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How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period,
contact IBM or your reseller to obtain warranty service. Contact information
for IBM is provided in Part 3. If you do not register the Machine with IBM,
you may be required to present proof of purchase as evidence of your
entitlement to warranty service.
What IBM Will Do to Correct Problems
IBM will attempt to diagnose and resolve your problem over the telephone or
electronically by access to an IBM Internet website. Certain Machines contain
remote support capabilities for direct problem reporting, remote problem
determination and resolution with IBM. When you contact IBM for service, you
must follow the problem determination and resolution procedures that IBM
specifies. Following problem determination, if IBM determines on-site service
is required, a service technician will be scheduled for service at your location.
You are responsible for downloading or obtaining from IBM, and installing
designated Machine Code (microcode, basic input/output system code (called
"BIOS"), utility programs, device drivers, and diagnostics delivered with an
IBM Machine) and other software updates in a timely manner from an IBM
Internet website or from other electronic media, and following the instructions
that IBM provides. You may request IBM to install Machine Code changes,
however, you may be charged for that service.
Some parts of IBM Machines are designated as Customer Replaceable Units
("CRUs"). If your problem can be resolved with a CRU (e.g., keyboard,
memory, hard disk drive), IBM will ship the CRU to you for you to install.
If the Machine does not function as warranted during the warranty period and
your problem cannot be resolved over the telephone or electronically, through
your application of Machine Code or software updates, or with a CRU, IBM or
its subcontractor or a reseller that has been approved by IBM to provide
warranty service, will either, at its discretion, 1) repair it to make it function as
warranted, or 2) replace it with one that is at least functionally equivalent. If
IBM or its subcontractor or the reseller is unable to do either, you may return
the Machine to your place of purchase and your money will be refunded.
IBM or its subcontractor or the reseller will also manage and install selected
engineering changes that apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the
item IBM or its subcontractor or the reseller replaces becomes IBM's property
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Appendix B. IBM Statement of Limited Warranty Z125-4753-09 08/2006
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