Tip: Use a tabletop tripod to stabilize the phone when taking timed shots. If you're taking a selfie, touch Touch >...
  • Page 106 Photos and videos of your current region. North America and a few other regions use 60Hz, while the rest of the world uses 50Hz. Your camera is set to auto, but if you experience issues, change the setting: On the viewfinder, touch >...

  • Page 107: Adjust Other Camera Settings

    Photos and videos On the viewfinder, touch Settings. Touch Photo size. Select size to use for new photos: • To display pictures that fill your HDTV or widescreen monitor without cropping, use 16:9 widescreen mode. • To print 5″x7″ or 8″x10″ photos, use 4:3 standard mode. •...

  • Page 108: Delete Photos And Videos

    Photos and videos To adjust whether the Power button opens the camera: Go to Settings > System > Gestures. Touch Jump to camera and turn it on or off Delete photos and videos You can delete photos and videos: • Just from your phone’s storage.

  • Page 109: Edit Photos And Videos

    Photos and videos Touch Restore. If you don’t back up photos to your Google account, to maximize use of your phone’s internal storage space, there’s no undo. Once you delete something from your phone’s storage, it’s gone. You can try using a third-party app to recover recently deleted photos or videos.
  • Page 110 Photos and videos Do any of the following: • Trim the video. Drag the sliders to outline the frames to save. • Change orientation for playing the video. Touch • Steady a shaky recording. Touch Touch SAVE.

  • Page 111: Find, Share, Upload

    Photos and videos : Find, share, upload Find photos and videos Photos/videos you took To search for photos or videos: Open Photos app. Touch Search, then in the search box, type a search term, such as a location or person's name. Make sure back up and sync is on.

  • Page 112: Share Photos And Videos

    Photos and videos : Find, share, upload Folder Type of photo/video DCIM Taken with Camera app Pictures/PhotosEditor Your edited photos. Also check DCIM for edited photos. Pictures/Screenshots Screenshots Pictures/[app] Saved from messages or photo sharing apps Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth.
  • Page 113 Photos and videos : Find, share, upload • Whether you want to share on the internet or from device-to-device • Length of availability for sharing Ways to share Method Description Message Good for: (MMS) • Sharing one photo or a low-resolution video •...

  • Page 114: Upload Photos And Videos

    Photos and videos : Find, share, upload • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely. • Upload over Wi-Fi to prevent cellular data charges. Learn how Social app Good for: • Sharing publicly, with large groups of friends, followers, and subscribers •...
  • Page 115 Photos and videos : Find, share, upload Adjust settings as needed: • To choose high quality or original size for uploads, touch Backup quality. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders.

  • Page 116: Music

    Music Listen to radio Listen to FM stations Your phone uses wired headphones (any brand) to automatically tune to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Open the FM Radio app. Plug headphones into your phone and touch to turn the radio on.

  • Page 117: Listen To Music

    Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...

  • Page 118: Connect A Midi Device

    Music Tip: To see Bluetooth files you received, go to Settings > Connected devices > Connection preferences > Received files. Transfer music from your computer To move your music from your computer to your phone, connect them with a USB cable and copy the files to your phone’s Music folder.

  • Page 119: Settings Network And Internet

    Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.

  • Page 120: Connect With Wi-Fi Direct

    Settings : Network and internet Turn Wi-Fi off To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi. Open quick settings and touch to turn it off. Advanced: Disable Wi-Fi scanning Go to Settings >...

  • Page 121: Control Data Usage

    Settings : Network and internet Turn it on Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi and/or Bluetooth...

  • Page 122: Share Your Internet Connection

    Settings : Network and internet Restrict for all apps when you’re low Go to Settings > Network & internet > Data usage. open quick settings, then touch & hold Touch Data Saver and turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data.
  • Page 123 Settings : Network and internet Hotspot: Set up Check that: • Cellular data is on. (If cellular data is off, your phone doesn't have an internet connection to share.) • Data Saver is off. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and do any: •...
  • Page 124 Settings : Network and internet Change the password. Turn the hotspot back on to continue using it. Tip: When no devices are connected, the hotspot turns off automatically. To adjust this setting, go to Settings > Network & internet > Hotspot & tethering > Wi-Fi hotspot > Advanced > Turn off hotspot automatically.

  • Page 125: Connect To Vpns

    Settings : Network and internet To stop the connection, touch the notification and turn off Bluetooth tethering. Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings...

  • Page 126: Connected Devices

    Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 127 Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...

