V2 Pro 3 Series Manual page 13

For a full refund the product(s) must be:
1. In an undamaged condition and must be in a re-saleable condition with the original
packaging.
2. No more than 2 cartridges in Starter Kits may be used.
3. All consumable items are sold in sealed containers. A refund can only be offered, in
accordance with the Consumer Contracts Regulations and Health and Safety
Regulation, on these items if all the seals are intact and the items are unused. This
includes:
• V2 Blank Cartridge
• EX Blanks
• V2 Pro Series 3 and V2 Series Pro Series 7 Liquid cartridges
• V2 Pro Series 3 and V2 Series Pro Series 7 Loose leaf cartridges
• V2 Pro Series 3 and V2 Series Pro Series 7 Wax cartridges
• All Express Kits
• All E-Liquids
• All E-Liquid Sampler Packs
Send Your Returns to:
V2 Cigs UK, 1st Floor, 54 Broadway, Peterborough. PE1 1SB, UK.
DAMAGED OR DEFECTIVE GOODS
We do our best to ensure that your goods arrive in perfect working condition.
If your goods arrive damaged or defective please notify us as soon as practically
possible.
1. Call our Customer Care Team on 01733 555 555 or email us on help@buyv2cigs.co.uk
for a pre-paid postage label.
2.
Download and complete our RETURNS FORM
3. Include the returns form with the item you are returning.
4. We cannot process incomplete return forms
5.
We reserve the right to inspect and test any product that is returned to us on the basis
that it is damaged or defective.
6. Should the returned items be found, after inspection and testing, to be damaged or
defective a refund or replacement product will be given within 14 days of agreeing that
you are entitled to a refund.
7. Should we establish that you are not entitled to a refund or a replacement we will return
the items to you at your expense.
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