Do you have a question about the ADD6910 and is the answer not in the manual?
Questions and answers
linda
May 26, 2025
After replacing the filter, the button does not press anything.
1 comments:
Mr. Anderson
May 26, 2025
The button on the Philips ADD6910 may not function after replacing the filter because the filter element indicator was not manually reset. If the indicator is not reset, water may stop coming out after a while, which can cause the button to appear unresponsive.
This answer is automatically generated
Stella
May 1, 2025
Doesn’t work
1 comments:
Mr. Anderson
May 16, 2025
If the Philips ADD6910 is not working, follow these troubleshooting steps:
1. Check Power Connection: Ensure the dispenser is properly connected to the power supply.
2. Cannot Extract Ambient Water: - Make sure the water extraction button is pressed properly. - If the indicator for changing water flashes, refill the raw water tank. - Extract ambient water several times to allow filtration before extracting hot water.
3. Cannot Extract Hot Water: - Wait until the water filtration indicator is on or flashing. - Ensure there is enough water in the dispenser.
4. Cannot Filter Water Properly: - Check that the raw water tank lid is well-covered. - Refill the raw water tank if the water level is low. - Listen for any strange noise during filtering. - Make sure the raw water tank is properly installed.
5. General Checks: - Make sure the machine is on a stable, flat surface. - Do not use water above 38°C or below 5°C. - After long-term storage or first-time use, run water through the system several times to clean it.
If the issue persists, disconnect power and avoid using the device until it is checked.
This answer is automatically generated
Kim S
April 7, 2025
The water is not coming out. I took the tank out to clean, force rinsing function is not working. Tried everything in the manual but there's absolutely no water coming out
1 comments:
Mr. Anderson
April 9, 2025
Water may not come out of the Philips ADD6910 despite cleaning the tank and using the force rinsing function due to one or more of the following reasons:
1. The purified water tank (not the raw water tank) is empty. 2. The raw water tank is not installed properly. 3. The raw water tank lid is not closed properly. 4. The system is in “dry burn alarm” mode — try drawing ambient water a few times before using hot water. 5. The filter cartridge is not installed correctly. 6. The water level in the raw water tank is too low. 7. There is an air blockage in the filtration system — try the force rinsing function 1–3 times to remove it.
Check and correct all the above conditions to restore normal water output.
This answer is automatically generated
HON MING TONY YEUNG
April 6, 2025
怎按都没有水出,其它正常
1 comments:
Mr. Anderson
April 6, 2025
If no water comes out of the Philips ADD6910 despite everything else working normally, possible reasons include:
1. The raw water tank is not installed properly. 2. The raw water tank lid is not closed properly. 3. The raw water tank water level is too low. 4. The purified water tank (not the raw water tank) is empty. 5. The machine is in “dry burn alarm” mode—try dispensing room temperature water a few times before dispensing hot water. 6. The filter cartridge is not installed properly. 7. The machine is not filtering water due to air blockage—perform 1–3 forced rinses to remove it.
Check these conditions and take corrective action accordingly.
The unusual noise when extracting water from the Philips ADD6910 may be caused by the following:
1. Low water level in the raw water tank – Refill the raw water tank and check if the noise continues during filtering. 2. Air blockage in the filtering system – Perform a forced rinsing 1 to 3 times to remove the air blockage. 3. Poor water quality causing early filter clogging – Replace the filter cartridge and observe if the noise stops.
To resolve the issue, first check the water level, then try forced rinsing, and if needed, replace the filter cartridge.
This answer is automatically generated
janine mak
March 25, 2025
the water coming out from the purifier has a very strong strange taste whether hot or ambient. i have tried forced cleaning and even changing the filter but to no use.
1 comments:
Mr. Anderson
March 25, 2025
The water from the Philips ADD6910 purifier may have a strong strange taste if the dispenser has not been used for a long time or if the filter cartridge has not been changed as required. To resolve this, fill the raw water tank, filter the water, and empty the filtered water tank. Repeat this process twice. If the issue persists, change the filter cartridge.
