V2 Pro 3 Series Manual page 14

FOR NON EU CUSTOMERS:
return the goods to us and we will give you a store credit for the cost of postage.
FAULTY PRODUCTS OR PRODUCT FAILURE
In the unfortunate event that a product fails within 30 days of your purchase being received:
1. Stop using the product as soon as you become aware that there is a fault.
2. Notify us as soon as practically possible.
3. Please complete and download our Returns Form
4.
Include the completed returns form with the purchase you are returning.
5. We cannot process incomplete return forms.
6. We recommend that you return your purchase to us via recorded delivery and that
you retain proof of postage.
7. We reserve the right to inspect and test any product that is returned to us on the
basis that it is faulty or has failed.
8. In order to establish the fault we will conduct through tests on the product. In most
instances we will take photographs of the returned products.
9. Should we find that the product is faulty we will offer you a replacement. This does
not alter your right to a full refund if you prefer.
In the event that the tests show the product to be in good working order or that the
product has been damaged by misuse, physical abuse or incorrect operation in a
manner that is inconsistent with the specified use, we will return the product to you at
you cost.
Replacements for Batteries are limited to a maximum of 3 replacements per order for 3
months after the original purchase.
This applies to:
• Classic V2 batteries
• Ex Series batteries
• Vapor Couture batteries
Refunds or replacements for Pre-filled cartridge packs will be given if a maximum of 2
cartridges have been used from each pack.
Your statutory rights are not affected.
Please notify us within 7 days of receiving your purchase,
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