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If You Need Assistance
Or Service
This section is designed to help you Save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for helo or calling for service, olease provide a detailed descrip-
tion of the problem, your appliance's'complete-&el
and serial nuhbers
and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before
calling
for assistance
. . .
Performance
problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE
CAUSE
SOLUTION
Cooktop is not properly
Contact an authorized Whirlpool
connected to gas and electri-
service technician to reconnect cook-
cal supplies.
top to gas and electriial
supplies. (See
Installation
Instructions.)
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has
circuit breaker.
tripped.
Controls are not set correctly.
Reset controls, if needed.
The flow of combustion and/or
Remove blockage to airflow to and
ventilation
air to the cooktop is
around cooktop.
blocked.
Burner fails to
Cooktop is not wired into a
Wire the cook-top into a live circuit with
light
live circuit with proper voltage.
proper voltage. (See Installation
Instructions.)
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has
circuit breaker. In case of prolonged
tripped.
power failure, manually light burners
(see page 8).
Burner ports are clogged.
Clean with a straight pin (see page 12).
Burner flames
Burner ports are clogged.
Clean with a straight pin (see page 12).
are uneven
If this fails, call an authorized
Whirlpool
service technician for service.
Burner flames
Air/gas mixture is incorrect.
Contact an authorized Whirlpool
lift off ports, are
service technician to check air/gas
yellow, or are
mixture.
noisy when
turned off
continued on next page
13
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