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10 Annex
10.1 After-sales service
Contact SAMSON's After-sales Service de-
partment for support concerning service or
repair work or when malfunctions or defects
arise.
E-mail address
You can reach our after-sales service at
aftersalesservice@samson.de.
Addresses of SAMSON AG and its subsid-
iaries
The addresses of SAMSON, its subsidiaries,
representatives and service facilities world-
wide can be found on our website
(u www.samson.de) or in all SAMSON
product catalogs.
To assist diagnosis and in case of an unclear
mounting situation, specify the following de-
tails (so far as possible). See section 2:
− Type designation (valve, actuator) and
valve size
− Model number and configuration ID
− Upstream and downstream pressure
− Medium temperature and process medi-
um
− Min. and max. flow rate
− Is a strainer installed?
− Installation drawing showing the exact
location of the regulator and all the ad-
ditionally installed components (shut-off
valves, pressure gauge etc.)
EB 3135-1 EN
10.2 Certificates
The EU declarations of conformity are in-
cluded on the next pages.
Annex
49
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