IBM BladeCenter Advanced Management Module Installation Manual page 61

Scheduling of a warranty service will depend upon the following: 1) the time
your request for service is received, 2) Machine technology, and 3) availability
of parts. Contact your local IBM representative or the subcontractor or reseller
performing services on behalf of IBM for country and location specific
information.
Types of Warranty Service
1. Customer Replaceable Unit ("CRU") Service
IBM provides replacement CRUs to you for you to install. CRU information
and replacement instructions are shipped with your Machine and are
available from IBM at any time on your request. CRUs are designated as
being either Tier 1 or a Tier 2 CRU. Installation of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be
charged for the installation. You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of
warranty service designated for your Machine. IBM specifies in the
materials shipped with a replacement CRU whether a defective CRU must
be returned to IBM. When return is required, 1) return instructions and a
container are shipped with the replacement CRU, and 2) you may be
charged for the replacement CRU if IBM does not receive the defective
CRU within 15 days of your receipt of the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at
your location and verify its operation. You must provide suitable working
area to allow disassembly and reassembly of the IBM Machine. The area
must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to an IBM service center.
3. Courier or Depot Service
You will disconnect the failing Machine for collection arranged by IBM.
IBM will provide you with a shipping container for you to return your
Machine to a designated service center. A courier will pick up your
Machine and deliver it to the designated service center. Following its repair
or exchange, IBM will arrange the return delivery of the Machine to your
location. You are responsible for its installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM
designates. After IBM has repaired or exchanged the Machine, IBM will
make it available for your collection or, for Mail-in Service, IBM will return
it to you at IBM's expense, unless IBM specifies otherwise. You are
responsible for the subsequent installation of the Machine and verification
of its operation.
5. CRU and On-site Service*
Appendix B. IBM Statement of Limited Warranty Z125-4753-09 08/2006
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