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If you need service or assistance,
we suggest you follow these four steps:
1.
Before calling for
assistance.. .
Performance
problems
often
result
from little things you can find and fix
yourself without tools of any kind.
It nothlng operates:
l
Is the cooktop
properly
connected
to gas and electrical
supplies?
(See
"Installation
Instructions!')
l
Have
you checked
your
home's
main fuses or circuit
breaker
box?
l
Is the flow of combustion
and/or
ventilation
air
to
the
cooktop
blocked?
Do not block the air flow
to and around the cooktop.
If burner falls to light:
l
Is the cooktop
connected
to elec-
trical power?
l
Have
you checked
your
home's
main fuses or circuit
breaker
box?
l
Are burner
ports
clogged?
(See
page
9.1
If burner flames are uneven:
l
Are burner
ports
clogged?
(See
page
9.1
If burner
flames
lltl off ports, are
yellow, or are noisy when turned off.
l
The air/gas
mixture
may
be incor-
rect.
(See
the
"Installation
In-
structions:')
If burner
makes a popping
noise
when ON:
l
Is the burner wet from washing?
Let
dry.
If control knob(s) will not turn:
l
Did you push in before trying to turn?
If cooking
results aren't what you
expected:
l
Is the cooktop
level?
l
Are you using pans recommended
in
the Cooking Guide?
l
Does the flame
size fit the cooking
utensil being
used? (See the
Cook-
ing Guide.)
l
Are the pans the size called
for in the
recipe?
l
Are you following
a tested
recipe
from a reliable
source?
l
Do
the
cooking
utensils
have
smooth, flat bottoms?
See
the
Cooking Guide
for more infor-
mation
on cooking
problems
and
how to solve them.
2.
If you need
assistance*...
Call Whirlpool
COOL-LINE@ serv-
ice assistance
telephone
number.
Dial free from:
Continental
U.S. . (800) 253-1301
Michigan
. . . . . . . . (800) 632-2243
Alaska & Hawaii
(800) 253-1121
and talk with one of our trained
Con-
sultants. The Consultants
can
instruct
you in how to obtain
satisfactory
oper-
ation from your appliance
or, if serv-
ice
is necessary,
recommend
a
qualified
service
company
in your
area.
10
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