  • Page 128: Transfer Files Between Phone And Computer (Usb)

    Settings : Connected devices Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.

  • Page 129: Cast Screen Or Media To Tv

    Settings : Connected devices Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app • Pictures: Photos you edited and photos from apps other than Camera •...
  • Page 130 Settings : Connected devices Miracast is not supported. To cast an app: Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps.

  • Page 131: Print From Your Phone

    Settings : Connected devices Check for app help If you’re having issues casting with one of these apps, check their help center for troubleshooting information: • Netflix • Amazon Prime Video • YouTube • Google TV Print from your phone Set up printing To connect your printer and phone: Before you begin:...
  • Page 132 Settings : Connected devices Touch...

  • Page 133: Apps & Notifications

    Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 134: Choose How Apps Notify You

    Settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 135 Settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications, touch to see all apps. Then touch Notifications for each app and adjust behavior. Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch Adjust the slider.
  • Page 136 Settings : Apps & notifications Turn notification dots off or on App icons show dots to alert you about unread notifications. You can turn off dots for one or all apps. Turn dots off for all apps Go to Settings >...

  • Page 137: Battery

    Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone, or to a charger that is compatible with your phone.

  • Page 138: Use Battery Saver Mode

    Settings : Battery • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings >...

  • Page 139: Show Battery Percentage In Status Bar

    Settings : Battery • Wait until you look at an app to refresh its content, like email or news • Stop apps from doing things in the background • Stop using Location services when your screen is off When the phone is in Battery Saver mode, you'll see in the status bar.

  • Page 140: Storage

    Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.

  • Page 141: Manage Sd Card

    Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
  • Page 142 Settings : Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card To move apps to your SD card: Make sure it is formatted as internal storage. Go to Settings >...

  • Page 143: Find Downloaded Files

    Settings : Storage To insert the card into another device (computer, projector, etc.) that uses different card dimensions, you may need the adapter that came with your card. See device manufacturer's instructions for the type of adapter required and insertion instructions. Erase SD card Go to Settings...

  • Page 144: Recover Recently Deleted Files

    Settings : Storage • Photos, videos, and documents you save from emails or texts • Books, movies, or other content that you buy from Play Store and save for offline viewing • Other files or images you download from the web When the file has finished downloading, you'll see in the status...

  • Page 145: Upload Photos And Videos

    Settings : Storage On your computer, visit music.youtube.com Click on your profile picture > Upload music. To learn more, read Google's help. After you’ve uploaded your music, you can listen to it: • On your computer by visiting music.youtube.com • On your phone with the Play Music Upload photos and videos...

  • Page 146: Scan Documents And Make Copies

    Settings : Storage Manage your storage Open Photos app. Touch your profile icon > Photos settings > Backup. Touch Manage storage. View how many GB of storage you have used and approximately how much time your remaining storage will last. If you're running low, follow onscreen instructions to get more storage. To review and delete recommended photos: Under Review and delete, touch a category (such as large photos and videos, blurry photos, screenshots).
  • Page 147 Settings : Storage Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders. Each widget saves to a single folder on Drive. So, add multiple widgets, one for each folder you need (receipts, billing statements, recipes, etc.).

  • Page 148: Sound

    Settings : Sound Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
  • Page 149 Settings : Sound Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch > Audio and select the song stored on your phone.

  • Page 150: Silence Calls & Notifications

    Settings : Sound Fix an issue If you're not hearing your ringtones: • Look for in your status bar, which means you're in Do Not Disturb mode. Open quick settings turn Do Not Disturb off. • Check that your ringtone volume is set to Silence calls &...
  • Page 151 Settings : Sound Set overall behavior Sound and vibration When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can mute them too. To adjust settings for alarms, media, and touch sounds: Go to Settings >...
  • Page 152 Settings : Sound To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow repeat callers on Text messages Go to Settings > Sound > Do Not Disturb. Touch Messages, events & reminders > Allow messages. Choose whether to allow messages from: •...

  • Page 153: Stop Phone From Speaking

    Settings : Sound Adjust settings: • To use an existing schedule, touch its name, like Sleeping. To adjust times or settings, touch • To create a new one, touch Add rule. Touch Time, then enter a name and touch OK. Specify its days, start and end times, and level of silence.

  • Page 154: Turn Touch Sounds On/Off

    Settings : Sound Turn touch sounds on/off Go to Settings > Sound > Advanced. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sounds. •...