To fix the flashing water filter indicator light on the Philips ADD6910 after replacing the filter with ADD550, follow these steps:
1. Unplug the dispenser from the power supply. 2. Replace the filter: - Press the button on the filter cover to open it. - Rotate the old filter counterclockwise to unlock and remove it. - Insert the new ADD550 filter and rotate it clockwise to lock it in place. - Close the cover. 3. Plug in the dispenser. 4. Reset the filter lifetime: - Long press the “Ambient water” button and the “150ml” button together for 3 seconds. - The indicator light should change to blue. 5. Rinse the filter as required for first-time use.
This process will reset the filter indicator and stop the flashing light.
This answer is automatically generated
Chan Kim
February 24, 2025
水機是 ADD6910 濾水指示燈 閃爍 出唔到水
1 comments:
Mr. Anderson
February 24, 2025
The Philips ADD6910 water filter indicator light may be flashing and not dispensing water due to the following reasons:
1. Not Enough Water in the Inner Tank – If the indicator for changing water is flashing, the raw water tank needs to be refilled. 2. Filtration Process Not Complete – Wait until the water filtration indicator stops flashing. 3. Dispenser is Dry-Heating – Extract ambient water several times before trying to extract hot water. 4. Raw Water Tank Lid Not Properly Covered – Ensure the lid is securely closed. 5. Raw Water Tank at Low Level – Refill the raw water tank if the water level is too low. 6. Raw Water Tank Not Installed Properly – Check and reinstall the raw water tank correctly.
Following these steps should resolve the issue.
This answer is automatically generated
Ryan
January 28, 2025
Red light blinking after changing filter
1 comments:
Mr. Anderson
February 10, 2025
The red light is blinking because the filter cartridge lifetime has not been reset after changing the filter. To resolve this, plug in the dispenser and long press the “Ambient water” and “150ml button” for 3 seconds to reset the filter cartridge lifetime. The indicator light should change to blue.
This answer is automatically generated
Ed
January 26, 2025
There's a strange noise while filtering, I do all what the manual said the filter is new , but the noise is still there what should I do ?
1 comments:
Mr. Anderson
February 10, 2025
If your Philips ADD6910 is making a strange noise while filtering, even with a new filter, try the following steps:
1. Perform a forced rinsing 1-3 times to remove any air blockage in the filtering system. 2. Check if the raw water quality meets the required standards. If not, consider using better quality water. 3. Ensure the filter cartridge is properly installed. 4. If the issue persists, inspect the raw water tank and check for any low water levels or blockages.
If the noise continues after these steps, contact customer service for further assistance.
English CONTENTS Product introduction Filter cartridge change Main technical speci cations Trouble shooting Product overview Guarantee & Service User interface Packing list Installation Usage instruction Precautions Routine maintenance...
RO ltration system and UV-LED guarantee cleanness of water by removing up to 99.999% bacteria and virus, 99.9% heavy metal, pesticides and chlorine*. 2 Main technical speci cations Product model ADD6910 Rated voltage 220 V – 240 V ~ Total rated power...
3 Product overview Raw water tank cover All-in-one RO lter Filter cover Inner water tank for the ltered water (inside the dispenser) Raw water tank Display panel Water extraction button Extraction indicator light Nozzle Power cord Check valve Water drain 4 User interface Indicator of UV-LED sterilization Indicator of lter lifetime...
5 Installation (1)Set-up · Please put the dispenser on a cool, well-ventilated and stable place. Keep away from heat. · Take out the raw water tank and ll it with water. Install it back to the dispenser and cover the lid. ·...
Page 18
· Customization: If the extraction process is stopped in halfway, press the “ ” (Customize button) and the dispenser will 95℃ 500ml memorize the water temperature and volume extracted at this time. The dispenser will go back to standby mode if no button is 85℃...
