Table of Contents

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淨水器
Water Puri er
RO純淨飲水機
RO Dispenser
ADD6910
使用說明書
1-10
User Manual
11-20

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Table of Contents
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Do you have a question about the ADD6910 and is the answer not in the manual?

Questions and answers

linda
May 26, 2025

After replacing the filter, the button does not press anything.

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1 comments:
Mr. Anderson
May 26, 2025

The button on the Philips ADD6910 may not function after replacing the filter because the filter element indicator was not manually reset. If the indicator is not reset, water may stop coming out after a while, which can cause the button to appear unresponsive.

This answer is automatically generated

Stella
May 1, 2025

Doesn’t work

1 comments:
Mr. Anderson
May 16, 2025

If the Philips ADD6910 is not working, follow these troubleshooting steps:

1. Check Power Connection: Ensure the dispenser is properly connected to the power supply.

2. Cannot Extract Ambient Water:
- Make sure the water extraction button is pressed properly.
- If the indicator for changing water flashes, refill the raw water tank.
- Extract ambient water several times to allow filtration before extracting hot water.

3. Cannot Extract Hot Water:
- Wait until the water filtration indicator is on or flashing.
- Ensure there is enough water in the dispenser.

4. Cannot Filter Water Properly:
- Check that the raw water tank lid is well-covered.
- Refill the raw water tank if the water level is low.
- Listen for any strange noise during filtering.
- Make sure the raw water tank is properly installed.

5. General Checks:
- Make sure the machine is on a stable, flat surface.
- Do not use water above 38°C or below 5°C.
- After long-term storage or first-time use, run water through the system several times to clean it.

If the issue persists, disconnect power and avoid using the device until it is checked.

This answer is automatically generated

Kim S
April 7, 2025

The water is not coming out. I took the tank out to clean, force rinsing function is not working. Tried everything in the manual but there's absolutely no water coming out

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1 comments:
Mr. Anderson
April 9, 2025

Water may not come out of the Philips ADD6910 despite cleaning the tank and using the force rinsing function due to one or more of the following reasons:

1. The purified water tank (not the raw water tank) is empty.
2. The raw water tank is not installed properly.
3. The raw water tank lid is not closed properly.
4. The system is in “dry burn alarm” mode — try drawing ambient water a few times before using hot water.
5. The filter cartridge is not installed correctly.
6. The water level in the raw water tank is too low.
7. There is an air blockage in the filtration system — try the force rinsing function 1–3 times to remove it.

Check and correct all the above conditions to restore normal water output.

This answer is automatically generated

HON MING TONY YEUNG
April 6, 2025

怎按都没有水出,其它正常

User image 67f2689e4fc2d
1 comments:
Mr. Anderson
April 6, 2025

If no water comes out of the Philips ADD6910 despite everything else working normally, possible reasons include:

1. The raw water tank is not installed properly.
2. The raw water tank lid is not closed properly.
3. The raw water tank water level is too low.
4. The purified water tank (not the raw water tank) is empty.
5. The machine is in “dry burn alarm” mode—try dispensing room temperature water a few times before dispensing hot water.
6. The filter cartridge is not installed properly.
7. The machine is not filtering water due to air blockage—perform 1–3 forced rinses to remove it.

Check these conditions and take corrective action accordingly.

This answer is automatically generated

梁先生
March 31, 2025

取水正常,燈號正常,但每次取水,會發出抽起原水箱的三吓響聲,以前是沒有這情况的,已經嘗試,抽出原水箱,換水再重新裝入機器,也嘗試了 洗洗/一鍵排空,請問可以如何解决?

User image 67eaad8c3dc7d
1 comments:
Mr. Anderson
March 31, 2025

The unusual noise when extracting water from the Philips ADD6910 may be caused by the following:

1. Low water level in the raw water tank – Refill the raw water tank and check if the noise continues during filtering.
2. Air blockage in the filtering system – Perform a forced rinsing 1 to 3 times to remove the air blockage.
3. Poor water quality causing early filter clogging – Replace the filter cartridge and observe if the noise stops.

To resolve the issue, first check the water level, then try forced rinsing, and if needed, replace the filter cartridge.

This answer is automatically generated

janine mak
March 25, 2025

the water coming out from the purifier has a very strong strange taste whether hot or ambient. i have tried forced cleaning and even changing the filter but to no use.

