Vector POS TOUCH 12 WIDE Notes On Safety And Installation
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Vector POS TOUCH 12 WIDE Notes On Safety And Installation

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Notes on safety and installation
POS TOuch 14 Wide

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Summary of Contents for Vector POS TOUCH 12 WIDE

  • Page 1 Notes on safety and installation POS TOuch 14 Wide...
  • Page 3 YOUR VECTRON DEALER:...

  • Page 4: Table Of Contents

    Contents 1. Notes ....................7 1.1. Target group of this user manual ................7 1.2. Dealer support ........................7 1.3. Scope of delivery ......................7 2. Terms, signs and signals..............8 2.1. Safety-related information ..................8 2.1.1. Warning..........................8 2.1.2. Warning symbol ........................8 2.1.3. Signal words ........................9 2.2. Notes ............................9 Notes on safety ................10 4. Device description ................12 4.1. Intended use ........................12 4.2. POS system ........................13 4.2.1. Front view ..........................13 4.2.2.
  • Page 5 6. Start-up ..................... 22 6.1. Setting up the POS Touch 14 Wide ..............22 6.1.1. Selecting the set-up site for the POS Touch 14 Wide ......22 6.1.2. Connecting the POS Touch 14 Wide to the power supply ......23 6.1.3. Connecting devices to the POS Touch 14 Wide ..........24 6.2. Aligning the screen ......................25 Operation ..................26 7.1. Switching the POS Touch 14 Wide on and off ..........26 7.1.1. Switching on POS Touch 14 Wide .................26 7.1.2. Switching off the POS Touch 14 Wide ..............27 7.1.3. Restart POS Touch 14 Wide ..................27 7.2. User interface .........................27 7.2.1. Registration surface....................28 7.2.2. Payment user interface .
  • Page 6 8. Service and maintenance .............. 40 8.1. Cleaning ..........................40 8.2. Contacting the customer service .................40 Errors, possible reasons and troubleshooting ......41 10. Shutdown ..................43 11. Disposal .................... 44 12. Glossary .................... 45 13. Icons ....................46 14. EU Declaration of Conformity ............51 15. Accessories ..................52 15.1.

  • Page 7: Notes

    1. Notes This user manual is part of the Vectron POS Touch 14 Wide. Please read the whole document and in particular the chapter "Notes on safety" before working with the product. Keep the document so that it is available for all users at any time. Always enclose the required documents when forwarding the product to others. 1.1. Target group of this user manual End users of the Vectron POS Touch 14 Wide and Vectron specialist retailers. 1.2. Dealer support Your Vectron specialist retailer has programmed the POS Touch 14 Wide for you and is your contact partner for questions concerning the programming. If necessary, he will be glad to support you during initial start-up and will train you in using your POS system. 1.3. Scope of delivery Vectron POS Touch 14 Wide Scope of delivery Standard shipment Vectron POS Touch 14 Wide POS system Power supply unit POS Touch 14 Wide Mains cable Operator lock POS Touch 14 Wide with four operator keys Vectron POS software with licence Security and installation instructions Dispatch box Optional accessories Customer display POS Touch 14 Wide © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 8: Terms, Signs And Signals

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 2. Terms, signs and signals 2.1. Safety-related information These instructions contain introductory safety information and specific warnings for your POS Touch 14 Wide. 2.1.1. Warning A SIGNAL WORD Type and source of danger Consequence of non-compliance A Averting of a danger 2.1.2. Warning symbol Warning Meaning symbol Warning symbols for instructions warning of injuries. General warning symbol. Special warning symbol for hazards due to crushing. Special warning symbol for hazards due to electric shock.

  • Page 9: Signal Words

    2.1.3. Signal words Signal word Meaning The signal word "DANGER" indicates a danger with high risk, which will A DANGER result in death or severe injury if it is not avoided. The signal word "WARNING" indicates a danger with medium risk, which A WARNING could result in death or severe injury if it is not avoided. The signal word "CAUTION" indicates a danger with low risk, which could A CAUTION result in minor injuries if it is not avoided. The signal word "NOTICE" indicates a danger which could result in A NOTICE material damage if it is not avoided. 2.2. Notes This sign refers to information that can be helpful when operating your POS Touch 14 Wide. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 10: Notes On Safety

