Trouble Shooting; Frequently Asked Questions - Philips AWP2900 User Manual

Trouble Shooting

Trouble Possible cause
Strange taste of The product may need
the ltered water to be cleaned.
The lter cartridge reaches
the end of lifetime.
The silicon sealing ring is
not properly installed.
Water cannot run The lter cartridge is
through the lter. blocked.
The timer does not The timer is not started.
display anything.
The timer displays The timer is damaged.
abnormally.
The timer is out of battery.
Solution
Please clean the pitcher.
Please replace the lter
cartridge.
Check if the silicone gasket is
damaged or worn, and install
it in the correct way
Take out the lter and rinse it.
Shake it for some times and
put it back to the pitcher.
Follow instructions to start
the timer.
If it is within the two-year
warranty and the damage is
not caused by any man-made
factors, please contact after-
sales service for support;
If it is out of the two-year
warrannty, please note that
the pitcher is still functional.
Continue to change the lter
regularly as directed.
The timer contains a non
replaceable, sealed battery.
After several years of use, the
timer will stop working, but the
pitcher is still functional.
Continue to change the lter
regularly as directed.
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Frequently Asked Questions

Question
What are the black particles in
the ltered water?
After using the pitcher for a
period of time, some scale
was found accumulated on the
cover and tap water inlet.
How to solve it?
If the ltered water gets in touch
with the lter cartridge for a long
time, will the contaminants
adsorbed by lter cartridge
release into water again?
What would happen if the lter
runs out? Will the impurities
ow into the puri ed water?
Why does ltered water ow
fast?
Answer
The black particles are part of the lter
materials, which are made of natural
materials. Due to the friction during
long-distant transportation, the xed
mesh size, irregular shape of activated
carbon particles and some other reasons,
the particles may leak. They are not
harmful for health.
In order to remove these particles, please
completely soak the new lter cartridge in
the tap water before installing it. After 15
minutes soaking, put the lter cartridge
into the pitcher. Firmly press down it for a
tight seal. Discard your rst two pitchers
of ltered water.
It is because the tap water is hard and the
cover and tap water inlet always get in
touch of un ltered water. We suggest using
the household food grade citric acid scale
detergent to do a regular cleansing,
removing the scale on the pitcher.
No, the contaminants are permanently
absorbed through an internal exchange
of lter materials, preventing them from
being released again into the water.
Once Philips lter runs out, it doesn't
work anymore, but the impurities won't
ow into puri ed water. The worst case is
that the tap water isn't puri ed.
In general, it takes 2-4 minutes to purify
a jugful of water. If owing too fast, it may
be caused by:
1. Filter doesn't install properly, resulting
in leaking on the edge of seal ring, which
could be xed by re-installing the lter.
2. Filter is damaged. Pls replace the lter.
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