Chapter 7 After-Sales Service; Requesting Repair - JRC JLN-720 Instruction Manual

Chapter 7 After-Sales Service

7.1 Requesting Repair

When suspecting "fault", stop using the equipment and contact the store, nearest JRC agent, JRC
marine service department, sales department, regional office, branch or sales office.
 Repair under the warranty period
When the equipment becomes faulty while it is used in the normal utilization condition according to the
description/instruction in the instruction manual, the distributor or JRC will repair the equipment without
charge. If the equipment becomes faulty due to mishandling, negligence, or for a reason beyond
control such as natural disaster or fire, repair is charged.
 Repair beyond the warranty period
When the functions can be recovered by repair, JRC will repair the equipment with charge according to
the customer's request.
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 Necessary information
• Product name, model name, manufacturing date, and manufacturing number
• Condition of abnormality (as detailed as possible)
• Office name or organization name, address, telephone number and FAX number
7-1 Chapter 7 After-Sales Service