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 3. Notes on safety A DANGER Deadly shock caused by damaged POS system components A Disconnect the mains cable from the power grid in case of damage. A Contact your Vectron specialist retailer if POS system components are damaged. A CAUTION Pinching of fingers when aligning the screen The gap between the screen housing and the joint changes during alignment. A Do not insert your fingers between the screen housing and the joint. A Before aligning the screen see the notes in chapter 6.2 “Aligning the screen” on page Danger of tripping and damaging device caused by device cables lying unprotected in the room.
  • Page 11 A NOTICE Malfunctions caused by faulty programming A Only change the programming when your are absolutely sure of the effects this will have. A Protect the programming and programming functions with passwords. A Your Vectron specialist retailer will support you should you have questions on program- ming or will program the POS system according to your requirements. Damage of touch screen caused by unsuitable objects A Please touch the screen exclusively with fingers or the provided stylus. Burn-in effect through static image content Static image content allows shadow images to remain permanently visible on the display. A Configure the screen saver. A Your Vectron specialist retailer will support you should you have questions on program- ming or will program the POS system according to your requirements. Aggressive cleansers can damage the housing surface. A Do not use any scouring or dissolving agents for cleaning.

  • Page 12: Device Description

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 4. Device description 4.1. Intended use X The POS Touch 14 Wide is a stationary POS system for the processing of order and payment transactions. X The POS Touch 14 Wide may be used under ambient conditions as defined in chapter 1 “Notes” on page 7. X To operate the POS Touch 14 Wide use exclusively Vectron-original accessories or Vectron-approved accessories. X Vectron Systems AG does not accept liability for damages or injuries resulting from improper use. X The operating company of the POS Touch 14 Wide is responsible for saving and backup of data that was created with the POS Touch 14 Wide. X The operating company of the POS Touch 14 Wide is responsible for processing the data in accordance with the legal demands.

  • Page 13: Pos System

    4.2. POS system The housing of the POS system and the stand are made of black plastic. 4.2.1. Front view Fig. 1: Front view Pos. Designation Description Housing Housing of POS system. Touch screen Data input with stylus or fingers. Stand Stand with integrated USB port. The power supply can be mounted into the stand. USB port For connection of external devices and storage media. Base plate The base plate ensures a secure stand of the POS system. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 14: Rear View

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 4.2.2. Rear view Fig. 2: Rear view Pos. Designation Description Connections for Connection for operator lock either at the right or at the left operator lock side of the housing. Joint The joint serves for tilting the housing to adjust the display to your angle of view. Stand Stand of the POS Touch 14 Wide. On/Off key Switching the POS system on and off.

  • Page 15: Ports And Connections

    4.2.3. Ports and connections Fig. 3: Detailed view of ports and connections Pos. Designation Description Micro-USB slot For service purposes. Power connection Connection for power supply Vectron POS Touch 14 Wide. SIM-card slot For standard Mini-SIM cards (25 x 15 mm). Serial ports Four serial ports. Network interface 10/100/1000 Base-T; Ethernet. USB ports Four USB ports for external devices and storage media. Drawer connection Port for cash drawer. On/Off key Switching the POS system on and off. Operator lock Connections for operator lock Vectron POS Touch 14 Wide. connection USB port USB 2.0-port for external devices and storage media. MicroSD card slot Slot for MicroSD cards. Power LED Indicates the device status (on/off). © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 16: Dimensions (In Mm And Inch)

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 4.2.4. Dimensions (in mm and inch) (8.0") (15.3") (8.9") (7.5") Fig. 4: POS Touch 14 Wide (in mm and inch)

  • Page 17: Power Supply Unit Vectron Pos Touch 14 Wide

    4.3. Power supply unit Vectron POS Touch 14 Wide Fig. 5: Power supply unit Vectron POS Touch 14 Wide Pos. Designation Description Label Product designation and serial number. Power supply plug The power supply plug is put into the power connector of the POS Touch 14 Wide. Power cable Female connector The power supply plug of the power cable is plugged into the connector. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 18: Mains Cable

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 4.4. Mains cable Fig. 6: Mains cable Pos. Designation Description Cable coupler The power supply plug is plugged into the connector. Safety plug The safety plug is put into a socket. The picture of the safety plug may differ from actual product. 4.5. Vectron POS software The functions that you can use with the installed Vectron POS software depended on the used software version and the programming. Your Vectron specialist retailer will support you should you have questions on programming or will program the POS system according to your requirements.