  • Page 155: Display

    Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 156: Choose Color Mode

    Settings : Display Touch Bedtime routine, then set your schedule. Touch Customize > Screen options at bedtime. Turn Grayscale on Turn it off To temporarily switch back to regular colors from grayscale, open quick settings and touch To stop automatically changing to grayscale at night, go to Settings > Digital Wellbeing & parental controls >...

  • Page 157: Change Font And Display Size

    Settings : Display In this mode, you can manually rotate the current app. Turn your phone the direction you want, then touch in the corner. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on.

  • Page 158: Accessibility

    Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Choose an option. How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and Deuteranomaly (red-green) green appear redder.
  • Page 159 Settings : Accessibility To zoom temporarily: Touch Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 160: Hearing Assistance

    Settings : Accessibility • Set your phone to make confirmation sounds after you touch or unlock the screen • Assign a ringtone for notifications from specific apps Hearing assistance Turn on video captions Go to Settings > Accessibility. Touch Captions and turn Use captions on Specify options (language, text size, and style) for closed captioning.

  • Page 161: Dexterity Assistance

    Settings : Accessibility Dexterity assistance Use external switch or keyboard If you’re unable to use a touchscreen, Switch Access lets you control the phone using external switches or keyboard keys to select items, scroll, enter text, and more. To use Switch Access, you must have one of the following: •...
  • Page 162 Settings : Accessibility Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. To use the menu: At the bottom of the screen, touch If you've set other...

  • Page 163: Security & Location

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 164: Protect Against Harmful Apps

    Settings : Security & location Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 165: Lock And Unlock Phone

    Settings : Security & location : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 166: Set Advanced Lock Options

    Settings : Security & location : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.

  • Page 167: Unlock With Trusted Devices

    Settings : Security & location : Lock and unlock phone Turn Make pattern visible off Hide passwords To control whether characters briefly display when you enter a password to unlock your phone or log into websites and apps: Go to Settings >...

  • Page 168: Unlock With Your Face

    Settings : Security & location : Lock and unlock phone Manually lock phone If you need to make sure the phone stays locked even when you’re connected to a trusted device, you can manually lock the phone. On the lock screen, touch .

  • Page 169: Unlock At Trusted Places

    Settings : Security & location : Lock and unlock phone Turn off face matching Go to Settings > Security & location > Face Unlock. Unlock your phone. Touch Delete face data. The phone will no longer recognize your face, and the data is deleted. To turn it on again, set up face matching again.

  • Page 170: Keep Phone Unlocked While It's On You

    Settings : Security & location : Lock and unlock phone Manually lock phone To lock your phone when you're in a trusted place, on the lock screen, touch . The phone stays locked until the next time you manually unlock it. Remove trusted places Go to Settings.

  • Page 171: Use Fingerprint Security

    Settings : Security & location : Lock and unlock phone Touch Security & location > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services. In the Google Search widget on your home screen, search for “Google Play services”, then touch the app to open it.
  • Page 172 Settings : Security & location : Lock and unlock phone • Anyone whose fingerprints are added to a user profile can unlock the phone and authorize purchases with the associated Google account or apps. Add a fingerprint for each finger you want to use with the sensor: Go to Settings >...

  • Page 173: Change Lock Screen Features

    Settings : Security & location : Lock and unlock phone Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with the sensor. The sensor may have trouble reading fingerprints if your finger is: •...

  • Page 174: Use Location Services

    Settings : Security & location : Lock and unlock phone Type the text to display and touch Save. Tip: Don't put your mobile number as contact info on your lock screen unless you can access your voicemail from another device. Quickly tighten lock screen security Unlocking with the fingerprint sensor...
  • Page 175 Settings : Security & location Review apps using your location To see which apps have recently accessed your location: Go to Settings > Security & location > Location. Under Recent location requests, review the list of apps that recently received your location. To prevent an app from accessing your location: Touch App-level permissions.

  • Page 176: Pin Your Screen

    Settings : Security & location Touch Advanced > Google Location Accuracy. Turn Improve location accuracy on When this setting is on, your phone uses GPS, Wi-Fi, mobile networks, and sensors to get the most accurate location. When it's off, your phone uses only GPS to find location, which can be slower and less accurate. Let your phone scan for nearby Wi-Fi networks or Bluetooth devices: Go to Settings...

  • Page 177: Lock Sim Card

    Settings : Security & location Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.

  • Page 178: Accounts

    Settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 179: Change Name & Info In Your Google Account

    Settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 180: Control What Info Google Collects

    Settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 181 Settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 182: System

    Settings : System Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 183: Languages & Input

    Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customize your Gboard settings. Change how keyboard looks To change the background color of your keyboard: Go to Settings >...