1 comments:
Mr. Anderson
March 25, 2025

The water from the Philips ADD6910 purifier may have a strong strange taste if the dispenser has not been used for a long time or if the filter cartridge has not been changed as required. To resolve this, fill the raw water tank, filter the water, and empty the filtered water tank. Repeat this process twice. If the issue persists, change the filter cartridge.

This answer is automatically generated

許先生
March 9, 2025

用咗ADD6910飲水機1年,剛剛換咗ADD550濾芯,所有顯示正常唯獨是濾水指示燈不停閃動。請問如何處理?

User image 67cd99077faa2
1 comments:
Mr. Anderson
March 9, 2025

To fix the flashing water filter indicator light on the Philips ADD6910 after replacing the filter with ADD550, follow these steps:

1. Unplug the dispenser from the power supply.
2. Replace the filter:
- Press the button on the filter cover to open it.
- Rotate the old filter counterclockwise to unlock and remove it.
- Insert the new ADD550 filter and rotate it clockwise to lock it in place.
- Close the cover.
3. Plug in the dispenser.
4. Reset the filter lifetime:
- Long press the “Ambient water” button and the “150ml” button together for 3 seconds.
- The indicator light should change to blue.
5. Rinse the filter as required for first-time use.

This process will reset the filter indicator and stop the flashing light.

This answer is automatically generated

Chan Kim
February 24, 2025

水機是 ADD6910 濾水指示燈 閃爍 出唔到水

1 comments:
Mr. Anderson
February 24, 2025

The Philips ADD6910 water filter indicator light may be flashing and not dispensing water due to the following reasons:

1. Not Enough Water in the Inner Tank – If the indicator for changing water is flashing, the raw water tank needs to be refilled.
2. Filtration Process Not Complete – Wait until the water filtration indicator stops flashing.
3. Dispenser is Dry-Heating – Extract ambient water several times before trying to extract hot water.
4. Raw Water Tank Lid Not Properly Covered – Ensure the lid is securely closed.
5. Raw Water Tank at Low Level – Refill the raw water tank if the water level is too low.
6. Raw Water Tank Not Installed Properly – Check and reinstall the raw water tank correctly.

Following these steps should resolve the issue.

This answer is automatically generated

Ryan
January 28, 2025

Red light blinking after changing filter

User image 6798b79e6c5ac
1 comments:
Mr. Anderson
February 10, 2025

The red light is blinking because the filter cartridge lifetime has not been reset after changing the filter. To resolve this, plug in the dispenser and long press the “Ambient water” and “150ml button” for 3 seconds to reset the filter cartridge lifetime. The indicator light should change to blue.

This answer is automatically generated

Ed
January 26, 2025

There's a strange noise while filtering, I do all what the manual said the filter is new , but the noise is still there what should I do ?

1 comments:
Mr. Anderson
February 10, 2025

If your Philips ADD6910 is making a strange noise while filtering, even with a new filter, try the following steps:

1. Perform a forced rinsing 1-3 times to remove any air blockage in the filtering system.
2. Check if the raw water quality meets the required standards. If not, consider using better quality water.
3. Ensure the filter cartridge is properly installed.
4. If the issue persists, inspect the raw water tank and check for any low water levels or blockages.

If the noise continues after these steps, contact customer service for further assistance.

This answer is automatically generated

Summary of Contents for Philips ADD6910

  • Page 1 淨水器 Water Puri er RO純淨飲水機 RO Dispenser ADD6910 使用說明書 1-10 User Manual 11-20...
  • Page 2: Table Of Contents

    繁體中文 目錄 產品功能 濾芯更換 主要技術參數 故障診斷 結構示意圖 產品保修服務指南 操作與顯示介面 裝箱清單 安裝步驟 使用說明 注意事項 日常保養...
  • Page 3 產品功能 感謝您購買我們的產品。 本品爲多功能臺面式淨飲機。 通過即時制熱技術, 在幾秒鐘內能達到您想要的 水溫, 可方便地用於製作各類飲品。 機身內附有一體複合濾芯, 通過有效的過濾系統及UV殺菌功能, 可 清除自來水中99.999%的細菌和病毒, 99.9%的重金屬、 農藥殘留及餘氯*。 主要技術參數 ADD6910 產品名稱 220 V – 240 V 額定電壓 額定總功率 2200 W 2100 W 加熱功率 2000 L 濾芯額定總淨水量 適用水源 本地自來水 0 – 0.06 MPa 進水壓力 5 – 38℃...
  • Page 4: 結構示意圖