  • Page 19: Technical Data

    5. Technical data 5.1. POS Touch 14 Wide POS system Technical data of the Vectron POS Touch 14 Wide Display diagonal 35.8 cm (14.1") Display type TFT-LCD Display lighting LED backlight Display size (active) 30.86 x 17.32 cm Display resolution 1366 x 768 Pixel Colours up to 262,144 Input Touch screen (projective-capacitive) Housing black ABS plastic housing Processor i.MX 6DualLite, 1GHz Main memory 1 GB DDR3 Mass storage 8 GB eMMC Network...

  • Page 20: Power Supply Unit Pos Touch 14 Wide

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide Technical data of the Vectron POS Touch 14 Wide Weight ca. 5.1 kg Certified CE, FCC Class A,UL 5.2. Power supply unit POS Touch 14 Wide Technical data of the power supply Vectron POS Touch 14 Wide Input voltage 100 to 240 V alternating voltage Output voltage + 24 V direct voltage Output current max. 3.75 A Output power max. 90 W Power consumption max. 93 W...
  • Page 21 Technical data of Vectron POS software Graphic user interface Gesture recognition (Swipe) for fast navigation Use of own images and icons also with transparency channel Pre-defined high-resolution fonts bonVito Unlimited support of the bonVito online marketing tool (with costs - further information and prices at www.bonvito.net) Special features of the All the server functions can exclusively be used with a mobile Light variants or hybrid Vectron POS system. Server is always your POS system with the Light licence. The use of mobile or hybrid Vectron POS systems in such a network is limited to ten POS systems – including the one with the Light licence a maximum of 11 POS systems can be regis- tered in the network. Apart from receiving programming updates the POS system with the Light licence exclusively links to a mobile or hybrid Vectron POS system. Use of peripherals is possible to the existing extent. An upgrade to a full license is possible by purchasing the corresponding upgrade license. Theoretical maximum values, which can only obtained with special programmiung and optimum hardware equipment. The available functions also depend on the software version used and the programming of the POS system. Contact your Vectron specialist retailer for assessment/realization of your actual demands.

  • Page 22: Start-Up

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 6. Start-up Your Vectron specialist retailer has programmed the POS Touch 14 Wide for you. If necessary, he will be glad to support you during initial start-up and will train you in using your POS system. 6.1. Setting up the POS Touch 14 Wide 6.1.1. Selecting the set-up site for the POS Touch 14 Wide X Set up the POS Touch 14 Wide in a well ventilated room with a temperature of between 0 and 40°C. X The POS Touch 14 Wide must not be covered during operation. X Select the setup site so that the POS Touch 14 Wide is not exposed to direct sunlight. X Place the POS Touch 14 Wide on a stable, even surface with sufficient space. X Make sure that no liquids can flow over the POS Touch 14 Wide, the power supply unit or the mains cable. X Route the cables so that they are not subjected to tension. X Route the cables in such a way that nobody can trip over them. X When mounting the POS Touch 14 Wide on a wall, ensure that the wall and the suspension elements used have sufficient load-bearing capacity.

  • Page 23: Connecting The Pos Touch 14 Wide To The Power Supply

    6.1.2. Connecting the POS Touch 14 Wide to the power supply A NOTICE Damage of display or housing caused by sharp objects. A Remove all objects from the setup site. X Fold the display into a horizontal position and tilt the POS Touch 14 Wide to the rear. X Insert the power cable plug of the power supply unit from below through the two recesses of the stand. X Insert the power cable plug into the power connector of the POS Touch 14 Wide. Fig. 7: Connecting the power supply unit X Plug the mains cable into the power supply connector. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 24: Connecting Devices To The Pos Touch 14 Wide

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide The power supply can be mounted into the stand. X Place the POS Touch 14 Wide on the stand. A CAUTION Danger of tripping and device damage caused by device cables lying unprotected in the room. A Route the device cables so that they do not pose a potential hazard! A Route the cables so that they are not subjected to tensile loading. A NOTICE Damage of POS system components caused by excessively high voltages or currents A Use an earthed socket to which alternating current between 110 and 240 volts is connec- ted.

  • Page 25: Aligning The Screen

    6.2. Aligning the screen A CAUTION Pinching of fingers when aligning the screen The gap between the screen housing and the joint changes during alignment. A Do not insert your fingers between the screen housing and the joint. X Adjust the screen to your field of vision by tilting the housing. Fig. 8: Aligning the screen © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 26: Operation

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 7. Operation Buttons that are mentioned in this chapter and that can be displayed as graphical elements, are shown in chapter 13 “Icons” on page 46. 7.1. Switching the POS Touch 14 Wide on and off 7.1.1. Switching on POS Touch 14 Wide If the POS Touch 14 Wide was started as described in chapterin chapter 6 “Start-up” on page 22, you can switch on your POS system. X Shortly press the on-/off key to switch on the .POS Touch 14 Wide. Fig. 9: Switching the POS Touch 14 Wide on and off...