  • Page 184: Use Multiple Languages

    Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard >...

  • Page 185: Back Up Phone

    Settings : System : Languages & input Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard > Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Back up phone Back up to Google You can automatically back up the following items to your...
  • Page 186 Settings : System Touch > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.

  • Page 187: Users And Guests

    Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 188: Add, Modify, Remove Users

    Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 189: Add Or Delete Guest

    Settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.

  • Page 190: Fix Issues

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 191: Phone Won't Turn On

    Fix issues : Hardware issues • Use the charger that came with your phone, or a charger that is compatible with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...

  • Page 192: Screen Is Frozen Or Won't Respond

    Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...

  • Page 193: Sd Card Issues

    Fix issues : Hardware issues Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings. If Night Light is on, turn it off. • If certain colors appear diminished or their hues are different, go to Settings >...
  • Page 194 Fix issues : Hardware issues Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.

  • Page 195: Call And Sim Issues

    Fix issues : Call and SIM issues Troubleshoot issues with calls Select the statement that best describes your issue: • Can't make calls • Can't answer calls • Phone doesn’t ring • Don’t get calls/texts • People can’t hear me •...

  • Page 196: Can't Answer Or Phone Doesn't Ring

    Fix issues : Call and SIM issues airplane mode is on, turn it off. Turn your phone off and then on again. Check for app updates. Check if a software update is available for your phone. Check that the Preferred network type is set to Global. (Settings >...
  • Page 197 Fix issues : Call and SIM issues Look for in your status bar. If you see it: • Open quick settings and touch to turn Do Not Disturb off. Your phone will ring for incoming calls. • Make sure your phone is set to screen calls at the appropriate times.

  • Page 198: Issues During Calls

    Fix issues : Call and SIM issues If you're using Bedtime mode but don't want to send calls to voicemail when you're sleeping, touch Settings > Digital Wellbeing & parental controls > Bedtime mode > Customize and turn Do not Disturb for Bedtime mode off Issues during calls After each troubleshooting step, check to see if your issue is fixed.
  • Page 199 Fix issues : Call and SIM issues If the issue occurs while using the speakerphone or a Bluetooth headset, check your signal strength. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
  • Page 200 Fix issues : Call and SIM issues Turn your phone off and then on again. Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.

  • Page 201: Battery Issues

    Fix issues : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.

  • Page 202: Bluetooth, Wi-Fi, Usb Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 203 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 204: Wi-Fi Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 205: Can't Transfer Files Or Connect To Computer

    Fix issues : Bluetooth, Wi-Fi, USB issues • Cellular data is on. • Data Saver is turned off. If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 206 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your phone, connect your phone to a different computer. To test the USB port on your computer, connect a different device to your computer.

  • Page 207: Account And Sign-In Issues

    Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 208 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 209: App Issues

    Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 210: Camera Issues

    Fix issues : App issues After Chrome has updated, touch . Apps will now update normally. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or >...

  • Page 211: Messaging Issues

    Fix issues : App issues Clear the app's cache. If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.
  • Page 212 Fix issues : App issues Turn your phone off and then on again. If the issue persists, follow the steps below for specific issues. After each troubleshooting step, check to see if your issue is fixed. Red ! on text message If you see , your text message was not sent.

  • Page 213: Gmail Issues

    Fix issues : App issues Clear the app’s cache. This frees up space by removing temporary files. Reset the phone. Keyboard not working If your keyboard has problems, like a missing spacebar: Check for updates to your keyboard app. Turn your phone off and then on again. Clear the cache for the keyboard app.

  • Page 214: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...

  • Page 215: Reset Phone

    Fix issues : Maintenance procedures • Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls frequently drop. • Bluetooth doesn't work or disconnects automatically. • VPN doesn't work as expected. What gets deleted/removed when you reset •...
  • Page 216 Fix issues : Maintenance procedures Before you reset Back up your data. If your phone works and you can unlock it: • If you aren't automatically saving your photos and videos to your Google Photos library, back them up now or copy them to a computer.

  • Page 217: Get More Help

    Fix issues : Maintenance procedures Use Volume buttons to scroll to Reboot system now, then press the Power button to select it. Allow several minutes for the reboot to complete. If the phone doesn't finish rebooting, press & hold the Power button until the screen turns dark, then release it to power up normally. If you reset your phone because you suspect a third-party app is causing problems, when you set up the phone again, be sure you don't copy all apps.

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