    結構示意圖 原水箱蓋 一體複合濾芯 濾芯蓋 淨水箱 (外觀不可見) 原水箱 顯示面板 出水鍵 出水燈 出水嘴 電源線 單向閥 接水盤 操作與顯示介面 UV-LED殺菌指示燈 濾芯壽命指示燈 500ml 95℃ 85℃ 300ml 水溫鍵** 水量鍵*** 45℃ Customize 210ml Ambient 150ml Child lock 換水指示燈 童鎖鍵 定制按鍵 濾水指示燈 **出水溫度可能存在±3℃的溫度 差,***水量可能存在±10%的容量 差, 實際出水水溫及水量可能受使用環境及當地水質影響,會存在偏差。...
  • Page 5: 安裝步驟

    安裝步驟 (1)安裝淨水機 ·請將機器放置在陰涼、 通風、 穩固的平面上, 遠離熱源; ·打開原水箱蓋, 向上提出原水箱, 往原水箱注清水後裝回機器, 並蓋好原水箱蓋; ·把電源線插頭插入電源插座, 機器發出 “嘀” 聲並且點亮顯示面板, 表示機器進入工作狀態。 (2)首次使用 ·首次使用時, 需觀察機器在使用過程中產品內部是否有水流出或周邊積水, 機器內部是否有異常聲音、 焦糊味、 煙等, 如發現上述情況請斷開電源連接並與售後人員聯繫。 ·首次使用或長期未使用時, 應裝滿水箱, 在濾水完成後使用一鍵排空功能, 即長按 “ ” (85° C鍵) 和 “ ” (300ml鍵)3秒, 如此反復操作兩次。 ·注意: 為防止乾燒, 機器首次通電取熱水時, 將先取出一段常溫水, 再取出熱水。 使用說明...
  • Page 6 ·智慧記憶取水: 取水過程若中途手動停止出水, 此時 “ ” (定制按鍵) 閃爍, 若10秒內點擊 “ ” (定制按鍵) , 則 “ ” (定制按鍵)常亮並記 95℃ 500ml 憶當前水溫和已出水水量; “ ” (定制按鍵)常亮時, 點擊 “ ” (童鎖 85℃ 300ml 鍵) (常溫水自動解鎖) 及出水鍵後, 可取出記憶水溫水量的淨水; 若10 45℃ Customize 210ml 秒內未點擊 “ ” (定制按鍵) , 則不記憶本次水溫和水量。 在正常使用 Ambient 150ml 中,...
  • Page 7: 注意事項

    (6)冬季模式 ·當原水的水溫低於10℃時, 機器可設置冬季模式。 45℃ Customize 210ml ·長按 “ ” (常溫水鍵)3秒, 再按取水鍵, 可取25℃淨水, 僅限單次操作。 Ambient Child Lock 150ml (7)抑菌功能 ·開機殺菌: 機器每次通電時, UV -LED殺菌模組開始工作1小時後自動關閉。 ·自動殺菌: 通電1小時後, 機器每隔50分鐘殺菌10分鐘。 ·當UV-LED殺菌模組工作時 “ ” (UV-LED指示燈)常亮; 當UV-LED殺 菌模組不工作時 “ ” (UV-LED指示燈)熄滅。 (8)休眠模式 · 1分鐘內沒有任何操作, 機器進入休眠狀態; ·機器在休眠狀態中, 除 “ ”...
  • Page 8: 日常保養