  • Page 27: Switching Off The Pos Touch 14 Wide

    7.1.2. Switching off the POS Touch 14 Wide X Shortly press the on-/off key to switch off the .POS Touch 14 Wide. 7.1.3. Restart POS Touch 14 Wide X Shortly press the on-/off key to switch off the POS Touch 14 Wide. X Wait for about 10 seconds. X Shortly press the on-/off key to switch on the POS Touch 14 Wide. 7.2. User interface This chapter describes an example configuration of the Vectron POS software. Programming and configuration of your POS system can differ considerably from this example. Your Vectron specialist retailer has programmed the POS Touch 14 Wide for you and is your contact partner for questions concerning the programming. After having started and switched on the POS Touch 14 Wide, your POS system is ready for data input. A NOTICE Damage of touch screen caused by unsuitable objects. A Please touch the screen exclusively with fingers or the provided stylus.

  • Page 28: Registration Surface

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 7.2.1. Registration surface 15 14 Fig. 10: Registration surface Pos. Designation Description Status Vectron Connect. Functions Selection of program functions. Manager functions Selection of program functions for the manager. Correction PLUs entered by mistake are immediately removed from the still open receipt display. Void Already booked PLUs can be cancelled. Notice Hand writing bonVito Overview on possible bonVito marketing campaigns. Payment Change to payment interface. Cash Payment in cash. Main groups Selection of main groups. Scrolling in PLU Shows previous or subsequent PLUs. selection Departments Subgroups of the respectively selected main group.
  • Page 29 Pos. Designation Description PLUs of the selected department. Open GCs Overview on open GCs. Guest Check (GC) To open a GC for booking enter the GC no. to the numeric pad and press the <GC> button. Numeric pad Number input Info/Input Display „last entry“ or result of the last entry. Receipt-, invoice- Display of various booking data. and GC display Discount Application of a selected discount. VIP sale VIP sale discount Takeaway Change to tax rate for takeaway sale. Operator Operator login Status display Display of logged-in operator/Journal/Date/Time Favourites For accelerated selection of favourites stored in the programming. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 30: Payment User Interface

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 7.2.2. Payment user interface Fig. 11: Payment user interface Pos. Designation Description Back Back to registration interface. Open GCs Overview on open GCs. Cash Payment in cash. Card payment Choice of cashless payment options. bonVito Selection from payment and card loading. Open GCs Overview on open GCs. Table map Table map Info/Input Display „last entry“ or result of the last entry. Balance display The „Receipt“ field shows the sum of the current PLUs on a receipt. The „Sale“ field shows the total of all PLUs booked to a GC. Target GC/Target View of target GC or receipt for GC split or move. receipt...
  • Page 31 Pos. Designation Description Split Single PLUs of a GC are invoiced separately or moved to another GC. With receipt Print of next invoice as entertainment expenses. No invoice No invoice print for the next invoice. GC move All PLus of one GC are moved to another GC. Open GC Display of all bookings of the opened GC. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 32: Log In And Out At The Pos Touch 14 Wide

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 7.3. Log in and out at the POS Touch 14 Wide You can program two types of operator login. If you want to login by operator key, please continue in chapter 7.3.2 “Login via operator key” on page 32. If you don‘t have an operator key, please continue in chapter 7.3.1 “Login via operator button” on page 32. 7.3.1. Login via operator button A NOTICE Damage of touch screen caused by unsuitable objects. A Please touch the screen exclusively with fingers or the provided stylus. X Enter the operator number to the numeric pad. X Press the <operator> button. X Enter the secret code if it is required. X For confirmation press <Enter> to log in this operator. The operator name appears in the status display. Log out X To log out the signed-in operator press the <operator> button or on his name in the status display.