(6)Winter mode · When the raw water temperature is lower than 10℃, winter mode 45℃ Customize 210ml can be set. Ambient Child Lock 150ml · Long press “ ”(Ambient water) for 3 seconds, and then tap the water extraction icon to get 25℃ ltered water, and this operation is only valid for a single use.
· The dispenser should be placed in indoor where is cool and well-ventilated. Keep away from direct sunlight, heating elements, or anywhere is hot. · The dispenser shall not be placed in place that may have in ammable gas leakage. ·...
Suggested Replacement Cycle All-in-one RO lter (MAX) ADD550 1 year Only the original Philips lter cartridge can be used for replacement. (1)Indicator of lter lifetime The color of “ ” (Indicator of lter lifetime) shows the remaining lifetime for the lter cartridge as follows:...
10 Trouble shooting Error Causes Solutions The product is not connected Check if the dispenser is well connected with with the power supply power supply Press the water extraction button again Button is not pressed properly Cannot extract ambient water “...
11 Guarantee & Service This dispenser includes a two-year warranty from the date of purchase. If you need more information, please visit: www.philips.com/welcome. Within two years from the date of purchase, you will receive free warranty service for any damage caused by the manufacturing process or components under normal operation con rmed by our maintenance service.
You cannot receive free warranty service under the following conditions: 1. Damage by improper operation, such as improper components connection, improper installation, deprived of manual use, mis-operation. 2. Negligence and damage because of transportation or other accident. 3. Maintenance and modi cation without approval. 4.
Page 25
Please keep this user manual for future reference.
Need help?
Do you have a question about the ADD6910 and is the answer not in the manual?
Questions and answers
After replacing the filter, the button does not press anything.
The button on the Philips ADD6910 may not function after replacing the filter because the filter element indicator was not manually reset. If the indicator is not reset, water may stop coming out after a while, which can cause the button to appear unresponsive.
This answer is automatically generated
Doesn’t work
If the Philips ADD6910 is not working, follow these troubleshooting steps:
1. Check Power Connection: Ensure the dispenser is properly connected to the power supply.
2. Cannot Extract Ambient Water:
- Make sure the water extraction button is pressed properly.
- If the indicator for changing water flashes, refill the raw water tank.
- Extract ambient water several times to allow filtration before extracting hot water.
3. Cannot Extract Hot Water:
- Wait until the water filtration indicator is on or flashing.
- Ensure there is enough water in the dispenser.
4. Cannot Filter Water Properly:
- Check that the raw water tank lid is well-covered.
- Refill the raw water tank if the water level is low.
- Listen for any strange noise during filtering.
- Make sure the raw water tank is properly installed.
5. General Checks:
- Make sure the machine is on a stable, flat surface.
- Do not use water above 38°C or below 5°C.
- After long-term storage or first-time use, run water through the system several times to clean it.
If the issue persists, disconnect power and avoid using the device until it is checked.
This answer is automatically generated
The water is not coming out. I took the tank out to clean, force rinsing function is not working. Tried everything in the manual but there's absolutely no water coming out
Water may not come out of the Philips ADD6910 despite cleaning the tank and using the force rinsing function due to one or more of the following reasons:
1. The purified water tank (not the raw water tank) is empty.
2. The raw water tank is not installed properly.
3. The raw water tank lid is not closed properly.
4. The system is in “dry burn alarm” mode — try drawing ambient water a few times before using hot water.
5. The filter cartridge is not installed correctly.
6. The water level in the raw water tank is too low.
7. There is an air blockage in the filtration system — try the force rinsing function 1–3 times to remove it.
Check and correct all the above conditions to restore normal water output.
This answer is automatically generated
怎按都没有水出,其它正常
If no water comes out of the Philips ADD6910 despite everything else working normally, possible reasons include:
1. The raw water tank is not installed properly.
2. The raw water tank lid is not closed properly.
3. The raw water tank water level is too low.
4. The purified water tank (not the raw water tank) is empty.
5. The machine is in “dry burn alarm” mode—try dispensing room temperature water a few times before dispensing hot water.
