Returns Policy - V2 Pro 3 Series Manual

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RETURNS POLICY

We are committed to high standards of customer service and satisfaction and we are
confident of V2 Cigs and Vapour2 quality and taste we are therefore pleased to offer our
customers enhanced customer service terms.
Please read the instructions provided to you to ensure that you get the best possible use
of your product.
Our standard returns/refund policy is in accordance with the EU Consumer Contracts
Regulations (prior to 13 June 2014 the Distance Selling Regulations were applied) which
outlines your rights to cancel your order.
New legislation has come into effect in the UK from the 1st Of October 2015 and all
goods purchased on or after that date are subject to the rights outlined in the Consumer
Rights Act 2015.
We want you to be satisfied and happy with your electronic cigarette or
vaporizer. If you need help using your e-cig batteries, cartridges, e-liquid or
vaporizer we can give you the best service if you call our dedicated Customer
Service team on 01733 555 555 or via email on help@buyv2cigs.co.uk.
"No Quibble Money Back Guarantee". (Available only to aged 18+)
Cancelling Your Order and Claiming Your Refund
If you are not entirely satisfied with your purchase you may return it on our 14 day "No
Quibble" policy and we will give you a refund for the value of the goods purchased.
1. Notify us within 14 days from receipt of your purchases that you wish to return them.
2. Download and complete our
3.
Include the completed Returns Form with your purchase
4. We recommend that you return your purchase to us via recorded delivery and that
you retain proof of postage.
5. We are unable to process incomplete Return Forms.
6. You should get your refund within 14 days once it has been agreed that you are
entitled to a refund.
7. The cost of the return postage should be paid by you.
8.
The cost of the return postage will be refunded to you in the event that we agree that
the items are faulty.
RETURNS FORM
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