  • Page 33: Working With Guest Checks (Gc)

    Every operator key has a unique number. The number of your operator key is stored in the operator administration. The Vectron POS software recognizes by means of this assignment which operator signs in to the POS system and activates the programmed operator rights. X Approach the key to the operator lock. X Enter the secret code if it is required. X For confirmation press <Enter> to log in this operator. The operator name appears in the status display. Log out X Remove the key from the operator lock. 7.4. Working with guest checks (GC) The „GC“ function serves for invoicing groups or single persons. 7.4.1. Opening a guest check In order to store GC bookings you first have to open a guest check. GCs that already contain bookings but were not yet invoiced (open GCs), can be opened again with this function.It depends on your operator rights whether you can just open your own GCs or those of other operators as well. X Enter the number of the guest check. X Press the <GC> button to open the guest check. X Press the button <Open GCs>. The list of open GCs is displayed. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 34: Booking Plus To A Gc

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide X To re-open a GC press on the respective entry in the list. 7.4.2. Booking PLUs to a GC X Open the GC to which you want to enter PLUs as described in chapter "7.5.1. Opening a GC" on pagein chapter 7.4.1 “Opening a guest check” on page 33 X Select a main group (Food, Drinks, other). X Select a department. X Press the desired PLUs on the PLU selection list. X For multiple booking of a PLU you can enter the desired number on the keyboard and select the respective PLU. The display shows the sum of desired PLUs. 7.4.3. Closing a GC If you close a GC to which no PLUs were booked it will not appear in the list of open GCs. When you close a GC, bookings for this GC are stored. There are several ways to close a GC. X Press the button <GC>. X Open a new GC as described in chapter 7.4.1 “Opening a guest check” on page...

  • Page 35: Finalizing A Gc

    7.4.4. Finalizing a GC Various media are available for finalization. You can select e.g. cash- or credit card payment. The GC is closed after finalization and no longer appears in the list of open GCs. The bookings are stored in the journal. The receipt to be printed depends on the programming. 7.4.4.1. Cash payment Example 1: The customer pays the exact amount. X Open the GC that you want to finalize as described in chapter 7.4.1 “Opening a guest check” on page 33. X Press the button <Cash>. Example 2: POS system calculates the change. X Open the GC that you want to finalize as described in chapter 7.4.1 “Opening a guest check” on page 33. X Enter the amount you got from the customer on the keyboard. Please note that the amount has to be entered in cent here. Example: 50 € have to be entered as 5000. X Press the button <Cash>. The change amount is displayed. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 36: Separate Invoicing Of Groups Or Single Persons

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 7.4.4.2. Other media X Open the GC that you want to finalize as described in chapter 7.4.1 “Opening a guest check” on page 33. X Press the button <Payment>. The payment user interface appears. X Press the button of the desired media. 7.4.5. Separate invoicing of groups or single persons The GC split function can only be carried out if all PLUs of the GC have been booked. Close the open GC as described in chapter 7.4.3 “Closing a GC” on page 34. X Open the GC that you want to split as described in chapter 7.4.1 “Opening a guest check” on page 33. X Press the <Payment> button. X Press the button <GC split>. X In the window „opened GC“ press the PLUs that you want to split. This moves a PLU to the window „Target GC/target receipt“. X After having selected all the desired PLUs press the button for the desired media to invoice the split PLUs. X To open the registration interface press <Back>.

  • Page 37: Moving All Plus To Another Guest Check

    X Open the GC that you want to split as described in chapter 7.4.1 “Opening a guest check” on page 33. X Press the <Payment> button. X Enter the number of the GC, to which the PLUs are to be split. X Press the button <Split GC>. In window „Target GC/target receipt“ you see the number of the GC, to which the PLUs are to be split. X In the window „Opened GC“ press the PLUs that you want to split. This moves a PLU to the window „Target GC/target receipt“. X After having selected all the desired PLUs press <Back>. The selected PLUs will be split. 7.4.7. Moving all PLUs to another guest check The „GC move“ function can only be carried out if all PLUs of the GC have been booked. Close the open GC as described in chapter 7.4.3 “Closing a GC” on page 34. X Open the GC that you want to move as described in chapter 7.4.1 “Opening a guest check” on page 33. X Press the <Payment> button. X Enter the number of the GC, to which the PLUs are to be moved. X Press the button <Move GC>. All PLUs of the open GC are moved to the selected GC. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 38: Transferring Gcs To Another Operator

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 7.4.8. Transferring GCs to another operator This function serves for transferring a guest check to another operator. This function can be enabled optionally. 7.5. Working with hold buffers The hold buffer function allows several operators to work simultaneously at one POS system. The first operator opens a hold buffer, signs in and books the PLUs. If a second operator wants to use the POS system in the meantime, he presses a new hold buffer button, signs in and books the PLUs. The operators' bookings are stored in the respective hold buffer until media finalization. This function can be enabled optionally. 7.6. Working with reports Reports serve for evaluating data that were stored in the POS system. With Vectron POS software you can create two types of reports, X-reports and Z-reports: Z-reports are final reports where the data is deleted from the booking memory. X-reports are intermediate reports, where the data is just polled. 7.7. Correction or void last entry This function can be enabled optionally.