    ·應將本産品放置在穩固、 平坦、 水平的表面上; · 本機器應放置於室內陰涼乾燥的地方, 避免陽光直射, 擺放位置不應靠近暖氣設備、 電熱產品或其他高 溫場所; ·機器擺放位置不得處於會出現或有可能出現可燃性氣體洩露的場所; ·切勿用濕手插拔電源插頭, 以免引發觸電危險; ·請勿自行拆卸、 改裝機器或在機器上放置重物, 以免損壞淨水機; ·長時間不使用機器, 務必斷開電源, 排空原水箱和淨水箱的水; · 本機器進水溫度要求5-38℃, 進水溫度超過38℃時, 會損壞濾芯, 使濾芯失效; 進水溫度低於5℃時, 可能造成凍結, 引起機器原配件破裂; · 本機器僅適用於室內安裝與使用, 必須使用可靠接地的插座; ·初次使用或長期停用後, 需反復放水幾次清洗, 清洗完畢後, 方可使用; · 本機器的維修保養需使用指定的部件或配件; ·嚴禁使用汽油等有機溶劑擦拭本機外殼, 確需清潔時, 應斷電後用濕抹布輕擦本產品表面; ·倘若發生故障, 應立即關掉電源, 切勿將有缺陷的機器置於工作狀態; ·隨著產品的升級,...
  • Page 9: 濾芯更換

    濾芯更換 請根據顯示幕濾芯壽命提示或建議更換週期更換濾芯。 新的濾芯可從經授權的經銷商處或服務中心獲 得, 其供應型號為: ADD550。 名稱 型號 建議更換週期 ADD550 1年 一體複合濾芯(MAX) 僅可使用原裝飛利浦濾芯進行更換。 (1)濾芯壽命顯示 “ ” (濾芯壽命指示燈)顔色代表濾芯剩餘壽命概況, 藍色時, 表示濾芯 剩餘壽命大於10%, 紫色時, 表示濾芯剩餘壽命小於10%; 紅色時, 表示濾 芯剩餘壽命小於7天或壽命到期。 (2)濾芯更換步驟 ·拔出電源。 ·按下濾芯蓋旋鈕, 濾芯蓋彈出。 ·將需要更換的濾芯逆時針旋轉至開鎖位置並提出。 ·將新的濾芯塞進機器並順時針旋入至鎖上位置, 然後蓋上濾芯蓋。 ·恢復機器電源, 長按 “ ” (常溫水鍵)和 “ ” (150ml鍵)鍵3秒鐘時間(樂音提示3聲) 重置濾芯壽命計算器,...
  • Page 10: 故障診斷

    故障診斷 故障現象 故障可能的原因 解決方案 機器未通電 檢查電源連接是否正常 按鍵未觸摸到位 重新觸摸按鍵進行取水操作 不能取常 檢查顯示介面是否提示 “ ” (換水指示燈), 如果 溫水 “ ” (換水指示燈)閃爍請提出原水箱進行換水, 淨水箱(非原水箱)缺水 然後等待濾水完成後再進行取水操作 機器處於 “乾燒警報” 狀態中 先取用幾次常溫水, 再取其他溫度的熱水 不能取熱水 等待片刻, 當 “ ” (濾水指示燈)常亮或熄滅顯 淨水箱(非原水箱)缺水 示時即可正常取熱水 原水箱蓋未合攏 檢查原水箱蓋是否合攏到位 請提出原水箱進行換水, 然後觀察濾水時是否 原水箱水位處於低水位狀態 機器不濾水 有異常聲音 原水箱未安裝到位...
  • Page 11: 產品功能 1

    會自動解除, EH消失 原水溫度探測器異常 聯繫售後維修人員 加熱體溫度探測器異常 聯繫售後維修人員 TDS探測器異常 聯繫售後維修人員 取300ml常溫水, 如仍然無法解除警報, 請聯繫 售後維修人員 溢水警報 檢查原水箱座的單向閥是否到位, 如不到位, 用 小頂針將單向閥調整歸位或聯繫售後人員更換 單向閥 通訊警報 聯繫售後維修人員 産品保修服務指南 從購買日期起, 產品擁有兩年保固期。 如果您需要更多資訊, 請瀏覽網站: www.philips.com/welcome. 在購買日期後起計兩年內, 凡經本公司特約維修站人員確認爲正常使用情況下, 因製作工藝或原配件造 成之損壞, 您都將獲得免費保修服務。 此免費服務不包括需時常更換的易耗零配件(凈水器濾芯、 凈水壺濾芯、 活性炭、 樹脂、 超濾膜片等) 、 輔助裝置、 運輸費及維修人員上門服務費。 維修時請攜同購買憑證正本方爲有效。...
  • Page 12: 主要技術參數 1