6. The filter cartridge is not installed properly.
7. The machine is not filtering water due to air blockage—perform 1–3 forced rinses to remove it.
Check these conditions and take corrective action accordingly.
This answer is automatically generated
取水正常,燈號正常,但每次取水,會發出抽起原水箱的三吓響聲,以前是沒有這情况的,已經嘗試,抽出原水箱,換水再重新裝入機器,也嘗試了 洗洗/一鍵排空,請問可以如何解决?
The unusual noise when extracting water from the Philips ADD6910 may be caused by the following:
1. Low water level in the raw water tank – Refill the raw water tank and check if the noise continues during filtering.
2. Air blockage in the filtering system – Perform a forced rinsing 1 to 3 times to remove the air blockage.
3. Poor water quality causing early filter clogging – Replace the filter cartridge and observe if the noise stops.
To resolve the issue, first check the water level, then try forced rinsing, and if needed, replace the filter cartridge.
This answer is automatically generated
the water coming out from the purifier has a very strong strange taste whether hot or ambient. i have tried forced cleaning and even changing the filter but to no use.
The water from the Philips ADD6910 purifier may have a strong strange taste if the dispenser has not been used for a long time or if the filter cartridge has not been changed as required. To resolve this, fill the raw water tank, filter the water, and empty the filtered water tank. Repeat this process twice. If the issue persists, change the filter cartridge.
This answer is automatically generated
用咗ADD6910飲水機1年,剛剛換咗ADD550濾芯,所有顯示正常唯獨是濾水指示燈不停閃動。請問如何處理?
To fix the flashing water filter indicator light on the Philips ADD6910 after replacing the filter with ADD550, follow these steps:
1. Unplug the dispenser from the power supply.
2. Replace the filter:
- Press the button on the filter cover to open it.
- Rotate the old filter counterclockwise to unlock and remove it.
- Insert the new ADD550 filter and rotate it clockwise to lock it in place.
- Close the cover.
3. Plug in the dispenser.
4. Reset the filter lifetime:
- Long press the “Ambient water” button and the “150ml” button together for 3 seconds.
- The indicator light should change to blue.
5. Rinse the filter as required for first-time use.
This process will reset the filter indicator and stop the flashing light.
This answer is automatically generated
水機是 ADD6910 濾水指示燈 閃爍 出唔到水
The Philips ADD6910 water filter indicator light may be flashing and not dispensing water due to the following reasons:
1. Not Enough Water in the Inner Tank – If the indicator for changing water is flashing, the raw water tank needs to be refilled.
2. Filtration Process Not Complete – Wait until the water filtration indicator stops flashing.
3. Dispenser is Dry-Heating – Extract ambient water several times before trying to extract hot water.
4. Raw Water Tank Lid Not Properly Covered – Ensure the lid is securely closed.
5. Raw Water Tank at Low Level – Refill the raw water tank if the water level is too low.
6. Raw Water Tank Not Installed Properly – Check and reinstall the raw water tank correctly.
Following these steps should resolve the issue.
This answer is automatically generated
Red light blinking after changing filter
The red light is blinking because the filter cartridge lifetime has not been reset after changing the filter. To resolve this, plug in the dispenser and long press the “Ambient water” and “150ml button” for 3 seconds to reset the filter cartridge lifetime. The indicator light should change to blue.
This answer is automatically generated
There's a strange noise while filtering, I do all what the manual said the filter is new , but the noise is still there what should I do ?
If your Philips ADD6910 is making a strange noise while filtering, even with a new filter, try the following steps:
1. Perform a forced rinsing 1-3 times to remove any air blockage in the filtering system.
2. Check if the raw water quality meets the required standards. If not, consider using better quality water.
3. Ensure the filter cartridge is properly installed.
4. If the issue persists, inspect the raw water tank and check for any low water levels or blockages.
If the noise continues after these steps, contact customer service for further assistance.
This answer is automatically generated