  • Page 39: Print Data Server

    7.8. Print data server Each POS system in network can be programmed to work as print data server in addition to the POS system function. A print data server serves for receiving print data from another POS system in network, for processing them and printing them on a locally connected printer. You can install several print data servers. Orders that you enter to your can be printed automatically in the kitchen for example. POS Touch 14 Wide After the payment the POS system can print the invoice automatically at the counter for example. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 40: Service And Maintenance

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 8. Service and maintenance 8.1. Cleaning A DANGER Deadly shock caused by liquid entry. A Vectron POS Touch 14 Wide Do not open power supply. A Switch off the POS Touch 14 Wide prior to cleaning as described in chapter 10 “Shut- down” on page 43. A CAUTION Aggressive cleansers can damage the housing surface. A Do not use any scouring or dissolving agents for cleaning. A If necessary clean the housing surface with a smooth, lint-free cloth In case of strong contamination you can dampen the cloth with water or with a mild, residue-free clean- ser. 8.2. Contacting the customer service Your Vectron dealer will answer your questions concerning the and peripherals and will support you with configuration and operation POS Touch 14 Wide Vectron. A DANGER Deadly shock caused by improper repairs.

  • Page 41: Errors, Possible Reasons And Troubleshooting

    9. Errors, possible reasons and troubleshooting Errors Possible reasons Troubleshooting The POS Touch 14 Wide The safety plug is not put into a Put the safety plug of the cannot be switched voltage-carrying outlet. supplied mains cable to an earthed socket to which alternating current between 110 and 240 volts is connected and which is protected with a residual-current circuit breaker. The power supply plug is not put Put the power supply plug into into the power connector of the the power connector of the POS Touch 14 Wide. POS Touch 14 Wide. The On/Off key is damaged. Contact your dealer Vectron. The power supply is damaged. Contact your dealer Vectron. The POS Touch 14 Wide is Contact your dealer Vectron. damaged. The POS Touch 14 Wide The signed-in operator is not Contact your dealer Vectron. does not react to authorized for the respectiv your entries. function. The Vectron POS software is Reboot the POS Touch 14 Wide malfunctioning.
  • Page 42 NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide Errors Possible reasons Troubleshooting The POS Touch 14 Wide The POS Touch 14 Wide is Press the On/Off key does not display switched off. as described in chapter anything. 7.1.1 “Switching on POS Touch 14 Wide” on page The screen saver is active. Touch the screen with the stylus or with a finger. The Vectron POS software is Contact your dealer Vectron. malfunctioning. The power supply is damaged. Contact your dealer Vectron. The POS Touch 14 Wide is Contact your dealer Vectron. damaged. The POS Touch 14 Wide The Vectron POS software is Reboot the POS Touch 14 Wide processes other malfunctioning. as described in chapter 7.1.3 entries than those “Restart POS Touch 14 Wide” on made on the touch page 27. screen. Programming and configuration Contact your dealer Vectron.

  • Page 43: Shutdown

    10. Shutdown Shut down the if you do not use it for a longer time.POS Touch 14 Wide X Shortly press the on-/off key to switch off the .POS Touch 14 Wide Fig. 12: POS Touch 14 Wide Switching off the X Unplug the safety plug of the mains cable from the socket. X Remove all the cables that are connected to the POS Touch 14 Wide. X Store the POS Touch 14 Wide in a room with temperature of between -20 and 60 °C. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 44: Disposal

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 11. Disposal Directive 2012/19/EU (WEEE) Waste electric and electronic equipment must not be disposed of together with domestic waste. Vectron Systems AG takes back waste electric and electronic equipment that has been used for commercial purposes and that was produced by or on behalf of the company. The company disposes of the waste electric and electronic equipment properly. The legal take-back obligation applies for devices that were put on the market after 13 August 2005. In addition, Vectron Systems AG extends this obligation to all devices that have been put on the market as of 1 January 2004.Please send back waste electric and electronic equipment that was produced by or on behalf of as well as their acces- sories in the original packaging, marked "Waste electric and electronic equipment" franco domicile to Vectron Systems AG. WEEE-Reg.-Nr. DE 91733199...

