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This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
6. CRU and Courier or Depot Service*
This type of Warranty Service is a combination of Type 1 and Type 3 (see
above).
7. CRU and Customer Carry-In or Mail-In Service*
This type of Warranty Service is a combination of Type 1 and Type 4 (see
above).
8. Machine Exchange Service
IBM will initiate shipment of a replacement Machine to your location. You
are responsible for its installation and verification of its operation. You
must pack the failing Machine into the shipping container that contained
the replacement Machine and return the failing Machine to IBM.
Transportation charges, both ways, are paid by IBM. You may be charged
for the replacement Machine if IBM does not receive the failing Machine
within 15 days of your receipt of the replacement Machine.
(*) When a 5, 6, or 7 type of warranty service is listed, IBM will determine
which type of warranty service is appropriate for the repair.
Service Levels
Service levels specified below are response-time objectives only and are not
guarantees. The specified service level may not be available in all worldwide
locations. Charges may apply outside IBM's normal service area. Certain
Machines with a Same Day On-site response-time objective may require the
installation and use of remote connectivity tools and equipment for direct
problem reporting, remote problem determination and resolution.
1. Next Business Day (NBD), 9X5
After we receive your call, following problem determination, if IBM
determines on-site service is required, a service technician will be
scheduled to arrive at your location on the next business day. Service will
be provided from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday
through Friday, excluding holidays.
2. Same Business Day (SBD), 9X5
After we receive your call, following problem determination, if IBM
determines on-site service is required, a service technician will be
scheduled to arrive at your location within four hours. Service will be
provided from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday
through Friday, excluding local IBM holidays. If after 1:00 p.m. it is
determined that on-site service is required, a service technician will be
scheduled to arrive the morning of the following business day.
3. Same Day (SD), 24X7
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BladeCenter Advanced Management Module: Installation Guide
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