    以下情況將不能獲得免費服務 1. 使用不當引起的人爲損壞, 例如接入不適當配件、 不適當之安裝、 不依說明書使用、 錯 使用或疏忽而 造成損壞等。 2. 因運輸及其他意外而造成之損壞。 3. 非經本公司認可之維修和改裝。 4. 其他因不可抗力 (如自然災害、 電壓異常等)造成的損壞。 5. 一般家庭以外使用(如工業、 商業用等)而造成的損壞。 6. 正常使用引起的產品老化, 磨損等, 但不影響產品的正常使用。 該說明作爲在規定期限及條件之內進行免費維修的宣貫, 並不限制消費者的法定權利。 裝箱清單 主機 接水盤 使用說明書 快速入門指南 清潔刷...
  • Page 13 請保留此說明書以便查閱...
  • Page 14: Main Technical Speci Cations

    English CONTENTS Product introduction Filter cartridge change Main technical speci cations Trouble shooting Product overview Guarantee & Service User interface Packing list Installation Usage instruction Precautions Routine maintenance...
  • Page 15: Product Introduction

    RO ltration system and UV-LED guarantee cleanness of water by removing up to 99.999% bacteria and virus, 99.9% heavy metal, pesticides and chlorine*. 2 Main technical speci cations Product model ADD6910 Rated voltage 220 V – 240 V ~ Total rated power...
  • Page 16: Product Overview

    3 Product overview Raw water tank cover All-in-one RO lter Filter cover Inner water tank for the ltered water (inside the dispenser) Raw water tank Display panel Water extraction button Extraction indicator light Nozzle Power cord Check valve Water drain 4 User interface Indicator of UV-LED sterilization Indicator of lter lifetime...
  • Page 17: Installation

    5 Installation (1)Set-up · Please put the dispenser on a cool, well-ventilated and stable place. Keep away from heat. · Take out the raw water tank and ll it with water. Install it back to the dispenser and cover the lid. ·...
  • Page 18 · Customization: If the extraction process is stopped in halfway, press the “ ” (Customize button) and the dispenser will 95℃ 500ml memorize the water temperature and volume extracted at this time. The dispenser will go back to standby mode if no button is 85℃...
  • Page 19: Precautions

    (6)Winter mode · When the raw water temperature is lower than 10℃, winter mode 45℃ Customize 210ml can be set. Ambient Child Lock 150ml · Long press “ ”(Ambient water) for 3 seconds, and then tap the water extraction icon to get 25℃ ltered water, and this operation is only valid for a single use.
  • Page 20: Routine Maintenance

    · The dispenser should be placed in indoor where is cool and well-ventilated. Keep away from direct sunlight, heating elements, or anywhere is hot. · The dispenser shall not be placed in place that may have in ammable gas leakage. ·...
  • Page 21: Filter Cartridge Change

    Suggested Replacement Cycle All-in-one RO lter (MAX) ADD550 1 year Only the original Philips lter cartridge can be used for replacement. (1)Indicator of lter lifetime The color of “ ” (Indicator of lter lifetime) shows the remaining lifetime for the lter cartridge as follows:...
  • Page 22: Trouble Shooting

    10 Trouble shooting Error Causes Solutions The product is not connected Check if the dispenser is well connected with with the power supply power supply Press the water extraction button again Button is not pressed properly Cannot extract ambient water “...
  • Page 23: Guarantee & Service

    11 Guarantee & Service This dispenser includes a two-year warranty from the date of purchase. If you need more information, please visit: www.philips.com/welcome. Within two years from the date of purchase, you will receive free warranty service for any damage caused by the manufacturing process or components under normal operation con rmed by our maintenance service.
  • Page 24: Packing List

    You cannot receive free warranty service under the following conditions: 1. Damage by improper operation, such as improper components connection, improper installation, deprived of manual use, mis-operation. 2. Negligence and damage because of transportation or other accident. 3. Maintenance and modi cation without approval. 4.
  • Page 25 Please keep this user manual for future reference.
  • Page 26 Speci cations are subject to change without notice © 2019 AquaShield All rights reserved. The Philips trademark and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. used under license. This product has been manufactured by and is sold under the responsibility of Shanghai AquaShield Health Technology Company Limited and Shanghai AquaShield Health Technology Company Limited is the warrantor in relation to this product.

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