  • Page 45: Glossary

    12. Glossary This chapter explains the terms that are used in context with the POS Touch 14 Wide. Term Definition Booking memory Memory that stores every booking of the operators. Button A button is programmed in the POS system and releases commands. Flash memory Memory in which data is kept even after the voltage supply was switched off. GC server POS system, which in the ECR network takes over the central guest check management. Icon Pictograph used in graphical user interfaces. When touching or clicking on icons you call functions of the Vectron POS software. Liquid Crystal Display Media finalization Method for finalizing an invoice. Media are for example cash- and credit card payment. Payment interface Surface that is displayed on the screen. Here you can make payments using different media. Point Of Sale In this context the POS system station. Registration surface Surface that is displayed on the screen. On the registrier surface you can book PLUs to guest checks. Touchscreen Input device that releases POS system functions when an operator touches the buttons on the screen.

  • Page 46: Icons

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 13. Icons Ions are graphics that symbolize defined functions. Icons mark defined spaces on the screen, which are called buttons. By touching the buttons on the screen of POS Touch 14 Wide you call functions or select PLUs. This chapter lists the icons integrated in Vectron POS software and explains their meaning. Furthermore, you can load additional icons. Icon Meaning Icon Meaning Vectron POS Cursor left Centered Cursor right Left assigned Page up Right assigned Page down Enter Field left Field up Field right Field down Shift...
  • Page 47 Icon Meaning Icon Meaning Shift lock Browser / mask Editor Search by text New record Send Delete records Load Print Save Next record Network Prev. record Clear Goto record Escape selection Mode Mark Take away Mark Cancel receipt © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.
  • Page 48 NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide Icon Meaning Icon Meaning Receipt copy Recall invoice Guest count Invoice copy Inhouse Seat split No invoice Void Operator Void last entry Manager functions only Open operator GCs GC 0 Seat number Split table PLUs Transfer GC Invoice GC moven Load invoice Table map...
  • Page 49 Icon Meaning Icon Meaning Enter GC text Print format shift X reports Received amount Z reports VIP sale Subtotal GC Journal Subtotal Price Deposit Table reservations Paid out Department DPT Operator report Department WG Receipt on Cash Receipt off Media Data input Cold drinks © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.
  • Page 50 NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide Icon Meaning Icon Meaning Hot drinks Starters Side dishes Wine Beer Vegetables Icecream Salad Fish myVectron Meat Screen saver Drinks Main courses Desserts Pizza Spirits...

  • Page 51: Eu Declaration Of Conformity

    14. EU Declaration of Conformity Manufacturer Vectron Systems AG Willy-Brandt-Weg 41 D-48155 Münster Device type Stationary POS system Vectron POS Touch 14 Wide Type designation The manufacturer declares that the above product complies with the essential protection requirements laid down in the Council Directives on electrical and electronic products, in accordance with Directive 2001/95/EC. The below- mentioned standards that were harmonised under the relevant directives were applied: Directive Standard 2014/30/EC EN 55022 Kl. B:2010; EN 55024:2010, EN 61000-3-2:2014; Directive on electromag- EN 61000-3-3:2013 netic compatibility 2014/35/EC EN 60950-1:2006+A11:2009+A12:2011+A1:2010+A2:2013 Low Voltage Directive 2011/65/EU EN 50581:2012 Restriction of the use of certain hazardous substances (RoHS) This declaration is made in authority for the manufacturer resident in the European Union. Münster, 2018-08-20 Thomas Stümmler Jens Reckendorf Board of Management...

  • Page 52: Accessories

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 15. Accessories At this point we would like to inform you about the accessories you can purchase for the POS Touch 14 Wide. For more information and the technical data for accessories please see the website at www.vectron-systems.com. For questions concerning our products please contact your Vectron specialist retailer. 15.1. Customer display Vectron POS Touch 14 Wide The customer display Vectron POS Touch 14 Wide is mounted to the POS system. The customer display has a screen on which 2 x 20 characters can be displayed. Fig. 13: Customer display Vectron POS Touch 14 Wide...

  • Page 53: Stylus Vectron Pct

    15.2. Stylus Vectron PCT The stylus serves for entering data via the touch screen of the POS Touch 14 Wide. Fig. 14: Vectron-Touchpen © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 54: Other Vectron Products

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 16. Other Vectron products Here we would like to inform you about additional .Vectron products For more information and the technical data for Vectron products please see the website at www.vectron-systems.com. For questions concerning our products please contact your Vectron specialist retailer. 16.1. Stationary Vectron POS systems Stationary Vectron POS systems with fast and reliable Vectron hardware are perfectly suited to single station use. Their special server attribute also allows data exchange with other stationary and mobile Vectron POS systems. The large product range provides the ideal stationary Vectron POS system for any application.

  • Page 55: Vectron Pos Touch 15, Pos Touch 15 Pct, Pos Touch 15 Ii Pct

    16.1.1. Vectron POS Touch 15, POS Touch 15 PCT, POS Touch 15 II PCT The Vectron POS Touch 15 has a 381 mm display (15"). Data is entered via touch screen. Fig. 15: Vectron POS Touch 15 © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 56: Vectron Pos Touch 12, Pos Touch 12 Ii Pct

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 16.1.2. Vectron POS Touch 12, POS Touch 12 II PCT The Vectron POS Touch 12 has a 307 mm display (12,1"). Data is entered via touch screen. Fig. 16: Vectron POS Touch 12...

  • Page 57: Vectron Pos Vario Ii

    16.1.3. Vectron POS Vario II The Vectron POS Vario II has a 307 mm display (12,1"). Data is entered either via the flat keyboard or via touch screen. Fig. 17: Vectron POS Vario II © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 58: Vectron Pos Mini Ii

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 16.1.4. Vectron POS Mini II The Vectron POS Mini II has a 178 mm display (7"). Data is entered to the POS Mini II either via the flat keyboard or via touch screen (when using the software light licence, data input is made exclusively via keyboard). Fig. 18: Vectron POS Mini II...

  • Page 59: Mobile Vectron Pos Systems

    16.2. Mobile Vectron POS systems 16.2.1. Vectron POS MobilePro III The Vectron POS MobilePro III is a robust and completely water-tight mobile POS system that is suitable for indoor- and outdoor use. The high-quality TFT-LCD with glass surface and background lighting and provides good legibility in daylight and artificial light. Thanks to the practical combination of capacitive touch and keyboard it is fast to operate and is therefore particularly recommended for companies with high customer frequency or at peak times. The POS system is light and ergonomically shaped for comfortable operation. Fig. 19: Vectron POS MobilePro III © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 60: Software

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 16.3. Software 16.3.1. Vectron Mobile App The new ECR app for hospitality professionals is so easy to operate that you will be familiar with all the functions within minutes. At the same time the app provides you all the comfort you require for mobile cashing. Fig. 20: Vectron Mobile App...

  • Page 61: Vectron Commander

    16.3.2. Vectron Commander The Vectron Commander is the communication- and evaluation software for Vectron POS systems. You can use the software on computers with operating system Microsoft® Windows®. With the Vectron Commander you can retrieve, evaluate and manage the data of the Vectron POS systems. The software helps you get an overview on sales, order, and the working times of your staff. Data can be sent to and received from several POS systems simultaneously. The Vectron Commander has an integrated user rights management, which serves for assigning every user individual rights. The Vectron POS Anywhere function enables you to connect via network or modem to POS sytems and control them remotely and to monitor operating procedures. The Vectron Commander can be used as interface between external like e.g. ERP systems and POS systems. 16.3.3. Vectron Journal Tool The Vectron Journal Tool is a tool for evaluating, archiving and analyzing the POS system journal data that was read out by means of the Vectron Commander. Companies of all trades profit in the same way from the numerous functions. All the sales transactions and activities are displayed in detail; suspicious receipts are filtered. The tool detects and displays the respective transactions for each receipt (e.g. temporary invoice, split receipt, invoice). You can install the software on commercial PCs, using a Microsoft-SQL database. © Vectron Systems AG | Current as of 12/18 | Alterations and errors excepted.

  • Page 62: Vectron Pos Pc

    NOTES ON SAFETY AND INSTALLATION POS TOuch 14 Wide 16.3.4. Vectron POS PC Vectron POS PC is software that you can use on computers with operating system Microsoft® Windows®. You can use the software in addition to the usual Windows applications like e-mail-, office- and ERP applications. The Vectron POS PC software is compatible to all mobile and stationary Vectron POS systems, Vectron Vectron Commander and Vectron Journal Tool. 16.3.5. bonVito bonVito is Vectron's solution for customer loyalty. All customer retention promo- tions are conveniently processed automatically via the Vectron POS system during the payment process. bonVito provides individual customer cards, collection and redemption of points, digital stamps, payment function and coupons per e-mail, text message or receipt imprint.

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